8 end user services manager jobs at 7 companies in Maryland
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End User Project Manager
Rockville, Maryland, United States
$305k/yr OnsiteFull Time
8+ YOEBachelor's degree, ITIL v4 Foundation required, PMP preferred, minimum 8 years managing large federal IT or end-user computing programs, experience with service desk/deskside support and ITSM, Top Secret clearance required.
ITIL v4, ITSM, Agile Software Engineering, DevSecOps
1mo
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End User Desktop Support Technician
Maryland, United States
HybridFull Time
3+ YOE3+ years enterprise desktop/end-user support, associate's degree or equivalent, strong Windows and Microsoft 365/Google Workspace experience, ServiceNow familiarity, Active Directory/Entra ID and endpoint management experience, strong customer service and troubleshooting skills.
Microsoft Windows, Microsoft 365, Google Workspace, Adobe Acrobat, Microsoft Teams, Zoom, Cisco Webex, Google Meet, Cisco Jabber, ServiceNow, Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM)
14h
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IT Operations & End User Support
Greenbelt, Maryland, United States
OnsiteFull Time
1+ YOEBachelor's degree in IT or equivalent experience; technical support or systems administration experience; troubleshooting, customer service, Windows, Linux, macOS, networking, enterprise technology, IT service management, and ticketing knowledge.
Windows, Linux, macOS, CompTIA A+, CompTIA Network+, CompTIA Security+, ITIL
1mo
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Project Manager - CCaaS based Client Support Services
Maryland, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree required; 5+ years project management in enterprise IT, 3+ years managing Service Desk/End User Support and ServiceNow-enabled ITSM; ITIL knowledge; PMP/ITIL certifications preferred; vendor and stakeholder management experience.
ServiceNow, CCaaS
1mo
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EUS Operations Lead
Bethesda, Maryland, United States
OnsiteFull Time
10+ YOE5+ MgmtBachelor's degree required, 10+ years IT operations/end-user support experience, 5+ years leading large service desk operations, strong ITIL knowledge, ServiceNow/SCCM/Jamf experience, federal environment familiarity, reporting and dashboard skills.
ServiceNow, Power Automate, SCCM, Jamf, Bomgar, Apple Remote Desktop, Casper, Active Directory, Group Policy, BitLocker, McAfee ePO, CMDB, Microsoft Teams, Windows, Mac OS, iOS
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Managing Director, Enterprise Colleague Experience & Support
Chicago or Los Angeles or Washington or Troy or New York City or Houston or Grand Rapids or Owings Mills or Columbia or Richmond or Memphis or Raleigh or Boston or San Jose or San Francisco or Austin or Kalamazoo or Spokane or Denver or Fort Worth or Atlanta or Orlando or Dallas or Wilmington or Phoenix or San Antonio or Milwaukee or Madison or McLean or Melville or Woodbridge or Stamford or Miami or Philadelphia or Charlotte or Greenville or West Palm Beach or Costa Mesa or St. Louis or Fort Lauderdale or Seattle or Rosemont or Pittsburgh or Tulsa or Cincinnati or Cleveland or Columbus or Akron or Cherry Hill or Tampa or Minneapolis or Anchorage or Salt Lake City or Norfolk or Jacksonville or Boulder or Nashville or Oak Brook or Las Vegas or Indianapolis or San Diego or Potomac or Omaha
$175k-$275k/yr OnsiteFull Time
15+ YOE5+ MgmtRequires a bachelor's degree, 15+ years of IT experience, 5+ years leading enterprise end-user services, and 5+ years of people leadership; Microsoft 365, Intune, Teams, and ServiceNow experience required.
Microsoft 365, Microsoft Teams, Intune, Autopilot, Entra ID, ServiceNow ITSM, Microsoft Teams Rooms, Cisco AV, Nexthink, 1E Tachyon, Cisco, Poly, Logitech, Absolute, ServiceNow SAM, Power BI
3d
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Lead IT Specialist (CUSTSPT)
Washington or Hyattsville
$122k-$158k/yr OnsiteFull Time
1+ YOE1+ MgmtOne year of GS-12-equivalent experience leading IT staff, resolving end-user incidents, supporting enterprise devices and applications, and maintaining secure, compliant IT services; U.S. citizenship required.
PC, USAJOBS, USA Hire Assessments, Personal Identity Verification (PIV)
1mo
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Field Support Senior Practitioner 6359713
Baltimore or Arlington or Cleveland or California or Colorado or District of Columbia or Illinois or Maryland or Massachusetts or Minnesota or New York or New Jersey or Washington or United States
$19-$29/hr OnsiteFull Time
3+ YOE3+ years desktop/end-user support experience; strong Windows and VDI (Citrix, VMware Horizon, Azure Virtual Desktop, w365) troubleshooting; familiarity with Active Directory, group policy, ITSM (ServiceNow, Jira Service Management); High School diploma/GED required.
Citrix, VMware Horizon, Azure Virtual Desktop, w365, Active Directory, ServiceNow, Jira Service Management, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Microsoft SharePoint, Intune, SCCM, Jamf, Windows