13 escalation engineer jobs at 13 companies in Frederick, MD

3w
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FAB Engineer (Wet Process)
Manassas, Virginia, United States
OnsiteFull Time
Micron Technology
Micron TechnologyNASDAQ: MU: Designs and manufactures semiconductor memory and data storage solutions.
Bachelor's in engineering (Chemical, Electrical, Mechanical or related) preferred; experience with statistical analysis, FMEA/8D/SPC, failure analysis, process/equipment/material optimization, product quality escalation, and data collection/analysis.
FMEA, 8D, SPC, R2R, ECN, GCP, TPM, PDR
2mo
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Engineer IV - Critical Facilities (Data Center Operations)
Dulles or Ashburn
$109k-$147k/yr OnsiteFull Time
Verisign
VerisignNASDAQ: VRSN: Provides internet domain name registry and DNS infrastructure services.
7+ YOE7+ years data center operations; mechanical/electrical/fire life safety expertise; strong communication; lead technical work; on-call escalations; develop SOPs.
EPMS, BMS, UPS, STS, PDU, RPP, Chiller, DCS, Fire Life Safety Systems
1w
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Network Development Engineer, ADC Network Design, Engineering, and Solutions
Arlington or Seattle or Denver or Herndon
$136k-$184k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOEHands-on network engineering with major internet routing protocols, Linux/Unix, automation scripting (Python/Bash/Perl), bachelor's in a related field, ability to support off-hours escalation and obtain TS/SCI clearance.
Python, Bash, Shell, Perl, Linux, Unix, BGP, OSPF, IS-IS, MPLS, TCP, SLB
1mo
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Customer Engineer Manager III
Manassas, Virginia, United States
$88k-$121k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Manage and coach customer engineers, develop customer relationships, execute account and installation planning, handle escalations and RMAs, produce business reports, and drive financial results for the district.
5d
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Service Desk Engineer (Cleared) CBO
Washington, District of Columbia, United States
$125k-$165k/yr OnsiteFull Time, Part Time
Virtual Technologies Group
Virtual Technologies Group: Provides managed IT, cybersecurity, and cloud infrastructure solutions.
8+ YOE8+ years IT experience (6+ years engineering), U.S. Top Secret clearance, expertise with Microsoft 365 and Entra ID, ServiceNow proficiency, escalated endpoint troubleshooting, and workflow automation.
Microsoft 365, Entra ID, ServiceNow
3w
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Associate Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yr RemoteFull Time
OPEXUS
OPEXUS: Software for government process management and legal data discovery.
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
1mo
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AI Platform - Customer Service Engineer
Chantilly, Virginia, United States
$140k-$150k/yr OnsiteFull Time
Tyto Athene
Tyto Athene: Provides IT services and digital transformation for government agencies.
Requires IAM Level II (DOD 8570 IAT), active TS/SCI with Counterintelligence polygraph, strong communication, basic AI/ML and data analysis skills, and ability to troubleshoot and escalate technical issues.
1mo
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Manager, Managed Services Operations Engineering (McLean, US, 22102-5972)
McLean, Virginia, United States
OnsiteFull Time
SES
SESEuronext Paris: SESG: Provides global satellite-based video and data connectivity services.
10+ YOE10+ years in operations engineering or managed services; strong MEO operations, Satcom, Linux/Unix; ITIL incident/change management; cross-functional escalation experience; 24/7 operations.
Linux/Unix, VSAT, Satcom, NOC tooling, Monitoring, Automation, Microsoft Office
2w
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Director, Quality Assurance & External Custom
Arlington, Virginia, United States
HybridFull Time
AAMVA
AAMVA: Provides standards and systems for motor vehicle administration.
12+ YOE12+ years in software quality/test engineering with manager-of-managers experience; deep technical expertise in API/contract testing, test automation, CI/CD, microservices on cloud (Azure preferred); experience owning external technical support and incident/escalation management.
Azure, App Service Plans, AKS, API Management, Cosmos DB, Azure SQL, Synapse, Power BI, Selenium, Playwright, Cypress, Pact, REST, CI/CD
3d
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Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Kyndryl
KyndrylNYSE: KD: Manages and modernizes mission-critical IT infrastructure systems.
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
1mo
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Program Cost Analyst
Washington, District of Columbia, United States
$87k-$198k/yr HybridFull Time
Booz Allen Hamilton
Booz Allen HamiltonNYSE: BAH: Consulting and technology services for government and commercial clients
10+ YOE10+ years cost estimating/financial analysis experience; Bachelor’s in engineering/operations research/math/statistics/economics; experience with cost models, WBS, inflation/escalation, government acquisition, and Microsoft Office; Secret clearance required.
Microsoft Excel, Microsoft PowerPoint, Microsoft Power BI, Tableau, Crystal Ball, Python, R
3w
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Cloud Service Desk Representative
Washington, District of Columbia, United States
HybridFull Time
Nationwide IT Services
Nationwide IT Services: Provides IT and management consulting services to federal government agencies.
8+ YOETop Secret clearance; 8+ years IT/endpoint engineering or cybersecurity experience (6+ years enterprise engineering); hands-on device enrollment/provisioning/decommissioning, asset inventory, change-control, and escalated endpoint/identity support; experience with Intune, Autopilot, JAMF, Entra ID/AD, conditional access, and endpoint logging.
Microsoft Intune, Windows Autopilot, JAMF, Entra ID, Active Directory, YubiKey, CAC, Microsoft Sentinel
3w
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SAP NS2 Support Engineering Manager (Herndon, VA, US, 20171)
Herndon, Virginia, United States
$133k-$303k/yr HybridFull Time
SAP
SAPFrankfurt Stock Exchange: SAP: Sells enterprise resource planning and business management software solutions.
US citizen required. Experience managing support engineering teams for multi-tenant SaaS (Commerce Cloud preferred). Technical knowledge of Splunk, HANA Cloud, Event Mesh, SQL, SSO/SAML, TCP/IP, SFTP, HTML; strong stakeholder, escalation, and people management skills.
Splunk, http trace, SAP Cloud Connector, HANA Cloud, Event Mesh, HTML, SSO, SAML, TCP/IP, SFTP, SQL, Commerce Cloud, Concur, Digital Manufacturing Cloud