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5 escalation engineer jobs at 4 companies in Orem, UT

2mo
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Service Solutions Engineer
Lehi or Raleigh
$122k-$183k/yr OnsiteFull Time
Pure Storage
Pure StorageNYSE: PSTG: Provides all-flash enterprise data storage and management solutions.
6+ YOE6+ years in technical escalation or support roles; expertise with cloud and container platforms; experience troubleshooting large-scale enterprise software; strong scripting and diagnostic skills.
Docker, Kubernetes, OpenShift, AWS, Azure, GCE, iSCSI, NVMEoTCP, EBS, Azure Blob Storage, S3, Shell scripting, Everpure Cloud Block Store
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1w
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Implementation & Escalations Engineer
Farmington, Utah, United States
HybridFull Time
LoanPro
LoanPro: SaaS platform for loan management and credit servicing.
3+ YOEBachelor's degree,3+ years in technical support/solutions engineering,expertise with LMS,Workato,APIs,and integrations;escalation management,advanced troubleshooting,and mentoring experience.
LMS, Footprint, Taktile, Workato, APIs
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3d
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Service Desk Engineer
Salt Lake City, Utah, United States
OnsiteFull Time
Thatcher Company
Thatcher Company: Manufactures and distributes industrial and specialty chemical products.
Provide L2/L3 technical support for endpoints and cloud, escalate M365/Intune/Autopilot/Entra ID issues, create runbooks and SOPs, and develop automation (PowerShell) to reduce recurring incidents.
M365, Exchange, Teams, OneDrive, Intune, Autopilot, Entra ID, PowerShell
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2w
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
NICE
NICENASDAQ: NICE: Provides AI-powered software for customer engagement and financial compliance.
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
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2w
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Director, Presales Engineering
Texas or Florida or Pittsburgh or Colorado or Illinois or Draper or Sunnyvale or Massachusetts
OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
10+ YOE5+ Mgmt10+ years in presales/technical consulting, 5+ years leading technical teams; experience with escalations, AI workflows, governance, and cross-functional coordination.
Salesforce, Jira, Confluence, GitHub, Slack, Microsoft Teams, Google Workspace, Workday, CyberArk, SailPoint, vector databases, MCP servers, enterprise AI platforms
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