19 escalation engineer jobs at 12 companies in El Mirage, AZ
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Quality Product Engineer
Chandler, Arizona, United States
OnsiteFull Time
10+ YOE10+ years in product development or quality engineering; Bachelor’s in electrical engineering (Master’s preferred); expertise in NPI quality, statistical analysis, 8D/3x5 Why, supplier/customer escalations, and automotive/commercial quality standards.
1w
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iTeam Customer Engineer Manager
Phoenix or Boise
$88k-$121k/yr OnsiteFull Time
Bachelor's degree required. Requires customer engineering management, customer relationship development, financial forecasting, system installation, escalation, RMA, and technical presentation skills.
2mo
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Manager III (M3), Customer Engineer
Guanyin or Hsinchu or Hukou or Kaohsiung or Linkou or Taichung or Tainan or Toufen or Phoenix or Taiwan
$88k-$121k/yr OnsiteFull Time
Experience managing and coaching customer engineers, account and installation planning, escalation management, and interfacing with product divisions; travel ~10% and relocation eligible.
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Senior Engineer II, Key Account Technology (Epi)
Phoenix, Arizona, United States
OnsiteFull Time
4+ YOEPhD with 4–8+ or master's degree with 7–10+ years in semiconductor process development, Epi or deposition; strong technical problem-solving, customer escalation, NPI, and Korean-English communication skills.
CVD, ALD
2mo
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Senior Engineer II, Technical Support
Phoenix or Oregon
FieldFull Time
3+ YOEBachelor's degree in a technical field or equivalent experience, 3+ years relevant experience, semiconductor tool installation and ramp experience, structured troubleshooting, escalation management, and readiness to travel extensively.
XP8, Synergis, Intrepid, Prominis, Microsoft Word, Microsoft Excel, Microsoft SharePoint, SAP, ALD, PEALD, EPI, PECVD, CVD
1w
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Technical Product Support (TPS) Engineer V - (E5)
Santa Clara or Chandler or Portland
$140k-$193k/yr OnsiteFull Time
10+ YOERequires 10+ years of semiconductor equipment experience, DDP and chamber expertise, escalation leadership, cross-functional project management, advanced troubleshooting, data analysis, and RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis.
DDP, RF Systems, Gas Delivery Systems, Vacuum Systems, Thermal Systems, Feature Files, RCCA, 8D, DOE, Fishbone, Fault Tree Analysis, CRM, BKM, Knowledge Articles, Troubleshooting Guides, PM Procedures, Known Issue Databases (KIB), PSER, CEN
1w
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Senior UC Engineer
Phoenix, Arizona, United States
RemoteFull Time
10+ YOE10+ years in unified communications engineering or support; Webex administration, Calling, Contact Center, SIP Trunking, Splunk, CDR, incident management, and vendor escalation experience required.
Cisco Webex Control Hub, Cisco Webex Calling, Cisco Webex Contact Center, IPC Connexus, SIP Trunking, Red Sky, Microsoft Teams Meetings, Splunk, Call Detail Records (CDR), Copilot
2w
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Manager IV, Customer Engineer (M4)
Chandler, Arizona, United States
$112k-$154k/yr OnsiteFull Time
Manage and coach customer engineers, develop customer relationships, perform account planning and financial forecasting, oversee system installation and escalations, and produce business reports.
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Client Support Engineer
Tempe, Arizona, United States
$73k-$103k/yr OnsiteFull Time
3+ YOETroubleshoot interoperability issues (FHIR, HL7, REST/SOAP), analyze logs and data, execute SQL queries, collaborate with engineering, and support customer escalations; GCP and monitoring tool experience preferred.
FHIR, RESTful APIs, oAuth, SQL, InterSystems, Datadog, HL7, SOAP, GCP, Jira
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Senior Help Desk Engineer
Tempe, Arizona, United States
OnsiteFull Time
4+ YOE4+ years enterprise help desk escalation support preferred; 2+ years Active Directory, imaging, hardware, and OS support; bachelor\u0002s degree or equivalent experience; strong communication and troubleshooting skills.
