5 escalation engineer jobs at 4 companies in Mapleton, UT
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Technical Escalation Engineer (Third Shift)
Lehi, Utah, United States
OnsiteFull Time
Experience in NOC or network monitoring preferred; strong networking knowledge (TCP/IP, SNMP, DHCP, DNS); excellent written and verbal communication; ability to work 24/7 shift schedules and produce clear incident documentation.
VAST Data Platform, TCP/IP, SNMP, DHCP, DNS
1w
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US- Escalation Manager (Customer Support)
United States or Mississauga or Salt Lake City
$95k-$105k/yr RemoteFull Time
8+ YOE8+ years in customer support with escalation management in a SaaS environment; experience working cross-functionally with engineering, product, and customer success; executive-level communication and strong writing; bachelor’s degree preferred.
2w
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Service Desk Engineer
Salt Lake City, Utah, United States
OnsiteFull Time
Provide L2/L3 technical support for endpoints and cloud, escalate M365/Intune/Autopilot/Entra ID issues, create runbooks and SOPs, and develop automation (PowerShell) to reduce recurring incidents.
M365, Exchange, Teams, OneDrive, Intune, Autopilot, Entra ID, PowerShell
1mo
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
1mo
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Director, Presales Engineering
Texas or Florida or Pittsburgh or Colorado or Illinois or Draper or Sunnyvale or Massachusetts
OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
10+ YOE5+ Mgmt10+ years in presales/technical consulting, 5+ years leading technical teams; experience with escalations, AI workflows, governance, and cross-functional coordination.
Salesforce, Jira, Confluence, GitHub, Slack, Microsoft Teams, Google Workspace, Workday, CyberArk, SailPoint, vector databases, MCP servers, enterprise AI platforms