7 cx specialist jobs at 5 companies in Virginia
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Senior UX/CX Specialist
Bluemont, Virginia, United States
$115k-$135k/yr OnsiteFull Time
7+ YOE7+ years of relevant experience in UX research and interaction design, accessible federal systems, and Agile/DevSecOps integration; bachelor's degree required and Public Trust eligibility required.
Agile, DevSecOps, Section 508, WCAG
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UX/CX Specialist - Mid
Bluemont, Virginia, United States
$110k-$125k/yr OnsiteFull Time
3+ YOERequires 3+ years of relevant experience, bachelor's degree in design, communications, marketing, or related field, Figma and Adobe XD proficiency, user research expertise, U.S. citizenship, and ability to obtain Public Trust.
Figma, Adobe XD
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UX/CX Specialist SME
Bluemont, Virginia, United States
$130k-$150k/yr OnsiteFull Time
10+ YOE10+ years of relevant experience, advanced UX research and interaction design, accessible federal systems design, Agile/DevSecOps integration, and a bachelor's degree in a related field.
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
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Patents Customer Experience (CX) Specialist
Alexandria, Virginia, United States
$122k-$158k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 managing customer experience activities, designing surveys, creating dashboards, analyzing feedback, leading research projects, and collaborating with stakeholders.
USA Hire, Microsoft Excel
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Solutions Specialist
Alabama or Oklahoma or Mississippi or Philippines or United Kingdom or Nigeria or Kentucky or Kansas or Louisiana or Tennessee or Jamaica or Utah or Georgia or Texas or Virginia or Idaho or Iowa or Costa Rica or India
RemoteFull Time
Client-facing implementation experience; familiarity with APIs, integrations, and automation; hands-on with Zapier or Make a plus; SaaS administration and CX platform (Zendesk, Zoom) experience; strong communication and curiosity.
Zapier, Make, Zendesk, Zoom
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Health & Benefits - AI Bot Optimization Specialist (Remote)
Oak Brook or Alabama or Arizona or Florida or Georgia or Iowa or Illinois or Indiana or Michigan or Minnesota or Missouri or North Carolina or Nebraska or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or West Virginia
$36-$40/hr RemoteFull Time
2+ YOERequires 2+ years in conversational AI, chatbot optimization, digital CX analytics, or CX systems administration; experience with CX metrics and strong analytical, testing, and communication skills.
Intercom Fin, Fin Voice, AI Insights, CX Score, Topics Explorer, Trends