15 director customer operations jobs at 13 companies in Putnam, CT
1w
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Director of Global Customer Operations & Fulfillment
Waltham, Massachusetts, United States
$195k-$255k/yr OnsiteFull Time
15+ YOE15+ MgmtRequires 15+ years leading technical support, field service, depot, or customer logistics operations; global 3PL/4PL experience; Salesforce and JIRA fluency; technical team leadership; and a relevant bachelor's degree or equivalent background.
JIRA, Salesforce, Salesforce Service Cloud, CRM, Mean Time to Resolve (MTTR), First-Contact Resolution (FCR), Customer Effort Score (CES), 3PL, 4PL, RMA, FRU, TAT, FSE, TSE
3w
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Associate Director, Customer Service
Waltham, Massachusetts, United States
$143k-$206k/yr OnsiteFull Time
10+ YOE5+ MgmtBS/BA and 10+ years customer-facing or operations experience, 5+ years managing employees, expertise in O2C/ERP processes, strong data-driven decision making, stakeholder management, and communication skills.
ERP
1mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
3d
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Assistant Director of Facilities & Operations
Worcester, Massachusetts, United States
$50k/yr OnsiteFull Time, Temporary
Bachelor's degree, NCAA rules knowledge, strong communication, organization, multitasking, customer service, troubleshooting, and ability to work nights, weekends, and holidays.
NCAA
4d
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Director
Manchester, Connecticut, United States
$26-$30/hr OnsiteFull Time, Part Time
Leadership experience in customer service or production, with coaching, communication, team-building, multitasking, operational systems, and ability to perform prolonged standing and lifting.
1mo
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Executive Director – Senior Living
Newton, Massachusetts, United States
$115k-$171k/yr OnsiteFull Time
Prior executive leadership experience in senior living/healthcare or general management; proven success driving occupancy, revenue and operational performance; P&L, budgeting, team leadership, sales or customer relationship experience preferred.
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
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Associate Director, Business Analysis
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
8+ YOEBachelor's degree or equivalent; 8+ years in business analytics or customer analytics delivery; expertise in data analysis, process optimization, strategy, executive communication, project leadership, and customer engagement.
Power BI
5d
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Director of Guest Services
Mystic, Connecticut, United States
$70k-$75k/yr OnsiteFull Time
3+ YOERequires 3–5 years of hotel management experience, leadership and communication skills, problem-solving ability, hotel operations knowledge, and availability for varied weekend, holiday, and evening schedules.
Hilton PEP
5d
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Director of Guest Services
Mystic, Connecticut, United States
$70k-$75k/yr OnsiteFull Time
3+ YOERequires 3–5 years of hotel management experience, strong leadership and communication skills, problem-solving ability, hotel operations and reservation system knowledge, and weekend, holiday, and evening availability.
reservation systems, Hilton PEP
2mo
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Assistant Director of Racquet Sports
Bloomfield, Connecticut, United States
OnsiteFull Time, Seasonal
Deliver on-court instruction, support pro shop and operations, maintain courts and facility presentation, Microsoft Office and POS proficiency, strong customer service, playing ability 4.5+ preferred, flexible schedule including weekends and holidays.
Microsoft Office, POS systems, membership databases, club software systems
1mo
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Fitness Club Director
West Hartford or Glastonbury or Cromwell or Ellington or Somers or Farmington or Granby or Newington or Windsor or Southington or Wilton or Canton
$40k-$65k/yr OnsiteFull Time
Several years of leadership experience in service or retail, strong sales and communication skills, customer-centric, ability to recruit members, manage staff, oversee operations and reporting.
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Utilities ERCS Principal Director
Houston or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Arlington or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$139k-$434k/yr OnsiteFull Time
12+ YOE12+ years in utilities, including retail, customer operations, and meter-to-cash transformation; CIS implementation experience; executive advisory, consulting, commercial, sales, P&L, and senior team leadership experience; bachelor's degree or equivalent.
SAP, Oracle, Data, AI, GenAI
1mo
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Program Delivery Director
Framingham or New Kensington or Rock Hill or Charlotte or Pittsburgh
$179k-$299k/yr OnsiteFull Time
8+ YOEBachelor's in Engineering/Business or equivalent; 8+ years program/operations experience; P&L responsibility ($10M+); product scaling from engineering to production; customer-facing experience; US eligibility per export control; travel up to 25%.
MS Project, Smartsheet, NetSuite, Microsoft Excel, Microsoft PowerPoint, Teams, Slack, SharePoint, SolidWorks, PDM
2w
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Director Banking Center Manager
Old Lyme, Connecticut, United States
$70k-$115k/yr OnsiteFull Time
5+ YOE5+ years banking experience with leadership and customer service; H.S. diploma required, BA/BS preferred; strong sales, operations, compliance, and coaching skills.