963 director customer operations jobs at 606 companies in United States
2d
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Director, Customer Operations
Golden Valley or Aurora or Melville or Louisville or New York City
$146k-$218k/yr HybridFull Time
7+ YOE5+ MgmtRequires 7+ years in customer or service operations and 5+ years of people leadership, plus experience with onboarding, account maintenance, issue resolution, process improvement, change adoption, analytics, and cross-functional programs.
2d
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Director of Customer Operations
United States
$140k-$165k/yr RemoteFull Time
10+ YOE10+ years in customer or services operations leadership, with operational transformation, support technology or AI implementation, KPI and dashboard development, cross-functional influence, executive communication, and change management experience.
AI, CRM
6d
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Director of Customer Operations
United States
$140k-$165k/yr RemoteFull Time
10+ YOE10+ years in customer, support, success, services, or SaaS operations leadership; operational transformation, AI-enabled support technologies, analytics, change management, executive communication, and cross-functional partnership experience required.
3mo
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Director of Customer Operations
Stamford, Connecticut, United States
$135k-$150k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer operations/related fields; 3+ years in senior leadership; bachelor's degree preferred; proven leadership and KPI improvement.
CRM systems, Dispute resolution tools, Billing systems, Dispatch software, ERP tools, Performance dashboards
1mo
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Senior Director, Customer Operations
Austin or Lexington
OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree, 5+ years leadership experience with regulatory and customer service responsibilities, gaming industry knowledge, ability to obtain gaming licenses, strong communication and presentation skills, monthly travel required.
1w
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Director, Customer Success Operations
Dallas, Texas, United States
$56k-$172k/yr RemoteFull Time
8+ YOE3+ MgmtRequires 8+ years in Customer Success, Operations, Revenue Operations, or related functions; 3+ years of people leadership; SaaS or technology-enabled operations scaling; analytical, cross-functional, and change management expertise.
Salesforce, Gainsight, AI
18h
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Director, Customer Operations & Support
Waltham or Carlsbad or Logan or United Kingdom
$140k-$180k/yr OnsiteFull Time
10+ YOEBachelor's degree or equivalent experience and 10+ years of progressive leadership in customer operations, service, order management, supply chain, or related functions; experience leading distributed teams and transformational change.
CRM, ERP, SIOP, Salesforce, Oracle
6d
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Director, Customer Success Operations
New York City, New York, United States
$180k-$220k/yr HybridFull Time
5+ YOERequires 5+ years in management consulting or Customer Success/Professional Services Operations leadership, with experience in complex software implementations, digital transformation, PMO strategy, governance, risk mitigation, and reporting tools.
Fibery, Jira, Asana
1w
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Director of Customer Operations
Arcadia, Wisconsin, United States
OnsiteFull Time
5+ MgmtBachelor's degree or equivalent experience, 5+ years of leadership in customer service, operations, or supply chain, plus expertise in process improvement, order management, data analysis, and cross-functional initiatives.
Microsoft Office Suite, AS400, CRM platforms, WMS (Warehouse Management Systems)
3w
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Director, Customer Success Operations
United States
RemoteFull Time
6+ YOE3+ MgmtRequires 6+ years in customer success or revenue operations, 3+ years managing teams, strong analytics, enablement program experience, process design, systems thinking, and clear communication.
Vitally, Salesforce, Gong, Microsoft Excel
1mo
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Director of Customer Operations (Onsite)
Eugene, Oregon, United States
$110k-$130k/yr OnsiteFull Time
5+ YOE5+ years in SaaS customer operations or success, proven retention and operational improvement, strong analytics and process skills, team leadership, CRM and cross-functional collaboration experience.
1mo
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Director - Customer Success Operations
Phoenix, Arkansas, United States
$125k-$135k/yr OnsiteFull Time
5+ YOERequires 5+ years in customer success management or operations in SaaS or data-intensive environments, issue queue management, ETL concepts, cross-functional coordination, communication, and documentation experience. Bachelor's degree preferred.
ETL, CRM, Looker, Tableau, SQL
3w
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Senior Director, Customer Operations
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kentucky or Massachusetts or Michigan or Minnesota or North Carolina or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin
$170k-$190k/yr RemoteFull Time
12+ YOE10+ MgmtRequires 12+ years managing employees in implementation or project management, 10+ years of management, enterprise onboarding, multi-product implementations, distributed teams, capacity planning, vendor management, and executive communication.
2w
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Director of Customer Success Operations
United States
$165k/yr RemoteFull Time
3+ MgmtRequires 3+ years leading Customer Success Operations, Revenue Operations, or Renewals teams; experience scaling CS tools, systems, AI, automation, analytics, SaaS metrics, and cross-functional projects.
Vitally, Salesforce, HubSpot, Gainsight, Totango, ChurnZero
3d
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Director of Customer Operations & Enablement
United States
$212k-$291k/yr RemoteFull Time
12+ YOE12+ years in customer operations, sales operations, enablement, or related SaaS functions; experience leading post-sales operations, customer metrics, success platforms, resource models, and enablement programs; bachelor's degree preferred or equivalent experience.
Gainsight, Planhat, Salesforce, Pendo
6d
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Director, Customer Service Operations
United States or Mexico
RemoteFull Time
8+ YOE5+ MgmtBA/BS or equivalent; 8–10 years' experience, including 5+ years managing regional or global support teams; BPO, customer-facing services, and telecom experience preferred.
Amazon Connect, Amazon Q, Amazon LEX
2d
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Director of Customer Experience Operations
United States
$160k-$250k/yr RemoteFull Time
10+ YOE5+ Mgmt10+ years in customer experience, support, or service operations; 5+ years leading managers; experience managing large blended internal and outsourced support organizations, forecasting demand, planning capacity, and leading AI transitions.
5d
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Fixed Operations Director
Vidalia, Georgia, United States
$101k-$131k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3+ years of fixed operations management, management, leadership, or director experience, with proven customer satisfaction, growth, team development, organizational, communication, and computer skills.
1mo
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Senior Director, Lead of Customer Operations
San Jose, California, United States
$210k-$303k/yr OnsiteFull Time
15+ YOE7+ Mgmt15+ years in customer/commercial operations, 7+ years people leadership, semiconductor or FPGA experience, proven process improvement and escalation management, Bachelor\u0002s required (advanced degree preferred).
2w
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Director, Operations
United States
FieldFull Time
10+ YOE5+ MgmtBachelor's degree preferred or equivalent experience; 10+ years in critical facility operations; 5+ years leading multiple facilities or teams; strong electrical, mechanical, financial, safety, and customer operations expertise.
UPS, BMS, MOPs, SOPs, EOPs, EHS, ISMS
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