17 escalation engineer jobs at 16 companies in Harrison, NY
2mo
Save
Mark Applied
Hide
Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
2w
Save
Mark Applied
Hide
Network Svcs Escalation - Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
8+ YOE8+ years network support experience, CCIE or equivalent, hands-on with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate, VPNs, strong communication and project experience.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
3w
Save
Mark Applied
Hide
Senior Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
8+ YOEBachelor's or equivalent preferred, 8+ years network support and project experience, expert-level certifications (CCIE preferred), hands-on experience with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate; strong routing, switching, VPN, wireless, and troubleshooting skills.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
3w
Save
Mark Applied
Hide
Technical Escalations Engineer 2 (Logs) - US-East
Boston or New York City
$85k-$124k/yr HybridFull Time
Deep log troubleshooting experience (parsing, ingestion, pipelines), mentoring/supporting engineers, partnering with Engineering/Product, and strong customer-facing communication.
GROK, JSON, Zendesk, Jira, Confluence
3w
Save
Mark Applied
Hide
Detection & Response Security Engineer
New York, New York, United States
$188k-$282k/yr HybridFull Time
4+ YOE4+ years in security, SRE, or software engineering; offensive security and incident response experience; strong networks, OS, and crypto knowledge; experience finding privilege escalation and responding to incidents.
ClickHouse
8h
Save
Mark Applied
Hide
Axiom UAT Developer
New York, New York, United States
$130k-$140k/yr OnsiteFull Time
8+ YOEExperience with Axiom reporting and JIRA, test case/script development, report and data quality review, system functionality testing, and issue escalation.
Axiom Reporting, Axiom (Addenza), JIRA, MDRM
6d
Save
Mark Applied
Hide
Client Services Onsite Support Engineer
Roslyn, New York, United States
$65k-$80k/yr OnsiteFull Time
2+ YOE2+ years helpdesk or desktop support experience; strong customer service; troubleshooting hardware/software/networking; documentation and escalation; familiarity with workstations, peripherals, and business applications.
4w
Save
Mark Applied
Hide
Foundry Support Desk Engineer
Houston or New York City or San Francisco or Seattle
$80k-$100k/yr OnsiteFull Time
2+ YOE2+ years with Foundry or similar platforms, hands-on Spark and data-pipeline troubleshooting, experience with support triage/escalation, strong written and verbal communication, and documentation skills.
Foundry, Spark, Palantir
1mo
Save
Mark Applied
Hide
Technical Support Engineer, Tavily
Tel Aviv or Amsterdam or New York City or Austin or United States or Europe
$100k-$150k/yr HybridFull Time
2+ YOE2+ years technical B2B support; experience with APIs, Python, LangChain, LlamaIndex, vector DBs, n8n, logs/monitoring; strong troubleshooting, communication, and ability to escalate and work off‑hours.
APIs, Python, LangChain, LlamaIndex, vector DBs, n8n
4w
Save
Mark Applied
Hide
Sr Engineer, End-User Computing Engineering
New York, New York, United States
$150k-$200k/yr OnsiteFull Time
5+ YOE5+ years IT experience with Windows internals, enterprise application integration, Intune/Endpoint Manager, escalations, troubleshooting, scripting, and project leadership; bachelor’s degree required.
iManage Work, Litera Compare, Microsoft Office, Microsoft Intune, Endpoint Manager, Aternity, Splunk, PowerShell, VB, Azure AD
3w
Save
Mark Applied
Hide
Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
6d
Save
Mark Applied
Hide
Electrical Mechanical Technician
Danbury, Connecticut, United States
$39k-$68k/yr OnsiteFull Time
0+ YOE0-3+ years manufacturing experience; semiconductor/microassembly or wafer processing experience preferred; ability to follow standard work instructions, perform precise assembly and fabrication, escalate issues, and follow EHS/PPE protocols.
mask aligner, plasma cleaner, furnace, PECVD, electronic build record system, wire bonding
2w
Save
Mark Applied
Hide
Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
7h
Save
Mark Applied
Hide
Superintendent, Elevators & Escalators (Capital Projects)
Brooklyn, New York, United States
$152k/yr OnsiteFull Time
6+ YOE3+ MgmtBachelor's in engineering or equivalent and 6 years related experience (3 years supervisory). Knowledge of elevator/escalator systems, codes, project management, contractor oversight, RMS and EAM systems.
EAM, Microsoft Office 365, Remote monitoring system (RMS)
1w
Save
Mark Applied
Hide
Manager, Customer Support Engineering, Fauna
New York, New York, United States
$157k-$213k/yr OnsiteFull Time
10+ YOE5+ MgmtBachelor's in a technical field,10+ years in technical/customer support engineering,5+ years leading technical teams,experience with hardware+software+networking+cloud,managing executive escalations.
Linux, CRM
1w
Save
Mark Applied
Hide
Executive Director TPM
Jersey City, New Jersey, United States
$190k-$260k/yr OnsiteFull Time
7+ YOE7+ years technical program management experience in software engineering; proven stakeholder management, risk escalation, budgeting, and AI-aware program governance; strong analytical and communication skills.
Jira
1mo
Save
Mark Applied
Hide
Assistant Project Manager II
New York, New York, United States
$85k-$160k/yr OnsiteFull Time
1+ YOE1–3 years supporting technical/engineering projects; strong planning, communication, and time-management; proficiency with Microsoft Project, Smartsheet, and Microsoft Office; ability to read technical drawings and escalate risks.
Microsoft Project, Smartsheet, Microsoft Office
Explore Jobs