6d
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Global Technical Escalation Engineer
Dublin or Minnesota or Arkansas or Connecticut or Delaware or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Massachusetts or Michigan or Mississippi or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Dakota or Oklahoma or Rhode Island or South Carolina or South Dakota or Utah or Vermont or Washington or West Virginia or Wisconsin or Wyoming or District of Columbia or Ohio or Alabama or Pennsylvania or New Jersey or Oregon or Virginia or Missouri or Florida or Maryland or Tennessee or North Carolina or Texas or California or Colorado or Arizona or Hawaii or Illinois or Alaska or New York
$40-$61/hr RemoteFull Time
5+ YOEBA/BS in engineering preferred, ~5+ years field support or escalation engineering experience, strong electronics/optics/software skills, database (InterBase, MySQL) and remote support experience, international travel ~10%, fluent English.
InterBase, MySQL
1mo
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LAS Engineer
Suwanee or Atlanta or Boston or Canada or United States or North America
$100k-$130k/yr FieldFull Time
5+ YOEExperience supporting mission-critical electrical power systems (UPS, battery systems, static transfer switches); advanced troubleshooting, commissioning and escalation coordination; valid driver\u000blicense and ability to travel (domestic and international); technical education or equivalent experience.
Microsoft Windows, Cloud-connected service platforms, Remote diagnostic tools, Remote connectivity platforms, Manufacturer software tools, Command-line tools, EMS/SCADA
3w
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Customer Reliability Engineer, Hypershield (remote)
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yr RemoteFull Time
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Cisco Nexus, NX-OS, Linux, Kubernetes, Helm, NetFlow/IPFIX, vSphere, NX-API, NETCONF/RESTCONF, gNMI, Ansible, Cisco Nexus Dashboard
3d
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Pagerduty Engineer
Atlanta, Georgia, United States
$90k-$120k/yr OnsiteFull Time
8+ YOE8+ years experience managing PagerDuty platform, configuring services/escalations, and integrating with ServiceNow and monitoring tools.
PagerDuty, ServiceNow, Dynatrace, SevOne, APM, webhooks
1mo
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SOC Engineer
New Jersey or New York or Washington or Hawaii or Alaska or Maryland or Connecticut or Rhode Island or Massachusetts or Nevada or Oregon or Arizona or Colorado or Wyoming or Texas or North Dakota or Minnesota or Missouri or Illinois or Wisconsin or Florida or Georgia or Michigan or Ohio or Virginia or Pennsylvania or Delaware or Vermont or New Hampshire or Maine or Utah or Idaho or Montana or New Mexico or South Dakota or Nebraska or Kansas or Oklahoma or Iowa or Arkansas or Louisiana or Mississippi or Alabama or Tennessee or Kentucky or Indiana or South Carolina or North Carolina or West Virginia or California or United States
$84k-$162k/yr RemoteFull Time
2+ YOEIdentify, investigate, escalate, and remediate security alerts in a 24x7 SOC; manage and configure SOC tools; perform scripting/automation; 2+ years SOC experience; BS in CS/IT or equivalent; security certifications preferred.
ExtraHop, Qradar, Splunk, ServiceNow, SIEM Solutions, TrustWave, Microsoft 365 Security Suite, Endpoint Detection & Response Solutions, Email Protection Solutions, Web Content Filtering (WSS), Secure Web Gateway Solutions
1mo
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Associate Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yr RemoteFull Time
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
3w
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
1mo
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
3d
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Sr Technical Account Manager
Omaha or Norcross
HybridFull Time
5+ YOE5+ years in technical account management or similar, experience with enterprise SaaS/cloud/payments, bachelor\u0019s in CS/Engineering/Info Systems or equivalent, strong communication and escalation management skills.
2w
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Demand Manager Project Execution
Marietta, Georgia, United States
OnsiteFull Time
5+ YOE5-7 years procurement or supply chain experience in technical/engineering settings, RFx and supplier performance management, strong analytical and negotiation skills, ability to manage escalations; international travel up to 5%.
4d
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CS Program Manager
Atlanta or Newport News
HybridFull Time
5+ YOE3+ Mgmt5+ years project management experience, 3+ years leading cross-functional teams, BS/BA in engineering, knowledge of warehouse & distribution, client relationship and escalation management; PMP/Scrum certifications desirable.