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5 escalation engineer jobs at 5 companies in Mooresville, NC

3mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Palo Alto Networks
Palo Alto NetworksNASDAQ: PANW: Global cybersecurity platform providing network, cloud, and AI-driven security solutions.
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
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3w
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Network Engineer III - Security Operations
Charlotte, North Carolina, United States
OnsiteFull Time
Charter Communications
Charter CommunicationsNASDAQ: CHTR: Leading broadband connectivity and cable operator.
5+ YOEBachelor's or equivalent,5+ years data network experience,active knowledge of OSI/TCP-IP/Optical Transport,ability to use Microsoft Office and Visio,CCNP preferred,ability to work in team and provide escalated support.
Microsoft Office, Visio
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5d
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Network Engineer
Radnor or Charlotte or Fort Wayne or Greensboro
$95k-$152k/yr HybridFull Time
Lincoln Financial Group
Lincoln Financial GroupNYSE: LNC: Public financial services providing annuities, life insurance, group protection, and retirement services to individuals and employers.
3+ YOEBachelor's degree or equivalent and 3–5+ years of IT system administration or infrastructure experience. Requires enterprise networking, automation, IaC, escalation, security, and project planning expertise.
Infrastructure as Code (IaC), Cisco, F5, Infoblox, Palo Alto, Arista, Cisco Catalyst Center, Palo Alto Panorama, SolarWinds, ThousandEyes, Nagios, New Relic, GitHub, Ansible, CI/CD, DNS
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2d
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Technical Support Engineer
Redmond or Las Colinas or Fargo or Charlotte
$86k-$170k/yr HybridFull Time
Microsoft
MicrosoftNASDAQ: MSFT: Multinational technology providing software, cloud, and AI solutions.
3+ YOEBachelor's degree in computer science, IT, or related field plus 3+ years' experience, or 5+ years' equivalent experience; complex escalation, troubleshooting, root cause analysis, and stakeholder communication skills required.
Microsoft Cloud, Partner Center
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1mo
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Senior Manager, End User Technology Engineering
Salisbury or Chicago or Quincy
$151k-$227k/yr HybridFull Time
Ahold Delhaize USA
Ahold Delhaize USAEuronext Amsterdam: AD: The U.S. service division for a global grocery retailer.
5+ YOEBachelor's degree or equivalent experience; 5+ years in technology; IT service management, ServiceNow, remote support, incident escalation, and ITIL experience; strong communication and delivery skills.
Windows, macOS, Microsoft Intune, Microsoft Defender, Endpoint Manager, SCCM, JAMF, SysTrack, Zscaler, Windows Hello for Business, Microsoft Authenticator, Citrix RemoteApps, VDI, Azure Virtual Desktop, ServiceNow, ITIL, Agile
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