25 director customer operations jobs at 19 companies in Tryon, NC
5d
Save
Mark Applied
Hide
Director of PSC Operations
Pittsburgh or Phoenix or Orlando or Titusville or Raleigh or Horsham or Charlotte or Dallas
$150k-$259k/yr RemoteFull Time
10+ YOE5+ MgmtBachelor's degree and 10+ years in healthcare, biotech, pharmaceutical, or specialty pharmacy services, including 5+ years leading contact center or patient access operations.
CRM
5d
Save
Mark Applied
Hide
Director of PSC Operations
Pittsburgh or Phoenix or Orlando or Titusville or Raleigh or Horsham or Charlotte or Dallas
$150k-$259k/yr RemoteFull Time
10+ YOE5+ MgmtBachelor's degree and 10 years of healthcare, biotech, pharmaceutical, or specialty pharmacy experience, including 5 years leading contact center or patient access operations.
Customer Relationship Management (CRM), Customer Support Platforms, data analytics, digital tools
2mo
Save
Mark Applied
Hide
Director of Customer Engagement
Charlotte, North Carolina, United States
OnsiteFull Time
8+ YOE4+ Mgmt8–10 years in customer service, 4+ years people management, P&C or 2-20 license (or willing to obtain), Bachelors preferred, experience with BPO and insurance operations, strong communication and leadership.
1w
Save
Mark Applied
Hide
Director, Strategic Customer Success
Charlotte or Virginia or South Carolina
OnsiteFull Time
15+ YOERequires 15 years of skilled nursing operations or administration experience and an active or recent North Carolina NHA license; healthcare, business, or nursing bachelor's degree preferred.
Eventus
1w
Save
Mark Applied
Hide
Director, Technology Operations
Charlotte or Chicago or Dallas or New York City or Jacksonville
$129k-$165k/yr RemoteFull Time
5+ YOEBachelor’s degree, 5+ years of industry experience, IT and business intelligence expertise, process optimization, analytical problem-solving, team leadership, and customer service skills.
Microsoft SharePoint, PowerPivot, PowerView, SSRS, Tableau
2mo
Save
Mark Applied
Hide
Director, Customer Experience
China Grove, North Carolina, United States
$99k-$165k/yr OnsiteFull Time
Experience in operations, analytics, industrial engineering; leadership; strong communication; bachelor's degree or equivalent.
Microsoft Excel, Tableau, SQL, Warehouse Management Systems, Labor Management Systems
2w
Save
Mark Applied
Hide
Senior Director, Customer Service Reliability
Charlotte, North Carolina, United States
OnsiteFull Time
10+ YOE7+ MgmtBachelor's or equivalent,10+ years customer experience/product/operations leadership,7+ years managing teams; strategic planning, program leadership, Agile/Waterfall project management, data-driven decision making, executive communication, AI/ML/NLP familiarity.
AI, ML, NLP, LLM
1w
Save
Mark Applied
Hide
Director, Strategic Customer Success
Charlotte, North Carolina, United States
OnsiteFull Time
15+ YOERequires 15+ years of skilled nursing facility operations or administration, an active or recent North Carolina NHA license, customer growth expertise, industry networks, and conference presentation experience.
Eventus, long-term care healthcare technology solutions
1w
Save
Mark Applied
Hide
Director of Call Center Operations
Charlotte, North Carolina, United States
OnsiteFull Time
7+ YOE7+ years call center leadership experience in multi-location environments; proven ability to improve KPIs, strong analytical and problem-solving skills, experience with CRM/ATS and workforce management tools, and excellent leadership and communication.
CRM/ATS systems, workforce management tools
4d
Save
Mark Applied
Hide
Director of Collections & Customer Service Contact Centers
Charlotte, North Carolina, United States
OnsiteFull Time
8+ YOE8+ MgmtRequires 8 years managing large multisite call center operations in collections, sales, or customer service; bachelor's degree in business or related field; people leadership, financial analysis, communication, and regulatory knowledge.
dialers, skip tools, text messaging, chat, LinkedIn Learning
2w
Save
Mark Applied
Hide
REGIONAL DIRECTOR OF OPERATIONS (CORPORATE DINING)- CHARLOTTE
Harrisburg or Charlotte
$150k-$175k/yr OnsiteFull Time
2+ YOEBachelor’s degree or equivalent experience, 2+ years of multi-unit foodservice management, experience managing $3M+ volume, and ability to lead managers and drive financial and customer results.
1w
Save
Mark Applied
Hide
Executive Director (General Manager)
Fort Mill, South Carolina, United States
$110k-$120k/yr OnsiteFull Time
Bachelor's degree in a related field, state-required licensing, senior living experience, customer-focused operations experience, Microsoft Office proficiency, leadership skills, and ability to lift 40–50 pounds.
Microsoft Office
1w
Save
Mark Applied
Hide
Technical Account Director
Spartanburg or Irving or Shreveport or Oak Brook or Long Island or Cranberry Township
$135k-$145k/yr HybridFull Time
10+ YOE5+ MgmtRequires 10+ years in technical account management or related customer-facing technology functions, 5+ years leading teams, enterprise support experience, operating-model expertise, executive communication, and technical business judgment.
Microsoft Teams
3w
Save
Mark Applied
Hide
Spa Director
Conover, North Carolina, United States
OnsiteFull Time
3+ YOELead spa operations, staff development, guest satisfaction, retail and financial performance; 3+ years spa/hospitality management experience and proficiency with Microsoft Office and scheduling/POS systems.
Microsoft Office, scheduling software, point-of-sale systems
5d
Save
Mark Applied
Hide
FACILITIES DIRECTOR, WINTHROP UNIVERSITY (1559982)
Rock Hill, South Carolina, United States
OnsiteFull Time
5+ YOEKnowledge of custodial operations, grounds, MEP, and HVAC; experience with large budgets and workforces; financial data analysis; strong communication, customer service, leadership, and regulatory compliance skills.
HVAC
2d
Save
Mark Applied
Hide
Director of Lifestyle
Los Angeles or Atlanta or Austin or Charlotte or Chicago or Denver or Houston or Miami or Nashville or Oakland or Philadelphia or Phoenix or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$95k-$105k/yr OnsiteFull Time
4+ YOEHigh school diploma or GED, 4+ years customer service experience, 2–3 years hotel events, restaurant, banquet, catering, bar, or members club experience; Microsoft Office and budget operations knowledge required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Dropbox, Align App
1w
Save
Mark Applied
Hide
Associate Director
Roebuck, South Carolina, United States
OnsiteFull Time
2+ YOEMinimum 2 years in early childhood development, CDA or TCC required, able to meet state licensing, strong oral/written communication, knowledge of CMS and customer systems, able to assist with billing and operations.
CMS
1w
Save
Mark Applied
Hide
Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
1mo
Save
Mark Applied
Hide
Director, Premium & Wealth
Charlotte, North Carolina, United States
$232k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in wealth management or premium fintech operations, 5+ years managing managers, FINRA Series licensing or equivalent, strong operational metrics experience, familiarity with regulated trading workflows, and responsible use of generative AI.
3mo
Save
Mark Applied
Hide
Kitchen Director
Charlotte, North Carolina, United States
$45k-$62k/yr OnsiteFull Time
Restaurant management experience with strong leadership, organizational, and problem-solving skills; knowledge of BOH operations, food safety, and customer service; able to work full-time with flexible hours.