13 escalation engineer jobs at 13 companies in Frederick, MD
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FAB Engineer (Wet Process)
Manassas, Virginia, United States
OnsiteFull Time
Micron TechnologyNASDAQ: MU: Designs and manufactures semiconductor memory and data storage solutions.
Bachelor's in engineering (Chemical, Electrical, Mechanical or related) preferred; experience with statistical analysis, FMEA/8D/SPC, failure analysis, process/equipment/material optimization, product quality escalation, and data collection/analysis.
Engineer IV - Critical Facilities (Data Center Operations)
Dulles or Ashburn
$109k-$147k/yrOnsiteFull Time
VerisignNASDAQ: VRSN: Provides internet domain name registry and DNS infrastructure services.
7+ YOE7+ years data center operations; mechanical/electrical/fire life safety expertise; strong communication; lead technical work; on-call escalations; develop SOPs.
EPMS, BMS, UPS, STS, PDU, RPP, Chiller, DCS, Fire Life Safety Systems
Network Development Engineer, ADC Network Design, Engineering, and Solutions
Arlington or Seattle or Denver or Herndon
$136k-$184k/yrOnsiteFull Time
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
5+ YOEHands-on network engineering with major internet routing protocols, Linux/Unix, automation scripting (Python/Bash/Perl), bachelor's in a related field, ability to support off-hours escalation and obtain TS/SCI clearance.
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Manage and coach customer engineers, develop customer relationships, execute account and installation planning, handle escalations and RMAs, produce business reports, and drive financial results for the district.
8+ YOE8+ years IT experience (6+ years engineering), U.S. Top Secret clearance, expertise with Microsoft 365 and Entra ID, ServiceNow proficiency, escalated endpoint troubleshooting, and workflow automation.
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yrRemoteFull Time
OPEXUS: Software for government process management and legal data discovery.
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
Tyto Athene: Provides IT services and digital transformation for government agencies.
Requires IAM Level II (DOD 8570 IAT), active TS/SCI with Counterintelligence polygraph, strong communication, basic AI/ML and data analysis skills, and ability to troubleshoot and escalate technical issues.
AAMVA: Provides standards and systems for motor vehicle administration.
12+ YOE12+ years in software quality/test engineering with manager-of-managers experience; deep technical expertise in API/contract testing, test automation, CI/CD, microservices on cloud (Azure preferred); experience owning external technical support and incident/escalation management.
Azure, App Service Plans, AKS, API Management, Cosmos DB, Azure SQL, Synapse, Power BI, Selenium, Playwright, Cypress, Pact, REST, CI/CD
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yrOnsiteFull Time
KyndrylNYSE: KD: Manages and modernizes mission-critical IT infrastructure systems.
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Booz Allen HamiltonNYSE: BAH: Consulting and technology services for government and commercial clients
10+ YOE10+ years cost estimating/financial analysis experience; Bachelor’s in engineering/operations research/math/statistics/economics; experience with cost models, WBS, inflation/escalation, government acquisition, and Microsoft Office; Secret clearance required.
Microsoft Excel, Microsoft PowerPoint, Microsoft Power BI, Tableau, Crystal Ball, Python, R
SAP NS2 Support Engineering Manager (Herndon, VA, US, 20171)
Herndon, Virginia, United States
$133k-$303k/yrHybridFull Time
SAPFrankfurt Stock Exchange: SAP: Sells enterprise resource planning and business management software solutions.
US citizen required. Experience managing support engineering teams for multi-tenant SaaS (Commerce Cloud preferred). Technical knowledge of Splunk, HANA Cloud, Event Mesh, SQL, SSO/SAML, TCP/IP, SFTP, HTML; strong stakeholder, escalation, and people management skills.
Splunk, http trace, SAP Cloud Connector, HANA Cloud, Event Mesh, HTML, SSO, SAML, TCP/IP, SFTP, SQL, Commerce Cloud, Concur, Digital Manufacturing Cloud