15 director customer operations jobs at 9 companies in Newfane, NY
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Director, Customer Services & Operations
Toronto, Ontario, Canada
$169k-$211k/yr HybridFull Time
15+ YOE7+ MgmtPost-secondary education required; 15+ years progressive customer operations leadership with 7+ years in senior leadership. Experience in customer experience transformation, contact centre and billing operations, regulatory compliance, analytics, and digital transformation.
AMI
6d
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Director of Operations
Buffalo, New York, United States
$94k/yr OnsiteFull Time
Remington Hospitality: Manages hotels and resorts for property owners and brands.
Requires hotel operations and accounting management experience, PMS computer experience, front desk knowledge, management leadership, customer service, problem solving, independent judgment, and ability to work varying schedules.
PMS
2w
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Director of Operations
Toronto or Canada
$130k-$160k/yr RemoteFull Time
8+ YOE8+ years operations leadership experience in high-growth D2C/e-commerce; experience scaling processes, managing supply chain and customer support, strong analytical and cross-functional leadership skills.
1w
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Senior Director, Head of Customer Resilience
Toronto, Ontario, Canada
HybridFull Time
7+ YOE7+ MgmtRequires 7+ years leading analytical, process, operations, and product teams, experience managing teams of 15+ associates, and strong collections, recoveries, P&L, strategy, analytics, and executive communication expertise.
AI, automation
3w
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Director of Store Operations - Eataly Sherway Gardens
Toronto, Ontario, Canada
$120k-$150k/yr OnsiteFull Time
8+ YOEBachelor's degree and 8+ years management experience in high-volume restaurant or retail; strong leadership, analytical, and communication skills; Microsoft Office proficiency; passion for Italian food.
Microsoft Excel, PowerPoint, Word, Outlook
1w
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Senior Director, Head of Customer Resilience
Toronto, Ontario, Canada
HybridFull Time
7+ YOERequires 7+ years leading analytical, process, operations, and product teams, experience leading 15+ associates, and expertise in collections, recoveries, P&L management, executive communication, and stakeholder leadership.
Artificial Intelligence (AI)
1w
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Senior Director, Head of Customer Resilience
Toronto, Ontario, Canada
HybridFull Time
7+ YOERequires 7+ years leading analytical, process, operations, and product teams, including experience managing teams of 15+ associates. Collections, recoveries, P&L, executive presentation, and stakeholder leadership experience preferred.
AI, automation
1mo
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Director, Customer Energy Management & Partnerships
Toronto, Ontario, Canada
HybridFull Time
7+ YOE5+ Mgmt7+ years in project/engineering planning or strategic account management, 5+ years leadership, post-secondary in Business/Engineering preferred, P.Eng and PMP preferred, utility operations knowledge, strong change and stakeholder management.
3mo
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Account Director
Toronto, Ontario, Canada
HybridFull Time
7+ YOE7+ years in Account Management, Customer Success, Consulting, or Strategic Partnerships; experience with enterprise SaaS; executive communication; renewals and expansion experience; cross-functional collaboration.
2d
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Director, Personal Lines Client Care
Whitby or Canada
$100k-$130k/yr HybridFull Time
Mitch: Independent brokerage providing personal and commercial insurance policies.
10+ YOE10+ MgmtRequires 10+ years of insurance service operations leadership, P&C insurance knowledge, analytical and problem-solving skills, operational improvement experience, people leadership, and a bachelor's degree.
data analytics, technology
3w
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Associate Director, Data Center Management
Toronto or Ottawa
$138k-$188k/yr OnsiteFull Time
Experience managing data center/facilities operations, power/cooling/fire suppression knowledge, incident and vendor management, capacity planning, audit and compliance readiness, and strong customer and operational focus.
1mo
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Director, Terminal Experience & Groundside Services
Toronto, Ontario, Canada
HybridFull Time
10+ YOE10+ years leadership in airport or large-scale operations, customer experience strategy, analytical decision-making, bachelor’s degree required (master’s preferred), ability to obtain transportation security clearance.
3w
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Transfer Pricing, Customs and International Trade, Director
Toronto or Vancouver or Québec City or Calgary or Montreal or Edmonton
$152k-$202k/yr OnsiteFull Time
Extensive hands-on customs and international trade advisory experience; client-facing skills, business development, technical leadership, and ability to coach teams; recognized certifications (CCS, CTCS, CES) are an asset.
5d
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Journey Leader, Origination
Toronto, Ontario, Canada
$175k-$180k/yr HybridFull Time
15+ YOE5+ MgmtRequires 15+ years in transformation, strategy, customer experience, or operating model leadership, 5+ years at Senior Director level, enterprise capability experience, senior leadership, journey management, financial services, and a bachelor's degree.
SAFe, NPS
2mo
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Head of Journey Centre of Enablement
Toronto, Ontario, Canada
$175k-$180k/yr HybridFull Time
15+ YOE5+ Mgmt15+ years in transformation, strategy, or customer experience with 5+ years at Senior Director level; experience scaling operating models, journey frameworks, governance, and leading senior cross‑functional teams; Bachelor's required; Master's preferred.
SAFe