1mo
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Escalation Engineer - Dallas
Coppell or Tel Aviv-Yafo
HybridFull Time
5+ YOE5+ years in technical escalation/support, networking fundamentals (TCP/IP, DNS, TLS/SSL), web debugging (HAR, net-export), log analysis with observability platforms, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, HAR, net-export, Coralogix, Sentry, New Relic, JavaScript, C#, Go, Python, PowerShell, Bash, TCP/IP, DNS, TLS/SSL, VPN, SSO, SAML, OAuth/OIDC, Azure AD, Okta
1mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
1w
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Escalation Engineer
United States
$100k-$150k/yr OnsiteFull Time
3+ YOE3+ years technical support/design experience, strong networking fundamentals, cloud networking knowledge (AWS/Azure/GCP) preferred, scripting knowledge (Python/Terraform) a plus, advanced Linux and troubleshooting tool experience.
Python, Terraform, Kubernetes, REST APIs, IXIA, tcpdump, Wireshark, iPerf3, Linux, AWS, Azure, GCP
2w
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Escalation Engineer (Ref#IM0426)
Chicago, Illinois, United States
HybridFull Time
Bachelor's degree in CS or related; experience/coursework in advanced troubleshooting, debugging, deployment, incident management; backend C#, .NET Core/MVC, Python; frontend React, JavaScript; SQL Server/T-SQL/JSON; Azure/AWS; Docker/Kubernetes; API design (RESTful, Webhooks).
C#, .NET Core/MVC, Python, React, JavaScript, SQL Server, T-SQL, JSON, Azure, AWS, Docker, Kubernetes, RESTful, Webhooks
2mo
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Escalation Engineer
Chattanooga, Tennessee, United States
OnsiteFull Time
2+ YOEHigh school diploma; 2+ years service desk or similar; IT networking and security understanding; CompTIA A+ preferred; experience with ticketing and client support.
Networking, IT support tools, Ticketing systems
1mo
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Senior Escalation Engineer
Sunnyvale, California, United States
$105k-$135k/yr OnsiteFull Time
8+ YOE8+ years with VoIP, telecommunication support; strong SIP, PCAP, diagnostics; hands-on troubleshooting across voice, alarm signaling, and modem technologies; cross-functional collaboration with engineering.
VoIP, SIP, PCAP, Signaling logs, modem technologies
1mo
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Customer Support Escalation Engineer
Duluth, Georgia, United States
$92k-$100k/yr HybridFull Time
6+ YOEDegree in engineering or equivalent experience (associate+6 years or 8+ years hands-on). Deep electromechanical troubleshooting, proficiency with Salesforce and Jira, strong communication and customer-service skills, ability to manage high-priority escalations.
Salesforce, Jira
2mo
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ROC Escalation Engineer
Maryland Heights, Missouri, United States
OnsiteFull Time
5+ YOE5–10 years in server, networking, and cloud support in MSP/multi-client env; AD/Entra ID/Group Policy, DNS/DHCP, backup/DR, M365; PowerShell; Datto RMM, Autotask PSA, IT Glue a plus; degree preferred; Microsoft/CompTIA/Cisco certs a plus.
Active Directory, Entra ID, Group Policy, DNS/DHCP, Microsoft 365 administration, PowerShell, Datto RMM, Autotask PSA, IT Glue
1w
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Senior Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
8+ YOEBachelor's or equivalent preferred, 8+ years network support and project experience, expert-level certifications (CCIE preferred), hands-on experience with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate; strong routing, switching, VPN, wireless, and troubleshooting skills.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
2mo
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Software Escalation Engineer (Python)
Morrisville, North Carolina, United States
HybridFull Time
3+ YOE3+ years Python development; cloud-native architecture; AWS/Azure/GCP; REST APIs; databases; microservices.
Python, AWS, Azure, GCP, Docker, Kubernetes, PostgreSQL, MySQL, MongoDB, Redis, RabbitMQ, Kafka, Datadog, REST API, OAuth2, JWT, API Gateway, Terraform, CI/CD
1w
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Support Escalation Manager
Irving or Charlotte or Fargo
$98k-$188k/yr RemoteFull Time
5+ YOE5+ years escalation management and advanced technical experience with Microsoft technologies; degree or equivalent experience; ability to collaborate across engineering/operations, manage complex incidents, and drive process improvements.
