44 cx research jobs at 34 companies in United States

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Lead CX/UX Research Consultant (AI‑Enabled Experiences) - Hybrid (Minneapolis) R0057916
Minneapolis, Minnesota, United States
$118k-$207k/yr HybridFull Time
Wolters Kluwer
Wolters KluwerEuronext Amsterdam: WKL: Provides professional information and software solutions for specialized industries.
10+ YOE10+ years CX/UX research experience, AI literacy, stakeholder management, Lean/Agile experience, bachelor's degree required (master's preferred), strong communication and project management skills.
3mo
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CX Strategy Director
New York, New York, United States
$155k/yr HybridFull Time
thelab: Full-service digital production agency providing e-commerce and creative solutions.
8+ YOE8+ years in design, product strategy, or UX leadership; 5+ years in ecommerce/B2B; strong research and stakeholder management; portfolio demonstrating strategic thinking.
Analytics, Research Tools, Design Software
1mo
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Director, CX
Chicago, Illinois, United States
$107k-$153k/yr HybridFull Time
Publicis Groupe
Publicis GroupeEuronext Paris: PUB: Global advertising and digital transformation agency holding.
10+ YOE10+ years media advertising experience (pharmaceutical preferred), BA/BS in Marketing/Advertising/Communications, strong storytelling and strategic thinking, knowledge of Rx media planning and media research platforms.
Mintel, Informa, Kantar, MRI/MARS
1mo
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Director, CX
Chicago, Illinois, United States
$107k-$153k/yr HybridFull Time
Publicis Groupe
Publicis GroupeEuronext Paris: PUB: Global communications, advertising, and digital transformation holding.
10+ YOE10+ years media/advertising experience (pharmaceutical preferred), BA/BS in Marketing/Advertising/Communications, storytelling and strategic skills, knowledge of media research platforms and tools, leadership and client-facing experience.
Mintel, Informa, Kantar, MRI/MARS
1mo
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Sr Mgr., Client Research & Insights
New York City or Atlanta
$115k-$130k/yr HybridFull Time
Invesco
InvescoNYSE: IVZ: Provides diversified investment management services and financial products globally.
8+ YOE8+ years in client research/CX or insights; design and manage survey-based CX programs (NPS), synthesize multi-source data, translate feedback into executive recommendations, strong stakeholder influence and communication skills.
Medallia
3mo
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CX Researcher & Information Designer
Dayton or Peoria or Westminster
$116k-$159k/yr OnsiteFull Time
Trimble
TrimbleNASDAQ: TRMB: Provides hardware, software, and services for construction and geospatial industries.
5+ YOE5+ years information design/UX experience, bachelor's in UX/graphic/information design/HCI, portfolio of research-to-visualization work, proficiency with Adobe Creative Suite, Figma, Tableau, and strong storytelling and communication skills.
Adobe Creative Suite, Figma, Tableau
1w
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Senior Research Scientist Advanced Computing Systems (16771)
Oak Ridge, Tennessee, United States
OnsiteFull Time
Oak Ridge National Laboratory
Oak Ridge National Laboratory: The U.S. Department of Energy's largest multi-program science laboratory.
8+ YOEPhD in a related field,8+ years post-PhD research experience in HPC or computer architecture,experience leading research teams,expertise in HPC systems, interconnects, storage and hybrid classical-quantum architectures,excellent communication skills.
CXL, UCIe
2mo
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Sr. Scientist, R&D – Consumer Experience (CX) Product Insights​
Glenview or Warrendale
$90k-$112k/yr HybridFull Time
Kraft Heinz
Kraft HeinzNASDAQ: KHC: Produces and sells condiments, dairy products, and packaged foods.
4+ YOEBachelor’s degree required; 4+ years (BS) or 3+ years (MS) in consumer/product research or CX roles; strong consumer research and CX leadership.
Qualitative Research, Quantitative Research, Survey Platforms, Data Analysis Tools
2w
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Senior Consultant, CX Research & Survey Methodology
Washington, District of Columbia, United States
$100k-$130k/yr HybridFull Time
Technical Assent: Provides service design and management consulting for government agencies.
5+ YOE5+ years applied survey or social science research experience; hands-on Qualtrics and Excel; ability to design studies, analyze survey data, lead clients, supervise junior staff, and obtain public trust clearance; U.S. citizenship required.
Qualtrics, Microsoft Excel, Power BI, Tableau, Medallia, Alchemer, SurveyMonkey, Forsta, Confirmit, SPSS, R, Python, SQL
1mo
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Senior Research Manager
Austin, Texas, United States
HybridFull Time
Realtor.com
Realtor.comNasdaq: NWSA: Online marketplace for buying, selling, and renting homes.
5+ YOEBachelor's degree and 5+ years experience; experience with VoC platforms (Medallia/Qualtrics/InMoment), quantitative analysis (SPSS, R, Python, SQL), CX tracking (NPS/CSAT), dashboarding (Tableau/Looker), and AI tools for text analysis.