Microsoft 365, Exchange Online, Microsoft Teams, OneDrive, SharePoint, Microsoft Intune, Autopilot, Microsoft Deployment Toolkit, Microsoft Entra ID, Active Directory, Microsoft Defender, PowerShell, Power Automate, Microsoft Copilot, Microsoft Teams Rooms
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Senior Help Desk Engineer
Tempe, Arizona, United States
OnsiteFull Time
4+ YOEProvide escalation-level help desk support for hardware, software, Microsoft 365, identity, endpoints, and networking; coach junior staff; 4+ years help desk experience preferred; Active Directory and imaging experience.
Microsoft 365, Microsoft Teams, OneDrive, SharePoint, Exchange Online, Outlook, DNS, SPF, DKIM, DMARC, Active Directory, Microsoft Entra ID, Microsoft Intune, Autopilot, Microsoft Deployment Toolkit, Microsoft Defender, Windows, macOS, iOS, Android, Microsoft Teams Rooms, PowerShell, Power Automate, Microsoft Copilot, VPN
2mo
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Senior Technical Lead, New Product Development, SiC & Si Power Discretes/Modules
Scottsdale or San Jose
OnsiteFull Time
10+ YOEMaster's/PhD in EE/Materials/Physics, 10+ years in power semiconductor product development (SiC/Si MOSFET preferred), deep device and packaging expertise, proven cross-functional leadership, escalation and executive communication skills.
1mo
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Manager, Field Service
Chandler, Arizona, United States
OnsiteFull Time
8+ YOE1+ MgmtAdvanced degree in a technical discipline plus extensive relevant experience (PhD+8 / MS+12 / BS+16), semiconductor equipment service experience, escalation SME, structured problem-solving (8D), safety/EHS focus, and English proficiency. Travel up to 20%.
2mo
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Unified Communication Administrator II
Scottsdale, Arizona, United States
OnsiteFull Time
5+ YOE5+ years in Unified Communications or voice tech; deep NICE CXone experience; IVR design; VoIP (SIP/RTP); troubleshooting SaaS/vendor escalations; CRM integrations; REST/PowerShell.
NICE CXone, VoIP, SIP, RTP, QoS, CRM integrations, REST, PowerShell, Microsoft Teams, Cisco, Salesforce, ServiceNow
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205034.Lead Data Center Support Services Technician.OP5
Phoenix, Arizona, United States
$32-$64/hr OnsiteFull Time
3+ YOE3+ years datacenter or technical support experience; leads hardware/network maintenance, incident escalation, RCA, and compliance; mentors technicians and partners with engineering.
2mo
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Manufacturing Manager
Coolidge or Phoenix or Mesa
$130k-$150k/yr OnsiteFull Time
10+ YOEBachelor's degree required (business or engineering preferred), MBA preferred; 10+ years manufacturing experience with escalating responsibility; strong leadership, continuous improvement, project delivery, Excel proficiency, blueprint reading, and team development skills.
Microsoft Excel, Microsoft Office
2mo
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Service Site Lead
Chandler, Arizona, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years semiconductor cleanroom experience, 3+ years team lead experience, strong interpersonal and communication skills, ability to manage service contracts, lead a team of 5–8 engineers, and handle escalations; 15–20% travel.
2w
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Team Leader - Security Engineering
St. Louis or Tempe
HybridFull Time
5+ YOE3+ MgmtBachelor’s degree or equivalent experience, 5+ years in information systems or technology, including 3+ years in leadership; enterprise platforms, security technologies, escalations, and vendor collaboration.
Email Security, Network Security, Cloud Security, Agile, Quality Assurance (QA)
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Team Leader - Network Security Engineering
Saint Louis or Tempe
HybridFull Time
5+ YOE3+ MgmtBachelor's degree or equivalent experience, 5+ years in information network security or technology, and 3+ years in leadership. Requires enterprise platform, network security, communication, and escalation management experience.
Segmentation, Firewall, IPS/IDS, NAC, Cloud, SaaS
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