12 escalation engineer jobs at 11 companies in Kyle, TX

3w
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Product Support Engineer 4
Austin, Texas, United States
HybridFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
3+ YOEPhD+3yrs or MS/Eng+6yrs or BS+8yrs; diagnose, troubleshoot, repair and debug electro-mechanical and software systems; read schematics; perform root-cause analysis; provide remote and on-site escalation support; mentor field engineers; travel internationally.
Control Works, Tool Platform SW Package, IOC, SIOC, EIOC
2d
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Sr. Engineer II, Sensor - Sensor Performance Engineering (Hybrid)
Sunnyvale or Austin or Redmond
$160k-$250k/yr HybridFull Time
CrowdStrike
CrowdStrikeNASDAQ: CRWD: Provides cloud-native endpoint protection and cybersecurity services.
10+ YOE10+ years Windows kernel/kernel-mode or deep systems engineering; expert with WPA/xperf/ETW/WPP/ETL analysis; strong Windows kernel API knowledge; experience with large-scale performance investigations and customer escalations.
Windows Performance Analyzer (WPA), xperf, ETW, WPP, ETL, ETWReader, SQL Server, AnyConnect
3w
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Product Support Engineer 4 (Austin, TX, US, 78753)
Austin, Texas, United States
HybridFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Manufacturing equipment used to fabricate advanced semiconductor microchips.
3+ YOEAdvanced degree or equivalent experience (PhD+3 / MS+6 / BS+8), ability to read electrical/mechanical schematics, troubleshoot electro-mechanical and software systems, formulate root-cause analysis, provide remote and on-site escalation support, and work flexible/on-call shifts with domestic and international travel.
2w
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Technical Support Engineer, Tavily
Tel Aviv or Amsterdam or New York City or Austin or United States or Europe
$100k-$150k/yr HybridFull Time
Nebius
NebiusNasdaq: NBIS: Builds cloud infrastructure and software for artificial intelligence development.
2+ YOE2+ years technical B2B support; experience with APIs, Python, LangChain, LlamaIndex, vector DBs, n8n, logs/monitoring; strong troubleshooting, communication, and ability to escalate and work off‑hours.
APIs, Python, LangChain, LlamaIndex, vector DBs, n8n
1mo
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Premium Support Engineer - North America
Austin or United States or Canada or North America
OnsiteFull Time
Cato Networks
Cato Networks: Cloud-native platform converging enterprise networking and security services.
Senior leader with experience managing technical, customer-facing teams, escalation management, executive communication, analytics, and cross-functional collaboration; deep product familiarity preferred.
2d
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Senior Technical Program Manager - Software – Datacenter & Enterprise AI
Austin, Texas, United States
OnsiteFull Time
AMD
AMDNASDAQ: AMD: Designs and manufactures computer processors and graphics technology.
Own end-to-end software release execution for datacenter and enterprise AI programs, drive cross-functional delivery, manage risks and escalations; Bachelors/Masters preferred.
SDKs
3mo
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DDP Technical Product Support (TPS) III
Santa Clara or Austin
$111k-$152k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Provide technical support, escalations, installations, alpha/beta site support, ECO review, and system performance reporting; 50% travel; strong troubleshooting, documentation, and customer-facing skills.
5d
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Escalations Manager, Global Response Operations
Austin, Texas, United States
$122k-$180k/yr OnsiteFull Time
Meta
MetaNASDAQ: META: Develops social networking platforms and virtual reality technologies.
5+ YOE5+ years in escalations, trust & safety, crisis response, investigations or related operational field; daily proficiency with AI tools and prompt engineering; strong judgment, written communication, and cross-functional collaboration.
AI tools, LLM
1d
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Capacity Delivery Program Lead
Austin or New York City or San Francisco or Seattle
$186k-$220k/yr OnsiteFull Time
Fluidstack
Fluidstack: Provides high-performance cloud GPU infrastructure for AI development.
Proven delivery of large capital or infrastructure programs across engineering, procurement, and construction; strong program scheduling, risk management, and escalation skills; experience with multi-site portfolios.
P6
5d
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Product Management Director
Austin, Texas, United States
OnsiteFull Time
Renesas Electronics
Renesas ElectronicsTokyo Stock Exchange: 6723: Designs and manufactures semiconductors for automotive and industrial systems.
10+ YOE10+ years in product development or quality engineering, bachelor’s in electrical engineering required (master’s preferred); expertise in NPI quality, semiconductor supply chain, statistical analysis, 8D/3x5 Why problem-solving, and supplier/customer escalation management.
1mo
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Technical Account Manager I, Google Cloud Consulting
Chicago or Austin
$114k-$164k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
5+ YOEBachelor's in CS/Engineering or equivalent; 5+ years in customer-facing roles driving technical implementations; experience with cloud operations, technical support, and escalation management; strong communication and problem-solving skills.
Google Cloud
1mo
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Installation Supervisor Training Specialist
United States or Allen or Cincinnati or Chicago or Las Vegas or Denver or Orlando or Charlotte or Dallas or Cleveland or San Antonio or Jacksonville or San Diego or Houston or Seattle or New York or Lisle or Austin or Tampa
$139k-$182k/yr RemoteFull Time
KONE
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
7+ YOE7+ years managing or developing operational leaders in elevator/escalator installation or modernization; bachelor’s in business/engineering/operations or 7 years equivalent; experience delivering training preferred; safety/regulatory knowledge; ability to analyze operational and financial data; willingness to travel up to 75%+.