18 escalation engineer jobs at 15 companies in Addison, TX

1mo
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Escalation Engineer - Dallas
Coppell or Tel Aviv-Yafo
HybridFull Time
Island
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical escalation/support, networking fundamentals (TCP/IP, DNS, TLS/SSL), web debugging (HAR, net-export), log analysis with observability platforms, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, HAR, net-export, Coralogix, Sentry, New Relic, JavaScript, C#, Go, Python, PowerShell, Bash, TCP/IP, DNS, TLS/SSL, VPN, SSO, SAML, OAuth/OIDC, Azure AD, Okta
1mo
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Escalation Engineer - Toronto
Richmond Hill or Tel Aviv or Dallas
HybridFull Time
Island
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical support/escalation, networking fundamentals (TCP/IP, DNS, TLS/SSL, proxy, VPN), web debugging (Chromium traces, HAR), log/observability analysis, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, Browser developer tools, HAR, net-export, HTTP/HTTPS, Coralogix, Sentry, New Relic, TCP/IP, DNS, TLS/SSL, VPN, Windows, macOS, SSO, SAML, OAuth/OIDC, Azure AD, Okta, JavaScript, C#, Go, Python, Microsoft PowerShell, Bash
2w
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Senior Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
ECI
ECI: Managed IT and cybersecurity services for financial institutions.
8+ YOEBachelor's or equivalent preferred, 8+ years network support and project experience, expert-level certifications (CCIE preferred), hands-on experience with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate; strong routing, switching, VPN, wireless, and troubleshooting skills.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
1d
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Senior Lead Engineer, Manufacturing Equipment
Richardson, Texas, United States
OnsiteFull Time
Celestica
CelesticaNYSE: CLS: Provides design, manufacturing, and supply chain solutions for electronics.
4+ YOEBachelor's degree preferred,4+ years in equipment engineering or manufacturing,experience with equipment development/procurement,OEE analysis,stakeholder communication and technical problem escalation.
1w
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Principal Global NPI Engineer
Richardson, Texas, United States
$125k-$205k/yr HybridFull Time
Nokia
NokiaNYSE: NOK: Sells telecommunications infrastructure and software for global network operators.
7+ YOE7+ years experience with optical networks, customer onboarding, escalations, lab certifications, and technical demonstrations; bachelor’s in relevant engineering/computer/telecom field required; automation and testing exposure preferred.
Python, SDN, NetConf, gNMI, OpenROADM, SNMP, NMS, CLI, TCP/IP, OTDR, OSA, BERT, optical power meter, Spirent, IXIA, Agilent, ROADM, EDFA, Raman, coherent transponder, Microsoft PowerPoint, Microsoft Excel
3mo
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Senior Network Engineer
Dallas, Texas, United States
RemoteFull Time
IREN
IRENNASDAQ: IREN: Operates renewable-powered data centers for AI and Bitcoin mining
Tier 3 escalation, design, operation of data center networks for AI/ML workloads; automation and observability.
Python, Ansible, Terraform, VXLAN, EVPN, BGP, OSPF, IS-IS, SNMP, NetFlow, sFlow, RDMA, RoCEv2, InfiniBand, DPU/SmartNIC, cloud and hybrid networking
2w
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
NICE
NICENASDAQ: NICE: Provides AI-powered software for customer engagement and financial compliance.
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
3mo
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Advanced Technical Support Group Engineer- Remote
Rockleigh or Plano
$77k-$110k/yr RemoteFull Time
Crestron
Crestron: Designs and manufactures advanced automation and control systems.
6+ YOEHandle escalated technical support; remote and onsite assistance; strong AV, software, and project management skills; Crestron tools experience; excellent communication.
Microsoft Windows, MacOS, MS 365 (Excel, Word, PowerPoint); Teams
2w
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Mortgage Data Services
Dallas, Texas, United States
$70k-$75k/yr OnsiteFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
8+ YOEMonitoring and triage of customer-facing APIs, microservices, portals and document workflows; rapid incident triage, log analysis, and coordinated escalation.