Microsoft 365, Azure, DevCenter, Azure Fundamentals, M365 Fundamentals
2mo
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Escalation Manager III- Eng
Lowell, Massachusetts, United States
$72k-$103k/yr HybridFull Time
Experience handling high-severity customer escalations, working with engineering and customer experience teams, strong verbal/written communication, analytical and project management skills; preferred knowledge of HR/payroll systems, JIRA, Salesforce, and Power BI.
JIRA, Salesforce, Microsoft Office, Microsoft Power BI
3d
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Contract - NOC Escalation Specialist
United States
OnsiteFull Time
4-year degree in technology/IT/engineering or equivalent experience; strong hardware/software troubleshooting, root-cause analysis, IT networking and data analysis skills; proficiency with proprietary network management systems, Microsoft Excel and PowerPoint; strong communication.
Microsoft Excel, Microsoft PowerPoint
1mo
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Senior Engineer- Escalation Engineering
Lakeland, Florida, United States
$8k-$11k/mo HybridFull Time
2+ YOEBachelor's in computer science or analytical discipline (or equivalent), 2+ years supporting Windows Server/RHEL/VMware/Hyper-V and automation (Ansible/Terraform); experience troubleshooting hardware, clusters, TCP/IP, and meeting SLAs; participate in on-call rotation.
Red Hat Enterprise Linux (RHEL), RHEV, ESX, ESXi, Windows Server, Ansible, Terraform, VMware, VCF, Hyper-V, Microsoft PowerShell, System Center Configuration Manager (SCCM), HPE, Dell, SSH, TLS, TCP/IP, Broadcom
1mo
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Technical Leader- SDWAN/Routing Escalations
Richardson or Research Triangle Park or United States or Canada or New York City or New York or Washington or Illinois
$149k-$219k/yr HybridFull Time
6+ YOEBachelor's (CS/CE/EE/SE) +8 years or Master's +6 years, strong L2/L3 networking and routing protocol knowledge (OSPF, BGP, MPLS, etc.), troubleshooting/debugging experience, customer communication skills, on-call support experience.
TCP/IP, FTP, DHCP, HTTP, Multicast, OSPF, BGP, VRRP, DNS, MPLS, BFD, QoS, AWS, Azure, Python, ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, Cisco Catalyst SDWAN (Viptela)
1mo
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Staff Manufacturing Engineer
Milpitas, California, United States
$112k-$168k/yr OnsiteFull Time
10+ YOEBachelor's in engineering/physics with 10+ years in semiconductor capital equipment; strong hands-on troubleshooting; experience in sustaining engineering, manufacturing operations, and technical escalation; strong systems engineering and root cause analysis
2mo
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Assistant Electrical Engineer (Represented)
Brooklyn, New York, United States
$76k/yr OnsiteFull Time
1+ YOEElectrical engineering degree with experience; knowledge of elevator/escalator systems and codes; strong analytical and communication skills.
2mo
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Mechanical Engineer
Santa Clara, California, United States
$124k-$171k/yr OnsiteFull Time
Doctorate in Mechanical Engineering or related field (GPA ≥3.5), strong CAD (NX/UG) and FEA/thermal/flow analysis skills, prototype testing experience, and ability to support manufacturing and field escalations.
NX, UG
1w
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Tech Platform Applications Engineer
Dearborn, Michigan, United States
HybridFull Time
5+ YOEBachelor's in engineering,5+ years product development/systems engineering or electrical/software integration experience,knowledge of vehicle electrical architectures,issue escalation,team communication,experience with Jira/Integrator.
Jira, Integrator
1mo
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina or United States
$120k-$275k/yr HybridFull Time
Bachelor's in EE/Networking or related; significant advanced networking and escalation engineering experience; deep hands-on knowledge of Juniper/HPE platforms; ability to analyze support-case data and influence product and engineering decisions.
ACX Series Routers, EX Series, MX Series, PTX Series, QFX Series, SRX Firewalls, SASE/SSE, Session Smart Router, SD-WAN, Apstra, Junos, Junos EVO, Mist, Jira, Confluence
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