22 director customer operations jobs at 17 companies in Monroe, NC
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Director of PSC Operations
Pittsburgh or Phoenix or Orlando or Titusville or Raleigh or Horsham or Charlotte or Dallas
$150k-$259k/yr RemoteFull Time
10+ YOE5+ MgmtBachelor's degree and 10+ years in healthcare, biotech, pharmaceutical, or specialty pharmacy services, including 5+ years leading contact center or patient access operations.
CRM
1w
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Director of PSC Operations
Pittsburgh or Phoenix or Orlando or Titusville or Raleigh or Horsham or Charlotte or Dallas
$150k-$259k/yr RemoteFull Time
10+ YOE5+ MgmtBachelor's degree and 10 years of healthcare, biotech, pharmaceutical, or specialty pharmacy experience, including 5 years leading contact center or patient access operations.
Customer Relationship Management (CRM), Customer Support Platforms, data analytics, digital tools
2mo
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Director of Customer Engagement
Charlotte, North Carolina, United States
OnsiteFull Time
8+ YOE4+ Mgmt8–10 years in customer service, 4+ years people management, P&C or 2-20 license (or willing to obtain), Bachelors preferred, experience with BPO and insurance operations, strong communication and leadership.
1w
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Director, Strategic Customer Success
Charlotte or Virginia or South Carolina
OnsiteFull Time
15+ YOERequires 15 years of skilled nursing operations or administration experience and an active or recent North Carolina NHA license; healthcare, business, or nursing bachelor's degree preferred.
Eventus
1w
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Director, Technology Operations
Charlotte or Chicago or Dallas or New York City or Jacksonville
$129k-$165k/yr RemoteFull Time
5+ YOEBachelor’s degree, 5+ years of industry experience, IT and business intelligence expertise, process optimization, analytical problem-solving, team leadership, and customer service skills.
Microsoft SharePoint, PowerPivot, PowerView, SSRS, Tableau
2mo
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Director, Customer Experience
China Grove, North Carolina, United States
$99k-$165k/yr OnsiteFull Time
Experience in operations, analytics, industrial engineering; leadership; strong communication; bachelor's degree or equivalent.
Microsoft Excel, Tableau, SQL, Warehouse Management Systems, Labor Management Systems
1w
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Director, Strategic Customer Success
Charlotte, North Carolina, United States
OnsiteFull Time
15+ YOERequires 15+ years of skilled nursing facility operations or administration, an active or recent North Carolina NHA license, customer growth expertise, industry networks, and conference presentation experience.
Eventus, long-term care healthcare technology solutions
2w
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Director of Call Center Operations
Charlotte, North Carolina, United States
OnsiteFull Time
7+ YOE7+ years call center leadership experience in multi-location environments; proven ability to improve KPIs, strong analytical and problem-solving skills, experience with CRM/ATS and workforce management tools, and excellent leadership and communication.
CRM/ATS systems, workforce management tools
6d
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Director of Collections & Customer Service Contact Centers
Charlotte, North Carolina, United States
OnsiteFull Time
8+ YOE8+ MgmtRequires 8 years managing large multisite call center operations in collections, sales, or customer service; bachelor's degree in business or related field; people leadership, financial analysis, communication, and regulatory knowledge.
dialers, skip tools, text messaging, chat, LinkedIn Learning
10h
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Senior Director of Expense Management Operations
Charlotte or United States
HybridFull Time
10+ YOE3+ Mgmt10+ years in program, customer, or product operations; 3+ years in senior leadership; complex program leadership, launch governance, risk management, executive communication, and cross-functional stakeholder management.
Mastercard, Salesforce, Gainsight
1w
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Executive Director (General Manager)
Fort Mill, South Carolina, United States
$110k-$120k/yr OnsiteFull Time
Bachelor's degree in a related field, state-required licensing, senior living experience, customer-focused operations experience, Microsoft Office proficiency, leadership skills, and ability to lift 40–50 pounds.
Microsoft Office
1w
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FACILITIES DIRECTOR, WINTHROP UNIVERSITY (1559982)
Rock Hill, South Carolina, United States
OnsiteFull Time
5+ YOEKnowledge of custodial operations, grounds, MEP, and HVAC; experience with large budgets and workforces; financial data analysis; strong communication, customer service, leadership, and regulatory compliance skills.
HVAC
4d
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Director of Lifestyle
Los Angeles or Atlanta or Austin or Charlotte or Chicago or Denver or Houston or Miami or Nashville or Oakland or Philadelphia or Phoenix or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$95k-$105k/yr OnsiteFull Time
4+ YOEHigh school diploma or GED, 4+ years customer service experience, 2–3 years hotel events, restaurant, banquet, catering, bar, or members club experience; Microsoft Office and budget operations knowledge required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Dropbox, Align App
1w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
1mo
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Director, Premium & Wealth
Charlotte, North Carolina, United States
$232k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in wealth management or premium fintech operations, 5+ years managing managers, FINRA Series licensing or equivalent, strong operational metrics experience, familiarity with regulated trading workflows, and responsible use of generative AI.
3mo
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Kitchen Director
Charlotte, North Carolina, United States
$45k-$62k/yr OnsiteFull Time
Restaurant management experience with strong leadership, organizational, and problem-solving skills; knowledge of BOH operations, food safety, and customer service; able to work full-time with flexible hours.
1w
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Utilities ERCS Principal Director
Houston or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Arlington or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$139k-$434k/yr OnsiteFull Time
12+ YOE12+ years in utilities, including retail, customer operations, and meter-to-cash transformation; CIS implementation experience; executive advisory, consulting, commercial, sales, P&L, and senior team leadership experience; bachelor's degree or equivalent.
SAP, Oracle, Data, AI, GenAI
1mo
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Program Delivery Director
Framingham or New Kensington or Rock Hill or Charlotte or Pittsburgh
$179k-$299k/yr OnsiteFull Time
8+ YOEBachelor's in Engineering/Business or equivalent; 8+ years program/operations experience; P&L responsibility ($10M+); product scaling from engineering to production; customer-facing experience; US eligibility per export control; travel up to 25%.
MS Project, Smartsheet, NetSuite, Microsoft Excel, Microsoft PowerPoint, Teams, Slack, SharePoint, SolidWorks, PDM
2mo
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Math Learning Center Education Manager and Sales Director
Huntersville, North Carolina, United States
$40k/yr HybridFull Time
Leadership in education or sales; math proficiency; strong interpersonal/organizational skills; Bachelor’s degree (preferred); prior management and customer/sales experience preferred.
1w
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Sr. Director of Portfolio Management – Foundational Services
Charlotte or Pune
$213k-$383k/yr HybridFull Time
Extensive enterprise product and portfolio leadership experience, including platform strategy, investment decisions, governance, operating models, customer adoption, and measurable delivery outcomes.
data and AI