16 escalation engineer jobs at 15 companies in Dover, NJ
2mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
2w
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Network Svcs Escalation - Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
8+ YOE8+ years network support experience, CCIE or equivalent, hands-on with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate, VPNs, strong communication and project experience.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
3w
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Senior Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
8+ YOEBachelor's or equivalent preferred, 8+ years network support and project experience, expert-level certifications (CCIE preferred), hands-on experience with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate; strong routing, switching, VPN, wireless, and troubleshooting skills.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
3w
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Technical Escalations Engineer 2 (Logs) - US-East
Boston or New York City
$85k-$124k/yr HybridFull Time
Deep log troubleshooting experience (parsing, ingestion, pipelines), mentoring/supporting engineers, partnering with Engineering/Product, and strong customer-facing communication.
GROK, JSON, Zendesk, Jira, Confluence
3w
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Detection & Response Security Engineer
New York, New York, United States
$188k-$282k/yr HybridFull Time
4+ YOE4+ years in security, SRE, or software engineering; offensive security and incident response experience; strong networks, OS, and crypto knowledge; experience finding privilege escalation and responding to incidents.
ClickHouse
10h
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Axiom UAT Developer
New York, New York, United States
$130k-$140k/yr OnsiteFull Time
8+ YOEExperience with Axiom reporting and JIRA, test case/script development, report and data quality review, system functionality testing, and issue escalation.
Axiom Reporting, Axiom (Addenza), JIRA, MDRM
6d
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Client Services Onsite Support Engineer
Roslyn, New York, United States
$65k-$80k/yr OnsiteFull Time
2+ YOE2+ years helpdesk or desktop support experience; strong customer service; troubleshooting hardware/software/networking; documentation and escalation; familiarity with workstations, peripherals, and business applications.
4w
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Foundry Support Desk Engineer
Houston or New York City or San Francisco or Seattle
$80k-$100k/yr OnsiteFull Time
2+ YOE2+ years with Foundry or similar platforms, hands-on Spark and data-pipeline troubleshooting, experience with support triage/escalation, strong written and verbal communication, and documentation skills.
Foundry, Spark, Palantir
1mo
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Technical Support Engineer, Tavily
Tel Aviv or Amsterdam or New York City or Austin or United States or Europe
$100k-$150k/yr HybridFull Time
2+ YOE2+ years technical B2B support; experience with APIs, Python, LangChain, LlamaIndex, vector DBs, n8n, logs/monitoring; strong troubleshooting, communication, and ability to escalate and work off‑hours.
APIs, Python, LangChain, LlamaIndex, vector DBs, n8n
4w
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Sr Engineer, End-User Computing Engineering
New York, New York, United States
$150k-$200k/yr OnsiteFull Time
5+ YOE5+ years IT experience with Windows internals, enterprise application integration, Intune/Endpoint Manager, escalations, troubleshooting, scripting, and project leadership; bachelor’s degree required.
iManage Work, Litera Compare, Microsoft Office, Microsoft Intune, Endpoint Manager, Aternity, Splunk, PowerShell, VB, Azure AD
3w
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
2w
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Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
10h
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Superintendent, Elevators & Escalators (Capital Projects)
Brooklyn, New York, United States
$152k/yr OnsiteFull Time
6+ YOE3+ MgmtBachelor's in engineering or equivalent and 6 years related experience (3 years supervisory). Knowledge of elevator/escalator systems, codes, project management, contractor oversight, RMS and EAM systems.
EAM, Microsoft Office 365, Remote monitoring system (RMS)
1w
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Manager, Customer Support Engineering, Fauna
New York, New York, United States
$157k-$213k/yr OnsiteFull Time
10+ YOE5+ MgmtBachelor's in a technical field,10+ years in technical/customer support engineering,5+ years leading technical teams,experience with hardware+software+networking+cloud,managing executive escalations.
Linux, CRM
1w
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Executive Director TPM
Jersey City, New Jersey, United States
$190k-$260k/yr OnsiteFull Time
7+ YOE7+ years technical program management experience in software engineering; proven stakeholder management, risk escalation, budgeting, and AI-aware program governance; strong analytical and communication skills.
Jira
1mo
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Assistant Project Manager II
New York, New York, United States
$85k-$160k/yr OnsiteFull Time
1+ YOE1–3 years supporting technical/engineering projects; strong planning, communication, and time-management; proficiency with Microsoft Project, Smartsheet, and Microsoft Office; ability to read technical drawings and escalate risks.
Microsoft Project, Smartsheet, Microsoft Office
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