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17 escalation engineer jobs at 15 companies in Massachusetts

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Global Technical Escalation Engineer
Dublin or Minnesota or Arkansas or Connecticut or Delaware or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Massachusetts or Michigan or Mississippi or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Dakota or Oklahoma or Rhode Island or South Carolina or South Dakota or Utah or Vermont or Washington or West Virginia or Wisconsin or Wyoming or District of Columbia or Ohio or Alabama or Pennsylvania or New Jersey or Oregon or Virginia or Missouri or Florida or Maryland or Tennessee or North Carolina or Texas or California or Colorado or Arizona or Hawaii or Illinois or Alaska or New York
$40-$61/hr RemoteFull Time
ZEISS
ZEISS: Produces high-precision optical systems and optoelectronic technologies.
5+ YOEBA/BS in engineering preferred, ~5+ years field support or escalation engineering experience, strong electronics/optics/software skills, database (InterBase, MySQL) and remote support experience, international travel ~10%, fluent English.
InterBase, MySQL
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1w
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Escalation Manager
Boston, Massachusetts, United States
$85k-$105k/yr HybridFull Time
Freshworks
FreshworksNASDAQ: FRSH: Provides cloud-based customer support and IT management software.
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling executive high-severity escalations, experience with enterprise accounts and partnering with Product/Engineering, strong executive communication, data-driven root-cause skills.
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1mo
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Sr Staff Software Escalation Engineer Software
Boston or Massachusetts or United States
RemoteFull Time
Palo Alto Networks
Palo Alto NetworksNASDAQ: PANW: Provides enterprise-grade network, cloud, and endpoint security software.
3+ YOEUS citizenship, Bachelor’s in Computer Science or related, 3+ years C# experience, scripting (Python/Bash/PowerShell), Windows/Linux administration, ability to diagnose complex SaaS issues; AWS GovCloud and security experience preferred.
pCloud, FedRAMP, AWS GovCloud, C#, Python, Bash, PowerShell, Windows, Linux, RDP, SSH
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4d
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Senior Staff Engineer, Escalation Support Engineering
Richardson or Massachusetts or Pennsylvania or Minnesota or Texas or Arizona or Oregon or California
RemoteFull Time
Celestica
CelesticaNYSE: CLS: Provides design, manufacturing, and supply chain solutions for electronics.
10+ YOEExpertise with SONiC and FRR, deep networking protocol knowledge (BGP/OSPF/ISIS/VXLAN/EVPN etc.), switching and routing architecture, Linux proficiency, customer-facing escalation experience, technical writing; travel up to 10%.
SONiC, FRR, Linux, Python
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1mo
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LAS Engineer
Suwanee or Atlanta or Boston or Canada or United States or North America
$100k-$130k/yr FieldFull Time
Socomec
Socomec: Manufacturer of low-voltage electrical equipment for power systems.
5+ YOEExperience supporting mission-critical electrical power systems (UPS, battery systems, static transfer switches); advanced troubleshooting, commissioning and escalation coordination; valid driver\u000blicense and ability to travel (domestic and international); technical education or equivalent experience.
Microsoft Windows, Cloud-connected service platforms, Remote diagnostic tools, Remote connectivity platforms, Manufacturer software tools, Command-line tools, EMS/SCADA
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3mo
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Global Product Support (GPS) Engineer IV (E4) – Sculpta Platform
Gloucester, Massachusetts, United States
$128k-$176k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
8+ YOEBachelor's degree in engineering, 8+ years product support/systems engineering experience, hands-on electro-mechanical expertise, strong data-driven problem solving, ability to lead high-severity escalations and work independently.
JMP, Microsoft Excel, VBA, Power Query, FRACAS, DFMEA
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4w
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Customer Reliability Engineer, Hypershield (remote)
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Cisco Nexus, NX-OS, Linux, Kubernetes, Helm, NetFlow/IPFIX, vSphere, NX-API, NETCONF/RESTCONF, gNMI, Ansible, Cisco Nexus Dashboard
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3w
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Technical Escalations Engineer 2 (Logs) - US-East
Boston or New York City
$85k-$124k/yr HybridFull Time
Datadog
DatadogNASDAQ: DDOG: Observability and security platform for cloud applications and infrastructure.
