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24 cx operations jobs at 15 companies in San Francisco, CA

1mo
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Manager, CX AI Strategy
Seattle or New York City or Salt Lake City or San Francisco or Vancouver
$142k-$177k/yr HybridFull Time
Brex
Brex: Corporate cards and spend management software for businesses.
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function; 1+ year managing or developing a team of 4+; experience owning AI/automation initiatives in support; strong analytical, technical fluency with AI-enabled CX platforms, and clear communication.
Sierra
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2w
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Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
GlossGenius
GlossGenius: All-in-one business management platform for beauty and wellness professionals.
5+ YOE5+ years in strategic operations, experience building AI automation workflows, strong SQL and data analysis, cross-functional partnership, stakeholder communication and presentation skills.
SQL
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2mo
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CX Manager- ERP Integration Solution & AI Operations
Mountain View, California, United States
$145k-$155k/yr HybridFull Time
Stampli
Stampli: AI-powered accounts payable and financial operations automation platform.
4+ YOE4+ years hands-on ERP implementation or integration experience; strong P2P/finance operations knowledge; experience with Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, or Oracle; API/integration troubleshooting; AI-assisted workflows; 3rd-level support and solution design experience.
Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, Oracle, API, ChatGPT Enterprise, Billy
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2w
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Director, CX Delivery Central Operations
San Francisco, California, United States
$239k-$265k/yr OnsiteFull Time
Uber
UberNYSE: UBER: A technology platform for transportation, delivery, and freight.
12+ YOE12+ years leading analytics/strategy/program teams; deep experience building data platforms, AI/ML, LLMs, and automation; strong stakeholder leadership and product mindset; technical fluency with SQL and Python.
SQL, Python, LLMs
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2w
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CX Ops Associate Analyst
United States or San Francisco
$60k-$95k/yr HybridFull Time
Cribl
Cribl: Develops software for observability and telemetry data management.
2+ YOEBA/BS preferred,2-3 years customer operations or related experience,program management skills,strong communication,experience with Gainsight,Google Workspace,Zoom,Slack,and willingness to work occasional hours outside standard schedule.
Gainsight, Google Workspace, Zoom, Slack
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2mo
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Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
DoorDash
DoorDashNASDAQ: DASH: On-demand delivery platform connecting consumers with local merchants.
1+ YOE1-3 years retention/email or lifecycle marketing experience; hands-on CRM/ESP and marketing automation experience; basic HTML, SQL, and analytics skills; strong communication, attention to detail, and campaign QA experience.
ESPs, marketing automation platforms, HTML, SQL, Tableau, Periscope
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2w
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Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York City or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
DoorDash
DoorDashNYSE: DASH: Local food delivery and on-demand logistics platform.
1+ YOERequires 1–3 years in retention, email, or lifecycle marketing; CRM platform experience; basic HTML and SQL; analytics and data visualization knowledge; strong communication, organization, and cross-functional collaboration skills.
HTML, SQL, Tableau, Periscope
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2mo
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FAC MGT SPEC 2 CX
San Francisco, California, United States
OnsiteFull Time
UCSF Health
UCSF Health: Academic medical center providing advanced patient care and research.
2+ YOEAssociate degree or equivalent experience, 2+ years research or drug manufacturing lab operations, knowledge of lab procedures, documentation, reagent handling, equipment troubleshooting, and good communication skills.
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FAC MGT SPEC 2 CX
San Francisco, California, United States
$41-$59/hr OnsiteFull Time
University of California, San Francisco
University of California, San Francisco: Public research university dedicated to health sciences and education.
2+ YOEAssociate degree in a STEM or nursing/math field or 2+ years research/drug manufacturing lab experience; knowledge of basic lab procedures, documentation, reagent handling, equipment troubleshooting, strong communication, multitasking, and teamwork.
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1w
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Product Operations Manager, Talent Experience
San Francisco or New York City or London
$140k-$210k/yr OnsiteFull Time
Mercor
Mercor: Connecting expert human intelligence with frontier AI model development.
3+ YOERequires 3+ years in product operations, technical program management, support, CX, implementation consulting, or similar operations; SQL proficiency, coding-agent familiarity, ownership, systems thinking, and cross-functional communication.
SQL
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2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
Notion
Notion: Provides a unified workspace for notes, documents, and project management.
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
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1mo
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People Partner Lead, CX
Scottsdale or Denver or San Francisco or New York City
$158k-$229k/yr HybridFull Time
Gusto
Gusto: Cloud-based payroll and HR software for small businesses.
10+ YOE10+ years HRBP/People Partner experience supporting large operational/customer-facing orgs; prior people management; strong execution, org design, workforce planning, and comfort with People data and AI tools.
Workday, gPulse
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2mo
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Hardware Engineering Operations / Manufacturing, AVP
San Jose or China or Asia
OnsiteFull Time
Astera Labs
Astera LabsNASDAQ: ALAB: Designs connectivity solutions for cloud and AI infrastructure.
15+ YOEBachelor's in EE or related, 15+ years hardware manufacturing experience leading cable/PCBA/module/system manufacturing, proven CM/ODM management in Asia, NPI/DFM/mass-ramp expertise, international travel ability.
CXL, Ethernet, NVLink, PCIe, UALink, COSMOS
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3w
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Enterprise Account Executive
Palo Alto, California, United States
OnsiteFull Time
Sanas
Sanas: Provides real-time speech transformation and accent translation software.
7+ YOE7+ years enterprise SaaS or technology sales with success selling contact center/CX/CCaaS or operations technology, proven $1M+ ARR attainment, executive presence, experience with complex procurement, and willingness to travel.
Salesforce
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19h
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Director of Customer Experience
Oakland, California, United States
$150k-$180k/yr RemoteFull Time
Dutch
Dutch: Providing virtual veterinary consultations and prescription services for pets.
8+ YOE3+ MgmtRequires 8+ years in customer experience or operations, including 3+ years leading teams; experience scaling CX in DTC, health, or subscription businesses, with strong analytics, communication, retention, and cross-functional leadership.
Zendesk, Intercom, Kustomer, Gorgias, Gladly, AI
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2mo
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Sr. Director Marketing, North America
San Francisco, California, United States
$250k-$275k/yr OnsiteFull Time
MoEngage
MoEngage: Omnichannel customer engagement platform providing marketing automation and analytics.
12+ YOE5+ Mgmt12+ years in B2B marketing for high-growth enterprise SaaS; leading NA region; build and own regional marketing, pipeline, and brand; strong MarTech domain knowledge; executive presence; hands-on operator.
MarTech, CDP, Marketing Automation, CX
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