10 escalation engineer jobs at 8 companies in Ohio

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Customer Reliability Engineer, Hypershield (remote)
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Cisco Nexus, NX-OS, Linux, Kubernetes, Helm, NetFlow/IPFIX, vSphere, NX-API, NETCONF/RESTCONF, gNMI, Ansible, Cisco Nexus Dashboard
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Senior Supplier Quality Engineer
Euclid, Ohio, United States
$111k-$139k/yr OnsiteFull Time
Lincoln Electric
Lincoln ElectricNASDAQ: LECO: Manufacture welding products and automated joining systems globally.
7+ YOEBachelor's in engineering,7+ years supplier/manufacturing quality experience, APQP/PPAP/PFMEA/SPC knowledge, strong escalation/launch judgment and cross-functional influence.
APQP, PPAP, PFMEA, SPC
1mo
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SOC Engineer
New Jersey or New York or Washington or Hawaii or Alaska or Maryland or Connecticut or Rhode Island or Massachusetts or Nevada or Oregon or Arizona or Colorado or Wyoming or Texas or North Dakota or Minnesota or Missouri or Illinois or Wisconsin or Florida or Georgia or Michigan or Ohio or Virginia or Pennsylvania or Delaware or Vermont or New Hampshire or Maine or Utah or Idaho or Montana or New Mexico or South Dakota or Nebraska or Kansas or Oklahoma or Iowa or Arkansas or Louisiana or Mississippi or Alabama or Tennessee or Kentucky or Indiana or South Carolina or North Carolina or West Virginia or California or United States
$84k-$162k/yr RemoteFull Time
Mercury Insurance
Mercury InsuranceNYSE: MCY: Provider of personal and commercial insurance coverage.
2+ YOEIdentify, investigate, escalate, and remediate security alerts in a 24x7 SOC; manage and configure SOC tools; perform scripting/automation; 2+ years SOC experience; BS in CS/IT or equivalent; security certifications preferred.
ExtraHop, Qradar, Splunk, ServiceNow, SIEM Solutions, TrustWave, Microsoft 365 Security Suite, Endpoint Detection & Response Solutions, Email Protection Solutions, Web Content Filtering (WSS), Secure Web Gateway Solutions
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Senior Network Engineer
Cincinnati, Ohio, United States
OnsiteFull Time
FEG Investment Advisors
FEG Investment Advisors: An independent advisory firm providing investment consulting, outsourced chief investment officer, and research services to institutional clients.
5+ YOE5+ years in IT infrastructure/networking, enterprise routing/switching/firewalls/VPN, Microsoft 365 and Azure connectivity experience, help desk/support operations experience, strong communication and incident escalation skills.
Microsoft 365, Microsoft Azure, Microsoft Office, Microsoft Excel, Microsoft PowerPoint, SharePoint
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Associate Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yr RemoteFull Time
OPEXUS
OPEXUS: Software for government process management and legal data discovery.
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
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Payroll Technical Support Engineer
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr HybridFull Time
HiBob
HiBob: Provides a cloud-based human resources management platform for businesses.
4+ YOE4+ years technical support experience with payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; troubleshooting, root-cause analysis, enterprise escalation experience; familiarity with APIs, webhooks, and SQL.
APIs, webhooks, SQL, Bob, HTML, CSS
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Payroll Technical Support Engineer
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr HybridFull Time
HiBob
HiBob: Cloud-based human resources management platform for mid-sized businesses.
4+ YOE4+ years technical support for payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; experience with APIs, integrations, webhooks; familiarity with SQL; root cause analysis and enterprise escalation experience.
APIs, webhooks, SQL, HTML/CSS, HRIS, Bob
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Customer Experience Engineer – Benefits Administration
New York City or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr RemoteFull Time
HiBob
HiBob: Cloud-based human resources management platform for mid-sized businesses.
4+ YOE4+ years supporting benefits administration or HRIS platforms, strong benefits domain knowledge, experience with integrations/APIs, SQL familiarity, escalation handling, and cross-team collaboration.
APIs, Webhooks, SQL, Zendesk, Salesforce, Jira, Asana, HTML, CSS
1mo
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Engineering Supervisor
Dublin, Ohio, United States
$85k-$100k/yr OnsiteFull Time
Catalyst Acoustics Group
Catalyst Acoustics Group: Designs and manufactures architectural and industrial noise control products.
Provide technical leadership to engineering teams; supervise and develop staff; support technical escalation, root cause analysis, and continuous improvement; 3+ years technical leadership preferred; bachelor's in engineering preferred; familiarity with vibration isolation and IsoSuite preferred.
IsoSuite
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Installation Supervisor Training Specialist
United States or Allen or Cincinnati or Chicago or Las Vegas or Denver or Orlando or Charlotte or Dallas or Cleveland or San Antonio or Jacksonville or San Diego or Houston or Seattle or New York or Lisle or Austin or Tampa
$139k-$182k/yr RemoteFull Time
KONE
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
7+ YOE7+ years managing or developing operational leaders in elevator/escalator installation or modernization; bachelor’s in business/engineering/operations or 7 years equivalent; experience delivering training preferred; safety/regulatory knowledge; ability to analyze operational and financial data; willingness to travel up to 75%+.