OneCloud: Provides cloud-based unified communications and business telephony solutions.
2+ YOEDevelop and script within CRM platforms, build REST API integrations, administer internal IT systems, support helpdesk escalations, and provide documentation and training.
Zoho CRM, Zoho Deluge, Salesforce Apex, REST APIs, Microsoft Office, ConnectWise, Salesforce, Active Directory, Google Workspace, VPN, MDM
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
6+ YOEProvide Tier 2 on-site desktop support, troubleshoot hardware/software, use ServiceNow, support multiple sites, work after hours/weekends, manage inventory and escalations per SLAs/KPIs.
Mecklenburg County: Local government providing public safety, health, and social services.
6+ YOESupervise plans examiners, review and approve building design documents for code compliance, resolve escalated customer and code issues, and provide consultation and education to design professionals.
Ahold Delhaize USAEuronext Amsterdam: AD: Operates a portfolio of omnichannel grocery brands.
5+ YOEBachelor's degree or equivalent experience; 5+ years in technology; IT service management, ServiceNow, remote support, incident escalation, and ITIL experience; strong communication and delivery skills.
Windows, macOS, Microsoft Intune, Microsoft Defender, Endpoint Manager, SCCM, JAMF, SysTrack, Zscaler, Windows Hello for Business, Microsoft Authenticator, Citrix RemoteApps, VDI, Azure Virtual Desktop, ServiceNow, ITIL, Agile