11 escalation engineer jobs at 9 companies in Bothell, WA

22h
Save
Mark Applied
Hide
Sr. Engineer II, Sensor - Sensor Performance Engineering (Hybrid)
Sunnyvale or Austin or Redmond
$160k-$250k/yr HybridFull Time
CrowdStrike
CrowdStrikeNASDAQ: CRWD: Provides cloud-native endpoint protection and cybersecurity services.
10+ YOE10+ years Windows kernel/kernel-mode or deep systems engineering; expert with WPA/xperf/ETW/WPP/ETL analysis; strong Windows kernel API knowledge; experience with large-scale performance investigations and customer escalations.
Windows Performance Analyzer (WPA), xperf, ETW, WPP, ETL, ETWReader, SQL Server, AnyConnect
1w
Save
Mark Applied
Hide
Network Development Engineer, ADC Network Design, Engineering, and Solutions
Arlington or Seattle or Denver or Herndon
$136k-$184k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOEHands-on network engineering with major internet routing protocols, Linux/Unix, automation scripting (Python/Bash/Perl), bachelor's in a related field, ability to support off-hours escalation and obtain TS/SCI clearance.
Python, Bash, Shell, Perl, Linux, Unix, BGP, OSPF, IS-IS, MPLS, TCP, SLB
1w
Save
Mark Applied
Hide
Network Development Engineer, InterDC services
Seattle, Washington, United States
$136k-$184k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
4+ YOE4+ years routing and Linux/Unix experience, 3+ years in large-scale networking, network and OS support, ability to own escalations; automation and scripting experience preferred.
Python, Bash, Shell, Perl, HTTP(S), DNS, TCP/IP, Linux, Unix
1mo
Save
Mark Applied
Hide
Support Engineer
India or California or Boston or Florida or Oregon or Seattle or Texas or Bengaluru
RemoteFull Time
AtScale
AtScale: Provides a universal semantic layer platform for data and AI.
Provide technical customer support, troubleshoot cloud data platforms, perform root-cause analysis, document escalations, and work East Coast (ET) hours.
Snowflake, Databricks, BigQuery, SQL
1w
Save
Mark Applied
Hide
Foundry Support Desk Engineer
Houston or New York City or San Francisco or Seattle
$80k-$100k/yr OnsiteFull Time
Nscale
Nscale: Vertically integrated AI infrastructure provider for high-performance computing.
2+ YOE2+ years with Foundry or similar platforms, hands-on Spark and data-pipeline troubleshooting, experience with support triage/escalation, strong written and verbal communication, and documentation skills.
Foundry, Spark, Palantir
1w
Save
Mark Applied
Hide
Manager, Technical Support Engineer
Livingston or New York or Sunnyvale or San Francisco or Bellevue
$198k-$264k/yr OnsiteFull Time
CoreWeave
CoreWeaveNASDAQ: CRWV: Cloud platform providing GPU-accelerated infrastructure for AI workloads.
5+ YOE5+ Mgmt5+ years leading infrastructure or data center support, Linux administration, hardware diagnostics, GPU infrastructure familiarity, incident/escalation management, ticket systems experience, and metrics-driven ops.
Linux, Jira, Zendesk, NVIDIA A100/H100s
1w
Save
Mark Applied
Hide
Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
NICE
NICENASDAQ: NICE: Provides AI-powered software for customer engagement and financial compliance.
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
3d
Save
Mark Applied
Hide
Senior Director of Engineering, GCE Core Virtualization
Seattle or Kirkland or Sunnyvale
$364k-$510k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
15+ YOEBachelor's in CS/Engineering or equivalent, 15+ years software engineering leadership, experience with cloud platforms and large-scale infrastructure, customer escalation management, strong communication and critical thinking.
Google Cloud Platform
1mo
Save
Mark Applied
Hide
Director, Engineering - SPIE (Remote)
San Jose or Boulder or Seattle or United States
$230k-$325k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
10+ YOE4+ MgmtRequires extensive experience in incident/problem/escalation management, building cross-functional operating models, supervisory experience, and strong knowledge of Splunk and observability tooling.
Splunk
3w
Save
Mark Applied
Hide
Support Engineering Operations Manager, LEO Enterprise Customer Support
Bellevue, Washington, United States
$143k-$193k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOE5+ MgmtExperienced manager to lead escalations and incident management for satellite network operations; 5+ years managing engineering teams, experience with customer IT environments, technical acumen in satellite/networking, and ability to work rotating shifts/on-call. U.S. status required.
AWS TGW, VPC NETDEV
1mo
Save
Mark Applied
Hide
Installation Supervisor Training Specialist
United States or Allen or Cincinnati or Chicago or Las Vegas or Denver or Orlando or Charlotte or Dallas or Cleveland or San Antonio or Jacksonville or San Diego or Houston or Seattle or New York or Lisle or Austin or Tampa
$139k-$182k/yr RemoteFull Time
KONE
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
7+ YOE7+ years managing or developing operational leaders in elevator/escalator installation or modernization; bachelor’s in business/engineering/operations or 7 years equivalent; experience delivering training preferred; safety/regulatory knowledge; ability to analyze operational and financial data; willingness to travel up to 75%+.