2,584 director customer experience jobs at 1,499 companies in United States
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Director, Customer Experience
Atlanta, Georgia, United States
OnsiteFull Time
10+ YOE10+ MgmtBachelor’s degree or equivalent experience; 10+ years leading customer service/experience or account management organizations; experience in matrixed organizations; partnership with Sales and Operations; establishing KPIs and governance; executive stakeholder communication.
Salesforce
2w
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Director, Customer Experience
New York City, New York, United States
$170k-$180k/yr HybridFull Time
Proven experience building tech-touch/digital CS programs, hands-on with agentic AI and automation, multi-channel engagement, strong analytics, and people leadership; able to travel 10-25%.
Gainsight, Totango, Intercom, Salesloft, Zapier, Make
1w
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Director, Customer Experience
Brighton, Massachusetts, United States
$130k-$150k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred),10+ years progressive health plan/member experience with team leadership, managed care grievances/appeals, billing/enrollment, CRM/telephony/portal oversight, ability to obtain U.S. government security clearance, authorized to work in the U.S.
1mo
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Sr. Director - Customer Experience
Denver, Colorado, United States
$152k-$202k/yr OnsiteFull Time
10+ YOEBachelor's degree in business/marketing or related, 10+ years in customer experience or service design, airline/travel/hospitality preferred, proven CX transformation experience, familiarity with customer research, journey mapping, and CX platforms.
Medallia, Qualtrics
2w
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Director, Customer Experience
Radnor or Charlotte or Fort Wayne or Omaha
$97k-$176k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years in customer engagement/experience,3+ years leadership,BA or equivalent,strong presentation,strategic thinking,and ability to translate customer insights to business value.
1mo
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Director, Customer Experience
Nashville or United States
$144k-$306k/yr HybridFull Time
12+ YOE5+ Mgmt12+ years in customer experience/service delivery/data center operations,5+ years people leadership,ability to build operating models,dashboards and govern customer lifecycle;Bachelor's preferred.
Smartsheet, ServiceNow, Salesforce, Jira, Oracle, Tableau, Power BI
4w
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Customer Experience Director
Saint Louis, Missouri, United States
$125k-$135k/yr OnsiteFull Time
5+ YOEBachelor's degree,5+ years in customer success/account management or related leadership,experience with CRM and executive stakeholders,strong analytical,communication,and negotiation skills,logistics experience preferred.
Salesforce, HubSpot, Microsoft Dynamics
1mo
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Customer Experience Director
Elgin, Illinois, United States
$170k-$190k/yr OnsiteFull Time
15+ YOEBachelor's degree required, 15+ years experience across marketing/engineering/sales/product management, 10 years customer-facing experience, mechanical aptitude, product lifecycle and OEM relationship management, proven leadership and coaching ability.
Design Thinking, Lean Startup, Plan-Do-Check-Act
3w
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Director of Customer Experience
Homewood, Illinois, United States
OnsiteFull Time
1+ YOEHigh school diploma, 1+ year experience, strong communication skills, ability to read/write English, oversee customer service programs and support departments.
1w
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Director of Customer Experience
West Des Moines, Iowa, United States
OnsiteFull Time
7+ YOE7+ years progressive leadership in customer experience or retail banking, bachelor\u0002s degree preferred, strong customer service strategy, coaching, data analysis, Microsoft Office proficiency.
Microsoft Office, Outlook, Microsoft PowerPoint, Microsoft Excel, Microsoft Word
2w
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Director of Customer Experience
Houston, Texas, United States
OnsiteFull Time
2+ YOEHigh school diploma/GED required; 2+ years hospitality/customer service experience; Microsoft Outlook/Office/Internet proficiency; strong communication, leadership, and critical thinking skills.
Microsoft Outlook, Microsoft Office, Internet
2w
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Director of Customer Experience
Houston, Texas, United States
OnsiteFull Time
2+ YOEHigh school diploma/GED, 2+ years related hospitality/customer service experience, computer literacy (Outlook/Office/Internet), strong communication, leadership, and problem-solving skills.
Microsoft Outlook, Microsoft Office, Internet
1w
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Director of Customer Experience
New York, New York, United States
$155k-$220k/yr HybridFull Time
10+ YOE10+ years building/scaling customer experience or related functions; strong technical fluency with AI/cloud systems; proven leadership, cross-functional influence, and metrics-driven operational rigor.
PyTorch, Kubernetes, Slurm
3mo
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Director of Customer Experience
United States
RemoteFull Time
10+ YOE10+ years of progressive customer support or call center leadership; banking/fintech knowledge; remote leadership
CRM, Call center software, Remote collaboration tools
2w
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Director of Customer Experience
New York or United States
RemoteFull Time
7+ YOE7+ Mgmt7+ years CX or contact center leadership with direct people management; experience leading remote teams of 50+, AI/automation in customer service, strong analytics, vendor management, QA in regulated environments, and budget responsibility.
Salesforce Service Cloud, Zendesk, Five9, Genesys, EHR, CRM
1d
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Associate Director, Customer Experience
Brooklyn, New York, United States
$130k-$145k/yr HybridFull Time
8+ YOE2+ MgmtRequires 8+ years in customer experience, 2–3 years managing teams, service or repairs operations experience, platform expertise, AI or automation experience, and strong data-driven decision-making skills.
Kustomer, Endear, NetSuite, Gorgias, LOOP, Shopify
2mo
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Director, Customer Experience
China Grove, North Carolina, United States
$99k-$165k/yr OnsiteFull Time
Experience in operations, analytics, industrial engineering; leadership; strong communication; bachelor's degree or equivalent.
Microsoft Excel, Tableau, SQL, Warehouse Management Systems, Labor Management Systems
3w
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Director of Customer Experience
Miami, Florida, United States
$125k-$135k/yr RemoteFull Time
6+ YOE2+ Mgmt6+ years CX leadership with experience managing managers, building CX orgs, CX tooling (Zendesk/Gorgias), AI/automation, VoC, QA, and BPO relationships; strong data and cross-functional communication skills.
Zendesk, Gorgias, Trustpilot, Google, Shopify, Amazon
2w
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Associate Director, Area Customer Experience
United States
$135k-$168k/yr RemoteFull Time
8+ YOE4+ Mgmt8+ years professional experience with 4+ years managing teams; strong stakeholder management, data analysis, problem-solving, and knowledge of HIPAA and patient data privacy.
3w
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Customer Experience Associate Director
Saint Petersburg, Florida, United States
$115k-$140k/yr OnsiteFull Time
3+ YOESeries 7 and Series 24 (or Series 9+10) required, 3+ years CX leadership in contact center/digital CX, undergraduate degree or equivalent, deep knowledge of brokerage operations and FINRA/SEC rules, hands-on AI and CX ops experience.
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