42 director bpo jobs at 34 companies in United States
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Director of BPO Field Operations (100% Remote)
United States
$172k-$187k/yr RemoteFull Time
8+ YOE5+ MgmtBachelor's (preferred), 8+ years progressive operations leadership managing outsourced/BPO or field service networks, 5+ years leading dispersed teams, vendor/contract negotiation, KPI/SLA management, training programs, forecasting, and analytical/financial skills. Willingness to travel up to 10%.
Microsoft Office Suite, Microsoft Teams, Slack
2mo
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Director of BPO & Contact Center Sales
Boynton Beach, Florida, United States
$80k-$100k/yr OnsiteFull Time
10+ YOE10+ years in BPO/contact center sales or CX, proven multi-year enterprise deal closing, strong executive relationships in BPO, cross-functional leadership.
CRM, AI platforms, CX technologies
1mo
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Director - Master Data / BPO Supply Chain Operations
Greenville or Simpsonville
OnsiteFull Time
Senior leader with expertise in master data strategy, supply chain and process improvement, ERP implementation, data-driven reporting and stakeholder management to deliver operational consistency and control.
ERP
2mo
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Director, QMS BPO, Quality Issue Escalation, Risk & Knowledge Management
United States
$172k-$232k/yr RemoteFull Time
8+ YOE6+ Mgmt8+ years in quality sciences or regulated industry; Bachelor's degree; 6+ years of managerial experience; Master’s preferred; travel up to 20%; regulatory and CAPA expertise.
Veeva, Power BI, Calyx, SAP, MS Office
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Senior Director Client Services
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or Ortigas or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
RemoteFull Time
5+ YOE3+ Mgmt5+ years client services experience with 3+ years at Director level, BPO/outsourcing background, experience managing high-profile/regulatory accounts, financial and operational acumen, people leadership, and ability to travel as needed.
Microsoft Excel, Microsoft PowerPoint
1w
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Senior Director – Service Line Sales Specialist (SLS) – Technology IOA/BPO (San Francisco, CA) - 00069297311
San Jose, California, United States
$245k-$265k/yr HybridFull Time
18+ YOE18+ years experience in account management/sales/consulting in IT services/BPO with 8+ years in Technology vertical; proven large-account sales, C‑suite relationship building, consultative selling, deal governance and forecasting.
automation tools, AI, Generative AI, Large Language Models (LLMs), Agentic AI
3mo
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Director, Managed Business Services
Tempe or New York
$148k-$194k/yr HybridFull Time
10+ YOEBachelor's in Business/Operations; 10+ yrs Insurance Operations; 8+ yrs multi-location leadership; 6+ yrs LEAN/Six Sigma; 5+ yrs procurement/BPO; strong contract negotiation and stakeholder influence.
LEAN, Six Sigma, Procurement
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Director of Sales
Overland Park, Kansas, United States
RemoteFull Time
8+ YOE8+ years enterprise B2B sales experience, selling to healthcare payers/TPAs/providers, experience with technology/BPO/managed services, strong executive communication, CRM and forecasting experience, willingness to travel.
3w
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Managing Director, Managed Services
Atlanta or Boston or Columbus or Denver or Detroit or Miami or Minneapolis or Nashville or New York or Seattle or St. Louis
$240k-$384k/yr HybridFull Time
20+ YOE10+ Mgmt20+ years experience with 10+ years leading managed services or BPO; P&L and SLA ownership; familiarity with AI/automation, operations, procurement, and building global delivery teams.
2d
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Director of Communications
Fort Lauderdale, Florida, United States
RemoteFull Time
Strategic communications leadership experience, preferably in BPO; team management, excellent written and verbal communication, digital communication proficiency, crisis management, stakeholder relations, and a relevant bachelor's degree or equivalent experience.
social media
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Partner Program Director
United States
RemoteFull Time
10+ YOE10+ years in customer-facing roles, 5+ years in contact center, experience with ISV/SI/BPO partners in SaaS, platform expertise, cross-functional collaboration, strong communication and project management skills.
Cresta
1mo
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Business Development Director
Tampa, Florida, United States
OnsiteFull Time
Business Integrity Services: Revenue cycle management and back-office solutions for healthcare providers.
Must have an active US client database and proven contacts, demonstrated success closing US clients, experience selling Healthcare RCM or similar BPO/KPO services, strong US healthcare workflow and compliance knowledge, and excellent communication and negotiation skills.
2mo
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Director, Support Operations
New York City, New York, United States
$155k-$185k/yr HybridFull Time
Proven CX/support leadership with experience scaling teams, managing global BPO relationships, owning multimillion-dollar budgets, strong forecasting/capacity planning, and data-driven decision making; familiarity with Zendesk.
Zendesk
2w
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Channel Sales Director - USA Central
United States
RemoteFull Time
3+ YOE3–7 years field channel/partner sales in the Central market with existing advisor/reseller/BPO relationships, quota attainment history, and CCaaS ecosystem understanding.
Five9, Genesys, NICE CXone, Talkdesk
1mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
3w
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Director of Customer Experience
Miami, Florida, United States
$125k-$135k/yr RemoteFull Time
6+ YOE2+ Mgmt6+ years CX leadership with experience managing managers, building CX orgs, CX tooling (Zendesk/Gorgias), AI/automation, VoC, QA, and BPO relationships; strong data and cross-functional communication skills.
Zendesk, Gorgias, Trustpilot, Google, Shopify, Amazon
6d
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Director, Record to Report
Orlando, Florida, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree and 10+ years in accounting or R2R, including 5+ years leading teams, 3+ years audit, 4+ years offshore BPO experience, and expertise in US GAAP, SOX, ERP, and close processes.
BlackLine, Promenta, SAP ECC, SAP S/4HANA
2mo
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Director of Business Development
United States
$75k-$130k/yr RemoteFull Time
3+ YOE3+ years business development/sales experience in Contact Center/BPO/CX, proven revenue generation, consultative selling, CRM and WFM knowledge, strong communication and negotiation skills, bachelor\u0002s degree preferred.
CRM platforms, workforce management systems, omnichannel technologies
2w
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Director, Finance Integration & Enablement
London or United States
$155k-$175k/yr HybridFull Time
10+ YOEBachelor's degree,10+ years in project management or shared services migrations/BPO,experience with M&A integrations and stakeholder influence,ability to manage external partners;PMP/PRINCE2/Lean Six Sigma preferred.
Pega, S/4HANA, ServiceNow
3w
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Director, Staffing Transformation & Operations
United States
$186k-$230k/yr RemoteFull Time
10+ YOE2+ Mgmt10+ years in staffing strategy or operating model transformation, 2+ years people management, consulting preferred, experience with vendor/BPO management, AI and tooling-enabled transformation, and strong analytical and communication skills.
IVR, WFM
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