23 escalation engineer jobs at 14 companies in Lavon, TX
2mo
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Escalation Engineer - Dallas
Coppell or Tel Aviv-Yafo
HybridFull Time
5+ YOE5+ years in technical escalation/support, networking fundamentals (TCP/IP, DNS, TLS/SSL), web debugging (HAR, net-export), log analysis with observability platforms, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, HAR, net-export, Coralogix, Sentry, New Relic, JavaScript, C#, Go, Python, PowerShell, Bash, TCP/IP, DNS, TLS/SSL, VPN, SSO, SAML, OAuth/OIDC, Azure AD, Okta
3w
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Network Svcs Escalation - Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
8+ YOE8+ years network support experience, CCIE or equivalent, hands-on with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate, VPNs, strong communication and project experience.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
1mo
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Senior Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
8+ YOEBachelor's or equivalent preferred, 8+ years network support and project experience, expert-level certifications (CCIE preferred), hands-on experience with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate; strong routing, switching, VPN, wireless, and troubleshooting skills.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
1w
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Senior Staff Engineer, Escalation Support Engineering
Richardson or Massachusetts or Pennsylvania or Minnesota or Texas or Arizona or Oregon or California
RemoteFull Time
10+ YOEExpertise with SONiC and FRR, deep networking protocol knowledge (BGP/OSPF/ISIS/VXLAN/EVPN etc.), switching and routing architecture, Linux proficiency, customer-facing escalation experience, technical writing; travel up to 10%.
SONiC, FRR, Linux, Python
3w
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Principal Global NPI Engineer
Richardson, Texas, United States
$125k-$205k/yr HybridFull Time
7+ YOE7+ years experience with optical networks, customer onboarding, escalations, lab certifications, and technical demonstrations; bachelor’s in relevant engineering/computer/telecom field required; automation and testing exposure preferred.
Python, SDN, NetConf, gNMI, OpenROADM, SNMP, NMS, CLI, TCP/IP, OTDR, OSA, BERT, optical power meter, Spirent, IXIA, Agilent, ROADM, EDFA, Raman, coherent transponder, Microsoft PowerPoint, Microsoft Excel
1d
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Product Support Engineer - Level 2
Dallas, Texas, United States
$73k-$140k/yr RemoteFull Time
Requires technical support experience, advanced troubleshooting, defect and escalation management, Linux administration, cloud and Kubernetes knowledge, and experience with Wind River technologies.
VxWorks, Wind River Linux, Kubernetes, Linux, Wind River Cloud Platform, Microsoft, Google, Amazon, Skillsoft
9h
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L4 Desktop Support Engineer
Mesquite, Texas, United States
$70k-$80k/yr OnsiteFull Time
7+ YOEBachelor's degree in computer science, 7–12 years of experience, desktop or end-user support experience, Microsoft Office proficiency, analytical and documentation skills, and experience resolving escalated technical issues.
Microsoft Word, Microsoft OneNote, Microsoft Excel, Microsoft Visio
1mo
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Senior Systems Engineer - L2/L2+ Support
Stamford or Irving
$86k-$118k/yr HybridFull Time
5+ YOEBachelor’s degree in computer science or related field and 5+ years of production support experience. Requires database scripting, JSON/XML, API integrations, escalated issue resolution, and strong communication.
Salesforce, Postgres, PL/SQL, JSON, XML, API, Co-Pilot, GenAI, Apttus CPQ/CLM, ServiceNow, JIRA
1mo
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
2d
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Princ Engr-Ntwk Operations
Southlake or Cary or Branchburg
$107k-$205k/yr HybridFull Time
6+ YOEBachelor's degree or 4+ years' experience; 6+ years relevant experience; Cisco, Juniper, and F5 troubleshooting; Python, Bash, C/C++, REST APIs; routing protocols, network virtualization, and 24/7 escalation rotation.
Cisco, Juniper, F5, Python, Bash, C/C++, REST APIs, MPLS, BGP, OSPF, IS-IS, SR, SDN/NFV, VCP
2w
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VHT Consultant II
Lenexa or Chantilly or Plano
$88k-$132k/yr FieldFull Time
3+ YOE3+ years elevator/escalator industry experience (or 7+ without degree), knowledge of ASME A17.1/A17.2/NFPA 70/IBC, ability to interpret drawings, strong communication, and proficiency with Word/Excel/Bluebeam/ClickUp/Procore.
Microsoft Word, Microsoft Excel, Bluebeam, ClickUp, Procore, Elevate
6d
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Technical Account Manager
Dallas, Texas, United States
HybridFull Time
5+ YOE5+ years in technical account management or support engineering; strong experience with APIs, integrations, incident escalation, cross-functional partnership, and communicating technical concepts to executives and engineers.
APIs, PIM
3w
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Entra ID & AD Architect
Austin or Richardson
$124k-$208k/yr OnsiteFull Time
15+ YOEDesign and operate hybrid identity (Entra ID/AD), mentor engineers, own architecture and escalations; requires 15+ years experience and bachelor in computer science.
Entra ID, Active Directory, Entra Connect, Cloud Sync, SSO, SAML, OIDC, App Proxy, B2B, B2C, Entra ID Governance, dynamic groups, Entra ID Protection, Defender for Identity, PowerShell, Microsoft Graph API
1mo
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Executive in Residence – Client Experience & Operations
Dallas, Texas, United States
HybridFull Time, Contract
10+ YOE10+ years in operations or client services with executive leadership experience; proven ability to lead large service organizations, drive cross-functional alignment, manage KPIs and escalations, and partner with product and engineering in a regulated financial services environment.
1mo
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Technical Support Engineering Manager - SmartPay
Allen or United States
RemoteFull Time
7+ YOE7+ years technical support experience, prior manager/team lead experience, hands-on with escalations, fintech/payments experience preferred; SQL and Excel proficiency preferred; bachelor's degree desirable.
SmartPay, Microsoft SQL Server, SQL Command Languages, Microsoft Excel
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