12 escalation engineer jobs at 11 companies in Kyle, TX
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Product Support Engineer 4
Austin, Texas, United States
HybridFull Time
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
3+ YOEPhD+3yrs or MS/Eng+6yrs or BS+8yrs; diagnose, troubleshoot, repair and debug electro-mechanical and software systems; read schematics; perform root-cause analysis; provide remote and on-site escalation support; mentor field engineers; travel internationally.
Control Works, Tool Platform SW Package, IOC, SIOC, EIOC
Sr. Engineer II, Sensor - Sensor Performance Engineering (Hybrid)
Sunnyvale or Austin or Redmond
$160k-$250k/yrHybridFull Time
CrowdStrikeNASDAQ: CRWD: Provides cloud-native endpoint protection and cybersecurity services.
10+ YOE10+ years Windows kernel/kernel-mode or deep systems engineering; expert with WPA/xperf/ETW/WPP/ETL analysis; strong Windows kernel API knowledge; experience with large-scale performance investigations and customer escalations.
Product Support Engineer 4 (Austin, TX, US, 78753)
Austin, Texas, United States
HybridFull Time
Lam ResearchNASDAQ: LRCX: Manufacturing equipment used to fabricate advanced semiconductor microchips.
3+ YOEAdvanced degree or equivalent experience (PhD+3 / MS+6 / BS+8), ability to read electrical/mechanical schematics, troubleshoot electro-mechanical and software systems, formulate root-cause analysis, provide remote and on-site escalation support, and work flexible/on-call shifts with domestic and international travel.
Tel Aviv or Amsterdam or New York City or Austin or United States or Europe
$100k-$150k/yrHybridFull Time
NebiusNasdaq: NBIS: Builds cloud infrastructure and software for artificial intelligence development.
2+ YOE2+ years technical B2B support; experience with APIs, Python, LangChain, LlamaIndex, vector DBs, n8n, logs/monitoring; strong troubleshooting, communication, and ability to escalate and work off‑hours.
Senior Technical Program Manager - Software – Datacenter & Enterprise AI
Austin, Texas, United States
OnsiteFull Time
AMDNASDAQ: AMD: Designs and manufactures computer processors and graphics technology.
Own end-to-end software release execution for datacenter and enterprise AI programs, drive cross-functional delivery, manage risks and escalations; Bachelors/Masters preferred.
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Provide technical support, escalations, installations, alpha/beta site support, ECO review, and system performance reporting; 50% travel; strong troubleshooting, documentation, and customer-facing skills.
MetaNASDAQ: META: Develops social networking platforms and virtual reality technologies.
5+ YOE5+ years in escalations, trust & safety, crisis response, investigations or related operational field; daily proficiency with AI tools and prompt engineering; strong judgment, written communication, and cross-functional collaboration.
Austin or New York City or San Francisco or Seattle
$186k-$220k/yrOnsiteFull Time
Fluidstack: Provides high-performance cloud GPU infrastructure for AI development.
Proven delivery of large capital or infrastructure programs across engineering, procurement, and construction; strong program scheduling, risk management, and escalation skills; experience with multi-site portfolios.
Renesas ElectronicsTokyo Stock Exchange: 6723: Designs and manufactures semiconductors for automotive and industrial systems.
10+ YOE10+ years in product development or quality engineering, bachelor’s in electrical engineering required (master’s preferred); expertise in NPI quality, semiconductor supply chain, statistical analysis, 8D/3x5 Why problem-solving, and supplier/customer escalation management.
5+ YOEBachelor's in CS/Engineering or equivalent; 5+ years in customer-facing roles driving technical implementations; experience with cloud operations, technical support, and escalation management; strong communication and problem-solving skills.
United States or Allen or Cincinnati or Chicago or Las Vegas or Denver or Orlando or Charlotte or Dallas or Cleveland or San Antonio or Jacksonville or San Diego or Houston or Seattle or New York or Lisle or Austin or Tampa
$139k-$182k/yrRemoteFull Time
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
7+ YOE7+ years managing or developing operational leaders in elevator/escalator installation or modernization; bachelor’s in business/engineering/operations or 7 years equivalent; experience delivering training preferred; safety/regulatory knowledge; ability to analyze operational and financial data; willingness to travel up to 75%+.