318 escalation engineer jobs at 177 companies in United States
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Escalation Engineer - Dallas
Coppell or Tel Aviv-Yafo
HybridFull Time
5+ YOE5+ years in technical escalation/support, networking fundamentals (TCP/IP, DNS, TLS/SSL), web debugging (HAR, net-export), log analysis with observability platforms, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, HAR, net-export, Coralogix, Sentry, New Relic, JavaScript, C#, Go, Python, PowerShell, Bash, TCP/IP, DNS, TLS/SSL, VPN, SSO, SAML, OAuth/OIDC, Azure AD, Okta
3mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
1mo
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Escalation Engineer
United States
$100k-$150k/yr OnsiteFull Time
3+ YOE3+ years technical support/design experience, strong networking fundamentals, cloud networking knowledge (AWS/Azure/GCP) preferred, scripting knowledge (Python/Terraform) a plus, advanced Linux and troubleshooting tool experience.
Python, Terraform, Kubernetes, REST APIs, IXIA, tcpdump, Wireshark, iPerf3, Linux, AWS, Azure, GCP
3mo
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Escalation Engineer
Chattanooga, Tennessee, United States
OnsiteFull Time
2+ YOEHigh school diploma; 2+ years service desk or similar; IT networking and security understanding; CompTIA A+ preferred; experience with ticketing and client support.
Networking, IT support tools, Ticketing systems
2mo
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Escalation Engineer (Ref#IM0426)
Chicago, Illinois, United States
HybridFull Time
Bachelor's degree in CS or related; experience/coursework in advanced troubleshooting, debugging, deployment, incident management; backend C#, .NET Core/MVC, Python; frontend React, JavaScript; SQL Server/T-SQL/JSON; Azure/AWS; Docker/Kubernetes; API design (RESTful, Webhooks).
C#, .NET Core/MVC, Python, React, JavaScript, SQL Server, T-SQL, JSON, Azure, AWS, Docker, Kubernetes, RESTful, Webhooks
1w
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ROC Escalation Engineer
Maryland Heights, Missouri, United States
OnsiteFull Time
Requires 5–10 years supporting server, networking, and cloud infrastructure in an MSP or multi-client environment. Strong Microsoft 365, identity, networking, diagnostic, documentation, and communication skills required.
Hyper-V, VMware, Microsoft 365, Azure, Entra ID, Exchange Online, Intune, Active Directory, Group Policy, DNS, DHCP, PowerShell, Datto RMM, Autotask PSA, IT Glue, PSA
1w
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Senior Network Escalation Engineer – Switching (TS/SCI Required)
Herndon or Reston
$120k-$275k/yr OnsiteFull Time
Active TS/SCI clearance, U.S. citizenship, 10+ years enterprise networking, 5+ years switching and senior escalation experience, Juniper EX/QFX expertise, advanced troubleshooting, and packet analysis.
Juniper EX, Juniper QFX, EVPN/VXLAN, BGP, OSPF, Python
1w
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Senior Network Escalation Engineer – Switching (TS/SCI Required)
Herndon or Reston
$120k-$275k/yr OnsiteFull Time
10+ YOERequires active TS/SCI clearance, U.S. citizenship, 10+ years enterprise networking experience, 5+ years switching and senior escalation experience, Juniper EX/QFX expertise, advanced troubleshooting, and packet analysis.
Juniper EX, Juniper QFX, EVPN/VXLAN, BGP, OSPF, Python
1mo
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Escalation Engineer (Tier 3 Support)
United States or Canada
$80k-$100k/yr RemoteFull Time
4+ YOE4+ years technical support experience; strong troubleshooting with Microsoft cloud (Azure, AVD, Intune), Windows desktop environments, networking (DNS,TCP/IP), and customer communication; ability to perform deep root-cause analysis and mentor junior engineers.
Azure, AVD, Microsoft Intune, Windows 10, Windows 11, Windows Server, Remote Desktop Services, FSLogix, VMware, Citrix, Hyper-V, Nutanix, PowerShell
1w
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Senior Network Escalation Engineer – Switching (TS/SCI Required)
Herndon or Reston
$120k-$275k/yr OnsiteFull Time
10+ YOERequires active TS/SCI clearance, U.S. citizenship, 10+ years enterprise networking experience, 5+ years switching and senior escalation experience, and expertise with Juniper EX/QFX, EVPN/VXLAN, BGP, OSPF, packet analysis, and root cause analysis.
Juniper EX, Juniper QFX, EVPN/VXLAN, BGP, OSPF, Python
1mo
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
1mo
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Senior Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
8+ YOEBachelor's or equivalent preferred, 8+ years network support and project experience, expert-level certifications (CCIE preferred), hands-on experience with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate; strong routing, switching, VPN, wireless, and troubleshooting skills.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
1mo
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Technical Escalation Engineer (Third Shift)
Raleigh, North Carolina, United States
OnsiteFull Time
Experience in NOC or network monitoring preferred; strong networking knowledge (TCP/IP, SNMP, DHCP, DNS); excellent written and verbal communication; ability to work 24/7 shift schedules and document incidents.
VAST Data Platform, TCP/IP, SNMP, DHCP, DNS
4d
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IT Support Escalation
Orlando, Florida, United States
$48k-$55k/yr OnsiteFull Time
2+ YOERequires 2–3 years of managed service provider experience, professional IT certifications preferred, technical diagnosis, communication, multitasking, and support of networks, servers, cloud, and security systems.
Windows Server, Exchange, SQL, Microsoft SharePoint, VMware, Citrix, WAN, LAN, VPN, Terminal Services, ConnectWise, LabTech, SonicWall
1mo
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US- Escalation Manager (Customer Support)
United States or Mississauga or Salt Lake City
$95k-$105k/yr RemoteFull Time
8+ YOE8+ years in customer support with escalation management in a SaaS environment; experience working cross-functionally with engineering, product, and customer success; executive-level communication and strong writing; bachelor’s degree preferred.
4w
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Senior Staff Engineer, Escalation Support Engineering
Richardson or Massachusetts or Pennsylvania or Minnesota or Texas or Arizona or Oregon or California
RemoteFull Time
10+ YOEExpertise with SONiC and FRR, deep networking protocol knowledge (BGP/OSPF/ISIS/VXLAN/EVPN etc.), switching and routing architecture, Linux proficiency, customer-facing escalation experience, technical writing; travel up to 10%.
SONiC, FRR, Linux, Python
6h
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Escalations Engineer
Houston, Texas, United States
RemoteFull Time
4+ YOERequires 4+ years in technical support, escalations engineering, or SaaS troubleshooting; advanced SQL; experience with logs, APIs, cloud applications, and cross-functional technical issue resolution.
SQL, PowerShell, macros, .NET, C#, Python, LINQPad, APIs, Knowledge-Centered Support (KCS)
1w
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TPS Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Technical expertise supporting customer equipment, installations, upgrades, troubleshooting, system performance analysis, engineering documentation, and cross-functional field escalation activities.
ECO, MTBF, MTBI, CENs, BKMs
3mo
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Staff Manufacturing Engineer
Milpitas, California, United States
$112k-$168k/yr OnsiteFull Time
10+ YOEBachelor's in engineering/physics with 10+ years in semiconductor capital equipment; strong hands-on troubleshooting; experience in sustaining engineering, manufacturing operations, and technical escalation; strong systems engineering and root cause analysis
4mo
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Engineer II/III/Principal
Allentown, Pennsylvania, United States
OnsiteFull Time
ABET-accredited engineering degree required; experience range from 0–10+ years depending on level with escalating responsibility; ability to plan, design, and support transmission and distribution projects.
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