HiringCafe
Join our community

21 cx operations manager jobs at 15 companies in Walnut Creek, CA

2mo
Save
Mark Applied
Hide
CX Manager- ERP Integration Solution & AI Operations
Mountain View, California, United States
$145k-$155k/yr HybridFull Time
Stampli
Stampli: Private AI-powered procure-to-pay and accounts-payable automation platform for finance teams.
4+ YOE4+ years hands-on ERP implementation or integration experience; strong P2P/finance operations knowledge; experience with Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, or Oracle; API/integration troubleshooting; AI-assisted workflows; 3rd-level support and solution design experience.
Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, Oracle, API, ChatGPT Enterprise, Billy
Job PostingView all
2mo
Save
Mark Applied
Hide
Manager, CX AI Strategy
New York City or Salt Lake City or San Francisco or Seattle or Vancouver
$142k-$177k/yr HybridFull Time
Brex
BrexNew York Stock Exchange: COF: Intelligent finance platform for corporate card and spend management.
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function, 1+ year managing a team of 4+ ICs, proven experience owning AI/automation in support, technical fluency with AI-enabled CX platforms, strong analytical and communication skills.
Sierra
Job PostingView all
3w
Save
Mark Applied
Hide
Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
Genius AI
Genius AI: Private software providing booking, payments, and administrative tools to local service businesses.
5+ YOE5+ years in strategic operations, AI workflow automation, SQL and data analysis, data visualization, operational efficiency, and cross-functional work with Product and Engineering.
SQL, Wellhub, Carrot, Kindbody
Job PostingView all
3w
Save
Mark Applied
Hide
Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
Genius AI
Genius AI: Private software providing booking, payments, and administrative tools to local service businesses.
5+ YOE5+ years in strategic operations, experience building AI automation workflows, strong SQL and data analysis, cross-functional partnership, stakeholder communication and presentation skills.
SQL
Job PostingView all
1mo
Save
Mark Applied
Hide
Program Manager, Airports & Venues CX
Chicago or New York City or San Francisco or Phoenix
$130k-$180k/yr HybridFull Time
Uber Technologies, Inc.
Uber Technologies, Inc.NYSE: UBER: Global technology platform for ride-hailing, delivery, and freight logistics.
Senior CX/operations leader with analytical rigor, customer empathy, AI fluency, and experience operating in complex physical environments (airports, airlines, mobility, hospitality, logistics, or large venues).
Job PostingView all
6d
Save
Mark Applied
Hide
Manager, CX Ops Enablement
Phoenix or South San Francisco or United States
$80k-$120k/yr FieldFull Time
Avis Budget Group
Avis Budget GroupNASDAQ: CAR: Global provider of vehicle rental and mobility solutions.
5+ YOEBachelor’s degree and 5+ years in multi-unit operations, customer experience, or field performance management. Requires analytical, problem-solving, influence, and accountability skills, plus extensive regional travel.
Job PostingView all
2w
Save
Mark Applied
Hide
Product Operations Manager, Talent Experience
San Francisco or New York City or London
$140k-$210k/yr OnsiteFull Time
Mercor
Mercor: AI-powered talent marketplace connecting contractors with global organizations.
3+ YOERequires 3+ years in product operations, technical program management, support, CX, implementation consulting, or similar operations; SQL proficiency, coding-agent familiarity, ownership, systems thinking, and cross-functional communication.
SQL
Job PostingView all
1d
Save
Mark Applied
Hide
Senior Program Manager, Customer Experience
San Francisco, California, United States
$175k-$200k/yr OnsiteFull Time
Kikoff
Kikoff: Private fintech providing consumers credit-building, rent-reporting, and secured-card services.
6+ YOE2+ MgmtRequires 6–10 years in CX, operations, product operations, consulting, or similar; 2+ years managing teams of 2+; experience with CX tooling, automation, analytics, and complex cross-functional initiatives.
Zendesk
Job PostingView all
2mo
Save
Mark Applied
Hide
Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
Notion
Notion: Collaborative workspace for notes, projects, and AI tools.
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
Job PostingView all
1mo
Save
Mark Applied
Hide
People Partner Lead, CX
Scottsdale or Denver or San Francisco or New York City
$158k-$229k/yr HybridFull Time
Gusto
Gusto: Gusto is a payroll, benefits, and human-resources software platform serving small and medium-sized businesses.
10+ YOE10+ years HRBP/People Partner experience supporting large operational/customer-facing orgs; prior people management; strong execution, org design, workforce planning, and comfort with People data and AI tools.
Workday, gPulse
Job PostingView all
2mo
Save
Mark Applied
Hide
Hardware Engineering Operations / Manufacturing, AVP
San Jose or China or Asia
OnsiteFull Time
Astera Labs
Astera LabsNASDAQ: ALAB: Provider of connectivity solutions for AI data centers.
15+ YOEBachelor's in EE or related, 15+ years hardware manufacturing experience leading cable/PCBA/module/system manufacturing, proven CM/ODM management in Asia, NPI/DFM/mass-ramp expertise, international travel ability.
CXL, Ethernet, NVLink, PCIe, UALink, COSMOS
Job PostingView all
5d
Save
Mark Applied
Hide
Business Insight Team Lead, Customer Support
San Jose, California, United States
$147k-$270k/yr OnsiteFull Time
TikTok USDS Joint Venture LLC
TikTok USDS Joint Venture LLC: Ensuring U.S. data security and content integrity for TikTok.
5+ YOE2+ Mgmt5+ years in customer insights, analytics, technical program management, product operations, or CX engineering, including 2+ years of direct people management; expertise in data visualization, bug tracking, triage, and RCA.
Job PostingView all
3w
Save
Mark Applied
Hide
Real Time Analyst - Americas
United States or Canada or San Francisco or New York City
$95k-$144k/yr RemoteFull Time
Ashby: Private recruiting software providing ATS, CRM, sourcing, scheduling, analytics, and AI tools to hiring teams.
Hands-on scheduling or real-time management experience in Support, CX, or technical services; strong analytical, dashboard, WFM tooling, SLA, coverage, and intraday decision-making skills.
WFM, dashboards
Job PostingView all
1w
Save
Mark Applied
Hide
Director of Customer Experience
Oakland, California, United States
$150k-$180k/yr RemoteFull Time
Dutch
Dutch: Private U.S. veterinary telehealth service connecting pet parents with licensed vets for online care.
8+ YOE3+ MgmtRequires 8+ years in customer experience or operations, including 3+ years leading teams; experience scaling CX in DTC, health, or subscription businesses, with strong analytics, communication, retention, and cross-functional leadership.
Zendesk, Intercom, Kustomer, Gorgias, Gladly, AI
Job PostingView all
2mo
Save
Mark Applied
Hide
Sr. Director Marketing, North America
San Francisco, California, United States
$250k-$275k/yr OnsiteFull Time
MoEngage
MoEngage: Private agentic customer-engagement SaaS platform helping B2C marketers and product teams analyze behavior and personalize customer communications.
12+ YOE5+ Mgmt12+ years in B2B marketing for high-growth enterprise SaaS; leading NA region; build and own regional marketing, pipeline, and brand; strong MarTech domain knowledge; executive presence; hands-on operator.
MarTech, CDP, Marketing Automation, CX
Job PostingView all

Explore Jobs

Expand Your Job Search