18 escalation engineer jobs at 15 companies in Addison, TX
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Escalation Engineer - Dallas
Coppell or Tel Aviv-Yafo
HybridFull Time
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical escalation/support, networking fundamentals (TCP/IP, DNS, TLS/SSL), web debugging (HAR, net-export), log analysis with observability platforms, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
CelesticaNYSE: CLS: Provides design, manufacturing, and supply chain solutions for electronics.
4+ YOEBachelor's degree preferred,4+ years in equipment engineering or manufacturing,experience with equipment development/procurement,OEE analysis,stakeholder communication and technical problem escalation.
NokiaNYSE: NOK: Sells telecommunications infrastructure and software for global network operators.
7+ YOE7+ years experience with optical networks, customer onboarding, escalations, lab certifications, and technical demonstrations; bachelor’s in relevant engineering/computer/telecom field required; automation and testing exposure preferred.
Python, SDN, NetConf, gNMI, OpenROADM, SNMP, NMS, CLI, TCP/IP, OTDR, OSA, BERT, optical power meter, Spirent, IXIA, Agilent, ROADM, EDFA, Raman, coherent transponder, Microsoft PowerPoint, Microsoft Excel
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
8+ YOEMonitoring and triage of customer-facing APIs, microservices, portals and document workflows; rapid incident triage, log analysis, and coordinated escalation.
APIs, REST API, microservices, Synthetic monitoring, Real user monitoring, log aggregation
Henderson Building Solutions: Provides construction management and building commissioning services.
3+ YOE3+ years elevator/escalator industry experience (or 7+ without degree), knowledge of ASME A17.1/A17.2/NFPA 70/IBC, ability to interpret drawings, strong communication, and proficiency with Word/Excel/Bluebeam/ClickUp/Procore.
Microsoft Word, Microsoft Excel, Bluebeam, ClickUp, Procore, Elevate
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yrOnsiteFull Time
KyndrylNYSE: KD: Manages and modernizes mission-critical IT infrastructure systems.
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
GlobalFoundriesNASDAQ: GFS: Semiconductor foundry providing chip design and fabrication services.
15+ YOEDesign and operate hybrid identity (Entra ID/AD), mentor engineers, own architecture and escalations; requires 15+ years experience and bachelor in computer science.
Entra ID, Active Directory, Entra Connect, Cloud Sync, SSO, SAML, OIDC, App Proxy, B2B, B2C, Entra ID Governance, dynamic groups, Entra ID Protection, Defender for Identity, PowerShell, Microsoft Graph API
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
2+ YOE2+ years progressive experience in elevator/escalator or construction industry; 2 years project management experience; BSc in Engineering or equivalent; experience with SAP and Excel; strong communication and stakeholder coordination skills.
Tel Aviv-Yafo or Dallas or United Kingdom or Israel
OnsiteFull Time
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical account management/solutions engineering/post-sales technical roles in software or cybersecurity; experience with enterprise SaaS/security products, handling escalations, and strong communication skills. Bachelor's in a technical discipline preferred.
Executive in Residence – Client Experience & Operations
Dallas, Texas, United States
HybridFull Time, Contract
Farther: Wealth management platform combining human advisors and proprietary technology
10+ YOE10+ years in operations or client services with executive leadership experience; proven ability to lead large service organizations, drive cross-functional alignment, manage KPIs and escalations, and partner with product and engineering in a regulated financial services environment.
Sydney or Melbourne or Tel Aviv or Dallas or Australia
OnsiteFull Time
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical account management/solutions engineering/post-sales roles in software or cybersecurity; strong technical foundation supporting enterprise IT/SaaS/security; experience with escalations, tickets, and technical project management; excellent communication; familiarity with Salesforce, Jira, Confluence; bachelor's preferred.
Jack HenryNASDAQ: JKHY: Technology and payment processing solutions for financial institutions.
7+ YOE7+ years technical support experience, prior manager/team lead experience, hands-on with escalations, fintech/payments experience preferred; SQL and Excel proficiency preferred; bachelor's degree desirable.
SmartPay, Microsoft SQL Server, SQL Command Languages, Microsoft Excel