12 escalation engineer jobs at 9 companies in Bedford, NH
1mo
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Escalation Manager
Boston, Massachusetts, United States
$85k-$105k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling executive high-severity escalations, experience with enterprise accounts and partnering with Product/Engineering, strong executive communication, data-driven root-cause skills.
2d
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Principal Software Escalation Engineer
United States or Boston or Charleston or Arlington or Virginia or Montpelier or Memphis or Reston or Columbia or Providence
$147k-$238k/yr RemoteFull Time
8+ YOERequires 8+ years in software industry, 5+ years troubleshooting complex SaaS/cloud environments, and Python, Bash, Go, SQL, and code-reading skills. Strong communication, leadership, and cross-team influence required.
AWS, Python, Bash, Go, SQL, PagerDuty
2mo
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Sr Staff Software Escalation Engineer Software
Boston or Massachusetts or United States
RemoteFull Time
3+ YOEUS citizenship, Bachelor’s in Computer Science or related, 3+ years C# experience, scripting (Python/Bash/PowerShell), Windows/Linux administration, ability to diagnose complex SaaS issues; AWS GovCloud and security experience preferred.
pCloud, FedRAMP, AWS GovCloud, C#, Python, Bash, PowerShell, Windows, Linux, RDP, SSH
2mo
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LAS Engineer
Suwanee or Atlanta or Boston or Canada or United States or North America
$100k-$130k/yr FieldFull Time
5+ YOEExperience supporting mission-critical electrical power systems (UPS, battery systems, static transfer switches); advanced troubleshooting, commissioning and escalation coordination; valid driver\u000blicense and ability to travel (domestic and international); technical education or equivalent experience.
Microsoft Windows, Cloud-connected service platforms, Remote diagnostic tools, Remote connectivity platforms, Manufacturer software tools, Command-line tools, EMS/SCADA
3mo
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Global Product Support (GPS) Engineer IV (E4) – Sculpta Platform
Gloucester, Massachusetts, United States
$128k-$176k/yr OnsiteFull Time
8+ YOEBachelor's degree in engineering, 8+ years product support/systems engineering experience, hands-on electro-mechanical expertise, strong data-driven problem solving, ability to lead high-severity escalations and work independently.
JMP, Microsoft Excel, VBA, Power Query, FRACAS, DFMEA
1mo
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Technical Escalations Engineer 2 (Logs) - US-East
Boston or New York City
$85k-$124k/yr HybridFull Time
Deep log troubleshooting experience (parsing, ingestion, pipelines), mentoring/supporting engineers, partnering with Engineering/Product, and strong customer-facing communication.
GROK, JSON, Zendesk, Jira, Confluence
1w
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Technical Support Engineer
United States or Cambridge
$66k-$118k/yr RemoteFull Time
2+ YOERequires 2+ years of relevant experience, a bachelor's degree, Linux administration, Docker/K8S, Ansible, command-line tools, SSH, troubleshooting, escalation, and on-call rotation availability.
Linux, Docker, K8S, Ansible, SSH, Grafana, GroundCover, DataDog
2w
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Solutions & Implementation Engineer
Boston, Massachusetts, United States
$70k-$90k/yr HybridFull Time
Requires integration and configuration experience with APIs or webhooks, troubleshooting and log diagnosis, customer training, implementation project management, data validation, and cross-functional escalation skills.
APIs, webhooks, REST, SQL, CDK, Reynolds, Tekion, Xtime, myKaarma
2mo
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Product Support Engineer
Cambridge or United States
$127k-$228k/yr HybridFull Time
8+ YOE8+ years in technical support/escalation (L3/L4) for cloud solutions; bachelor's degree or equivalent experience; troubleshooting with Wireshark, browser dev tools, Fiddler; knowledge of HTTP/S, TLS/SSL, reverse proxy, DNS, SAML/Kerberos/NTLM/OIDC/OAuth2, TCP/IP, Linux; Python, virtualization, and container experience; eligibility for Secret cleara...
Wireshark, browser developer tools, Fiddler, Python, Linux, VMware, AWS, Azure, Linode, Kubernetes, Docker, Microsoft Server Technologies, HTTP/S, TLS/SSL, SAML, Kerberos, NTLM, OIDC, OAuth2
2w
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Customer Success Manager
Santa Clara or Yocumtown or Harrisburg or Nashua
HybridFull Time
10+ YOEBachelor's in engineering or related technical field and 10+ years in customer-facing technical roles; escalation leadership, RCA, QBRs, CRM tools, and domestic/international travel required.
Single Pane of Glass, Salesforce, Jira, Smartsheet, Microsoft Office
1mo
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Senior Technical Program Manager, AISF
Cambridge, Massachusetts, United States
$140k-$173k/yr OnsiteFull Time
5+ YOE5–7 years program/project management experience in research- or engineering-driven environments; strong stakeholder management, communication, and ability to run governance, roadmaps, and risk escalation.
2w
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Customer Success Manager
Santa Clara or Harrisburg or Nashua
$81k-$149k/yr HybridFull Time
10+ YOEBachelor's degree in engineering or related technical field and 10+ years in customer-facing technical roles; requires escalation leadership, RCA, QBRs, CRM tools, and domestic/international travel.
Single Pane of Glass, CRM, Salesforce, Jira, Smartsheet, Microsoft Office, AI