2 end user services sr manager jobs at 2 companies in Charlotte, NC
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Senior Manager, End User Technology Engineering
Salisbury or Chicago or Quincy
$151k-$227k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent experience; 5+ years in technology; IT service management, ServiceNow, remote support, incident escalation, and ITIL experience; strong communication and delivery skills.
Windows, macOS, Microsoft Intune, Microsoft Defender, Endpoint Manager, SCCM, JAMF, SysTrack, Zscaler, Windows Hello for Business, Microsoft Authenticator, Citrix RemoteApps, VDI, Azure Virtual Desktop, ServiceNow, ITIL, Agile
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IT Support Analyst
Charlotte, North Carolina, United States
OnsiteFull Time
5+ YOERequires 3–5 years of technical customer service experience and 5+ years supporting end-user technology, with expertise in Microsoft environments, troubleshooting, endpoint management, and cloud services. Bachelor's degree or certifications preferred.
Microsoft Windows, Windows 10, Windows 11, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft OneDrive, Microsoft SharePoint, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Microsoft Entra ID, Active Directory, Microsoft Intune, Autopilot, Group Policy, PDQ, Microsoft macOS, Microsoft Azure, Adobe Acrobat, Adobe Creative Cloud, Copilot, Grok, GPT, Claude, VPN, Wi-Fi, LAN/WAN, DNS, DHCP, VoIP, Teams Phone, MFA