29 director customer operations jobs at 19 companies in Michigan
1w
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Senior Director, Customer Operations
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kentucky or Massachusetts or Michigan or Minnesota or North Carolina or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin
$170k-$190k/yr RemoteFull Time
12+ YOE10+ MgmtRequires 12+ years managing employees in implementation or project management, 10+ years of management, enterprise onboarding, multi-product implementations, distributed teams, capacity planning, vendor management, and executive communication.
2w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
4w
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Director, Commercial Operations
Georgia or South Carolina or Nebraska or Pennsylvania or Texas or Iowa or North Carolina or Tennessee or Indiana or Florida or Michigan
RemoteFull Time
3+ YOE3+ years in commercial operations, sales, analytics, or customer success; bachelor's degree; strong analytical, project leadership, and cross-functional communication skills; experience with CRM and reporting tools.
Salesforce, Microsoft Excel, Tableau, Microsoft Power BI, Agentforce, Einstein
2mo
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Network Operations Director
Farmington Hills or Dallas or Fort Worth
HybridFull Time
8+ YOE5+ Mgmt8+ years telecom/IT experience, 5+ years managing NOC or managed services teams, experience with RAN/Packet Core/Backhaul, 24x7 operations, customer-facing escalation management, bachelor's degree or equivalent.
3GPP, RAN, Packet Core, Remote Monitoring & Management (RMM), LTE, 5G, CBRS, IoT, ticketing systems
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
1w
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Op Ex Director
Ann Arbor, Michigan, United States
OnsiteFull Time
Requires strong communication, presentation, organization, multitasking, computer, facilitation, mentoring, and customer-service skills, with adaptability in diverse, high-stress environments.
Sherlok, Market Pro
1mo
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Senior Director Client Services
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or Ortigas or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
RemoteFull Time
5+ YOE3+ Mgmt5+ years client services experience with 3+ years at Director level, BPO/outsourcing background, experience managing high-profile/regulatory accounts, financial and operational acumen, people leadership, and ability to travel as needed.
Microsoft Excel, Microsoft PowerPoint
1w
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Assistant Store Director
Alma, Michigan, United States
OnsiteFull Time
5+ YOE4+ MgmtBachelor's degree or equivalent experience, 5+ years of retail, grocery, operations management, or customer service experience, and 4+ years of progressive leadership experience.
85/15
1w
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Lansing, MI Area Director
East Lansing or Texas or Oklahoma or Louisiana or Ohio or Kentucky or Michigan
FieldFull Time
5+ YOERequires 5+ years of multi-unit leadership experience, staff development, P&L management, budgeting, financial reporting, operational standards, flexible scheduling, and customer service expertise.
P&L
2mo
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Retail Loan Operations Specialist I
Alma, Michigan, United States
OnsiteFull Time
1+ YOEHigh school diploma/GED, 1+ year lending experience, strong Excel and spreadsheet skills, experience with loan operating systems (Navigator, LaserPro, Encompass/Nxtsoft), excellent customer service and attention to detail.
Navigator, LaserPro, Nxtsoft (Encompass), Encompass, Director, BA, Ascend, 360, Investor Selling & Reporting systems, Microsoft Excel
2w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
1w
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Executive Camp Director
Interlochen or Glen Mills
OnsiteFull Time
Bachelor's degree, administrative experience, and demonstrated strengths in business management, sales, customer service, staff and financial management, organization, and leadership.
P&L
14h
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Director - Business Office
Garden City, Michigan, United States
OnsiteFull Time
3+ YOEBachelor's degree in business, accounting, or finance; 3–5 years in a healthcare business office; customer service, communication, analytical, organizational, computer, collections, and payer-regulation knowledge.
1d
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Director - Business Office
Garden City, Michigan, United States
OnsiteFull Time
3+ YOEBachelor's degree in business, accounting, or finance; 3–5 years of healthcare business office experience; customer service, communication, analytical, problem-solving, computer, and payer-regulation skills.
1d
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Director, Strategy & Revenue Planning
Novi or North America or Europe or Asia
$161k-$237k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in sales, strategy, business planning, revenue planning, or customer strategy within automotive or complex technology environments; global matrix leadership experience required.
Salesforce, QLIK
1mo
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Culinary Services Director
Cadillac, Michigan, United States
OnsiteFull Time
1–2 years in a similar role preferred; experience managing dietary operations, inventory, purchasing, sanitation, staff supervision, and customer service for senior residents.
SafelyYou, EHR, Sage, Microsoft Power BI
3w
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EVS Unit Director - 1st Shift
Lansing, Michigan, United States
$90k-$100k/yr OnsiteFull Time
Leadership and operations management experience in healthcare EVS, budget control, staffing, regulatory compliance, strong communication and customer-service skills.
XRO System
2w
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Utilities ERCS Principal Director
Houston or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Arlington or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$139k-$434k/yr OnsiteFull Time
12+ YOE12+ years in utilities, including retail, customer operations, and meter-to-cash transformation; CIS implementation experience; executive advisory, consulting, commercial, sales, P&L, and senior team leadership experience; bachelor's degree or equivalent.
SAP, Oracle, Data, AI, GenAI
2d
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Clinic Manager
Detroit, Michigan, United States
OnsiteFull Time
3+ MgmtThree or more years of leadership or operations management experience; healthcare or customer service experience preferred. Requires communication, problem-solving, personnel management, and Word and Excel proficiency.
Microsoft Word, Microsoft Excel
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