Google Trends, Snowflake, Medallia, Qualtrics, InMoment, SPSS, R, Python, SQL, Claude, Gemini, ChatGPT, Tableau, Looker
2w
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Research and Insights Manager
Boca Raton or Woodbury or Seattle
$95k-$110k/yr HybridFull Time
Purpose Brands
Purpose Brands: Operates and manages a portfolio of global fitness franchise brands.
5+ YOEBachelor's degree; 5+ years experience in CX/insights or marketing operations; Medallia or similar CX platform experience; strong vendor management, analysis, communication, and project management skills.
Medallia, Salesforce, Tableau, Power BI
2d
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Digital Product Sr Researcher - Research Ops
Collierville or North America
$8k-$14k/mo RemoteFull Time
FedEx
FedExNYSE: FDX: Global provider of courier, logistics, and transportation services.
4+ YOE4+ years product or UX research experience, bachelor\u0002s degree or 8 years experience, experience with research ops, taxonomy and knowledge systems, AI/automation in workflows, and strong UX/CX research skills.
1w
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Manager, Customer Experience (CX) - Service
Rochester or Phoenix or Saint Petersburg
OnsiteFull Time
Paychex
PaychexNASDAQ: PAYX: Provider of integrated payroll, HR, and benefits outsourcing solutions.
7+ YOE5+ Mgmt5+ years management experience and 7+ years in strategy consulting/marketing/research or related customer-focused function; bachelor's/master's preferred; experience building CX programs and budgets.
1mo
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FAC MGT SPEC 2 CX
San Francisco, California, United States
OnsiteFull Time
UCSF Health
UCSF Health: Academic medical center providing advanced patient care and research.
2+ YOEAssociate degree or equivalent experience, 2+ years research or drug manufacturing lab operations, knowledge of lab procedures, documentation, reagent handling, equipment troubleshooting, and good communication skills.
1w
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Director – Capture Research Development & Customer Experience
Reston, Virginia, United States
$186k-$291k/yr HybridFull Time
Noblis
Noblis: Nonprofit science, technology, and strategy firm supporting government missions.
20+ YOE10+ MgmtMaster's in STEM required,20+ years federal contracting experience,10+ years leadership with P&L,proven large-capture wins,$50M–$200M+,capture training and CX certification required.
3w
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Sr Manager Consumer Insights Research
Dallas, Texas, United States
OnsiteFull Time
Topgolf
TopgolfNYSE: CALY: Operates technology-enabled golf entertainment centers with food and drinks.
4+ YOE2+ Mgmt4+ years consumer/market research experience, 2+ years people management, bachelor’s degree (master’s preferred), expertise in qualitative and quantitative methods, VoC/CX programs, and survey/research platforms.
Qualtrics, Morning Consult, Mintel
1mo
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Senior UX CX Designer - UX Researcher
United States
OnsiteFull Time
UnitedHealth Group
UnitedHealth GroupNYSE: UNH: Provides health insurance and technology-enabled health care services.
5+ YOEBachelor's degree in CS/Engineering or related, 5+ years in UX research or human factors in enterprise software, mixed-methods expertise, ability to influence product/design, strong storytelling, familiarity with regulated domains and AI-enabled research.
Dscout, UserTesting, UserZoom, Maze, Optimal Workshop, Figma, Make, FigJam, Miro, Mural, Confluence, Microsoft Teams, Microsoft SharePoint
2mo
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Sr. Scientist, R&D – Consumer Experience (CX) Product Insights​
Glenview or Warrendale or Pittsburgh
$90k-$112k/yr HybridFull Time
Kraft Heinz
Kraft HeinzNASDAQ: KHC: Manufacturer and global marketer of food and beverage products.
4+ YOEBachelor's required (advanced preferred). 4+ years (BS) or 3+ years (MS) in consumer/product research, expertise in qualitative & quantitative methods, study design, synthesis, stakeholder management, and project leadership.
1mo
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Product Manager, CX: IFS Loops
Palo Alto, California, United States
$180k-$200k/yr HybridFull Time
IFS
IFS: Provides enterprise software for asset-intensive and service industries.
5+ YOE5+ years product management experience building technically complex, user-facing systems; familiarity with agentic AI patterns and tooling; experience with CRM/help-desk stacks and working closely with engineers and researchers.
Zendesk, Salesforce Service Cloud, Jira Service Management, LangChain, OpenAI functions, LangGraph, AutoGen
1mo
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FAC MGT SPEC 2 CX
San Francisco, California, United States
$41-$59/hr OnsiteFull Time
University of California, San Francisco
University of California, San Francisco: Public research university dedicated to health sciences and education.
2+ YOEAssociate degree in a STEM or nursing/math field or 2+ years research/drug manufacturing lab experience; knowledge of basic lab procedures, documentation, reagent handling, equipment troubleshooting, strong communication, multitasking, and teamwork.