APIs, REST API, microservices, Synthetic monitoring, Real user monitoring, log aggregation
15h
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VHT Consultant II
Lenexa or Chantilly or Plano
$88k-$132k/yr FieldFull Time
Henderson Building Solutions
Henderson Building Solutions: Provides construction management and building commissioning services.
3+ YOE3+ years elevator/escalator industry experience (or 7+ without degree), knowledge of ASME A17.1/A17.2/NFPA 70/IBC, ability to interpret drawings, strong communication, and proficiency with Word/Excel/Bluebeam/ClickUp/Procore.
Microsoft Word, Microsoft Excel, Bluebeam, ClickUp, Procore, Elevate
1w
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Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Kyndryl
KyndrylNYSE: KD: Manages and modernizes mission-critical IT infrastructure systems.
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
6d
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Entra ID & AD Architect
Austin or Richardson
$124k-$208k/yr OnsiteFull Time
GlobalFoundries
GlobalFoundriesNASDAQ: GFS: Semiconductor foundry providing chip design and fabrication services.
15+ YOEDesign and operate hybrid identity (Entra ID/AD), mentor engineers, own architecture and escalations; requires 15+ years experience and bachelor in computer science.
Entra ID, Active Directory, Entra Connect, Cloud Sync, SSO, SAML, OIDC, App Proxy, B2B, B2C, Entra ID Governance, dynamic groups, Entra ID Protection, Defender for Identity, PowerShell, Microsoft Graph API
2w
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Sustainment Project Manager (R5302)
Dallas, Texas, United States
$150k-$220k/yr OnsiteFull Time
Shield AI
Shield AI: Develops autonomous flight software and unmanned aircraft for defense.
6+ YOE6+ years technical project/program management or sustainment experience; cross-functional execution with engineering, manufacturing, supply chain; strong technical fluency, risk escalation, and leadership reporting skills.
1d
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Supply Manager
Allen, Texas, United States
$115k-$151k/yr OnsiteFull Time
KONE
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
2+ YOE2+ years progressive experience in elevator/escalator or construction industry; 2 years project management experience; BSc in Engineering or equivalent; experience with SAP and Excel; strong communication and stakeholder coordination skills.
SAP, Microsoft Excel
1mo
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Technical Account Manager - UK
Tel Aviv-Yafo or Dallas or United Kingdom or Israel
OnsiteFull Time
Island
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical account management/solutions engineering/post-sales technical roles in software or cybersecurity; experience with enterprise SaaS/security products, handling escalations, and strong communication skills. Bachelor's in a technical discipline preferred.
Salesforce, Jira, Confluence, Chromium
1mo
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Executive in Residence – Client Experience & Operations
Dallas, Texas, United States
HybridFull Time, Contract
Farther
Farther: Wealth management platform combining human advisors and proprietary technology
10+ YOE10+ years in operations or client services with executive leadership experience; proven ability to lead large service organizations, drive cross-functional alignment, manage KPIs and escalations, and partner with product and engineering in a regulated financial services environment.
1mo
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Technical Account Manager- APAC
Sydney or Melbourne or Tel Aviv or Dallas or Australia
OnsiteFull Time
Island
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical account management/solutions engineering/post-sales roles in software or cybersecurity; strong technical foundation supporting enterprise IT/SaaS/security; experience with escalations, tickets, and technical project management; excellent communication; familiarity with Salesforce, Jira, Confluence; bachelor's preferred.
Salesforce, Jira, Confluence
1mo
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Technical Support Engineering Manager - SmartPay
Allen or United States
RemoteFull Time
Jack Henry
Jack HenryNASDAQ: JKHY: Technology and payment processing solutions for financial institutions.
7+ YOE7+ years technical support experience, prior manager/team lead experience, hands-on with escalations, fintech/payments experience preferred; SQL and Excel proficiency preferred; bachelor's degree desirable.
SmartPay, Microsoft SQL Server, SQL Command Languages, Microsoft Excel