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2 escalation engineer jobs at 2 companies in Margate, FL

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IT Triage Engineer
Miami, Florida, United States
$45k/yr OnsiteFull Time
New Charter Technologies
New Charter Technologies: Provides managed IT and cybersecurity services for businesses.
1+ YOEAt least one year of customer service experience, basic IT knowledge, effective communication, teamwork, and ability to manage and escalate service requests within established service levels.
ConnectWise, Microsoft Teams
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Service Desk Supervisor
Miramar, Florida, United States
HybridFull Time
UDT
UDT: Provides managed IT services, cybersecurity, and cloud infrastructure solutions.
5+ YOE2+ Mgmt5+ years in NOC/Service Desk/Engineering, 2+ years leading teams, experience with ticketing systems and RMM, proficiency with Microsoft O365, Intune, SCCM, ITIL, strong communication, KPI reporting, and customer escalation management.
ConnectWise, MSPBots, RMM, Microsoft O365, Intune, SCCM, ITIL
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