Deep log troubleshooting experience (parsing, ingestion, pipelines), mentoring/supporting engineers, partnering with Engineering/Product, and strong customer-facing communication.
GROK, JSON, Zendesk, Jira, Confluence
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4w
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Software Support Engineer (.Net/SQL)
Needham, Massachusetts, United States
$90k-$115k/yr HybridFull Time
Advisor360°
Advisor360°: Provides an integrated SaaS platform for wealth management firms.
5+ YOE5+ years in advanced technical support or escalation engineering; ability to read and debug code; experience with log analysis, databases and SQL; strong communication and customer-first mindset.
C#, Java, Python, NodeJS, .NET, Browser dev tools, ElasticSearch, Splunk, Wireshark, MSSQL, DB2, Oracle, MySQL, SQL, SDLC, agile
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2mo
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Support Engineer
India or California or Boston or Florida or Oregon or Seattle or Texas or Bengaluru
RemoteFull Time
AtScale
AtScale: Provides a universal semantic layer platform for data and AI.
Provide technical customer support, troubleshoot cloud data platforms, perform root-cause analysis, document escalations, and work East Coast (ET) hours.
Snowflake, Databricks, BigQuery, SQL
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4w
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Field Services Engineer
South Ashburnham, Massachusetts, United States
$62k-$75k/yr FieldFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
4+ YOEField service support in manufacturing, ITIL/SLA, incident/escallation management, IMAC, smart-hands, networks/servers, OT security, ServiceNow, asset/stock management, vendor and team leadership.
ServiceNow
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1mo
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Associate Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yr RemoteFull Time
OPEXUS
OPEXUS: Software for government process management and legal data discovery.
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
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2mo
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Product Support Engineer
Cambridge or United States
$127k-$228k/yr HybridFull Time
Akamai
AkamaiNASDAQ: AKAM: Provides content delivery, cybersecurity, and cloud computing services globally.
8+ YOE8+ years in technical support/escalation (L3/L4) for cloud solutions; bachelor's degree or equivalent experience; troubleshooting with Wireshark, browser dev tools, Fiddler; knowledge of HTTP/S, TLS/SSL, reverse proxy, DNS, SAML/Kerberos/NTLM/OIDC/OAuth2, TCP/IP, Linux; Python, virtualization, and container experience; eligibility for Secret cleara...
Wireshark, browser developer tools, Fiddler, Python, Linux, VMware, AWS, Azure, Linode, Kubernetes, Docker, Microsoft Server Technologies, HTTP/S, TLS/SSL, SAML, Kerberos, NTLM, OIDC, OAuth2
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3w
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Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Kyndryl
KyndrylNYSE: KD: Manages and modernizes mission-critical IT infrastructure systems.
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
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4w
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Senior Technical Program Manager, AISF
Cambridge, Massachusetts, United States
$140k-$173k/yr OnsiteFull Time
Lila Sciences
Lila Sciences: Develops an AI platform for autonomous scientific research and discovery.
5+ YOE5–7 years program/project management experience in research- or engineering-driven environments; strong stakeholder management, communication, and ability to run governance, roadmaps, and risk escalation.
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1mo
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
Advisor360°
Advisor360°: Provides an integrated SaaS platform for wealth management firms.
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
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4w
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Director, Presales Engineering
Texas or Florida or Pittsburgh or Colorado or Illinois or Draper or Sunnyvale or Massachusetts
OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
10+ YOE5+ Mgmt10+ years in presales/technical consulting, 5+ years leading technical teams; experience with escalations, AI workflows, governance, and cross-functional coordination.
Salesforce, Jira, Confluence, GitHub, Slack, Microsoft Teams, Google Workspace, Workday, CyberArk, SailPoint, vector databases, MCP servers, enterprise AI platforms
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