14 escalation engineer jobs at 11 companies in Orting, WA
3w
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Sr. Engineer II, Sensor - Sensor Performance Engineering (Hybrid)
Sunnyvale or Austin or Redmond
$160k-$250k/yr HybridFull Time
10+ YOE10+ years Windows kernel/kernel-mode or deep systems engineering; expert with WPA/xperf/ETW/WPP/ETL analysis; strong Windows kernel API knowledge; experience with large-scale performance investigations and customer escalations.
Windows Performance Analyzer (WPA), xperf, ETW, WPP, ETL, ETWReader, SQL Server, AnyConnect
1mo
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Network Development Engineer, ADC Network Design, Engineering, and Solutions
Arlington or Seattle or Denver or Herndon
$136k-$184k/yr OnsiteFull Time
5+ YOEHands-on network engineering with major internet routing protocols, Linux/Unix, automation scripting (Python/Bash/Perl), bachelor's in a related field, ability to support off-hours escalation and obtain TS/SCI clearance.
Python, Bash, Shell, Perl, Linux, Unix, BGP, OSPF, IS-IS, MPLS, TCP, SLB
1mo
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Network Development Engineer, InterDC services
Seattle, Washington, United States
$136k-$184k/yr OnsiteFull Time
4+ YOE4+ years routing and Linux/Unix experience, 3+ years in large-scale networking, network and OS support, ability to own escalations; automation and scripting experience preferred.
Python, Bash, Shell, Perl, HTTP(S), DNS, TCP/IP, Linux, Unix
1w
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Network Engineer – Cisco Enhanced Packet Core (EPC) Managed Services
Bellevue, Washington, United States
OnsiteContract
Experience with Cisco Enhanced Packet Core, network testing, deployment, upgrades, design consultation, change management, escalation support, and customer-facing technical workshops.
Cisco Enhanced Packet Core (EPC), Cisco TAC, HTTS, Production First Office Application (FOA)
4d
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Senior Infrastructure Engineer
Bothell, Washington, United States
OnsiteFull Time
Requires 5+ years in infrastructure, systems, or network engineering; Azure, VMware, Entra ID, Microsoft 365, networking, backup/DR, escalation, and infrastructure-as-code experience. U.S. person eligibility for ITAR access is required.
2mo
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Support Engineer
India or California or Boston or Florida or Oregon or Seattle or Texas or Bengaluru
RemoteFull Time
Provide technical customer support, troubleshoot cloud data platforms, perform root-cause analysis, document escalations, and work East Coast (ET) hours.
Snowflake, Databricks, BigQuery, SQL
2w
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Technical Support Engineer- Windows (200045001)
Redmond, Washington, United States
OnsiteFull Time
Provide technical support and troubleshooting for the Windows platform; resolve customer issues and escalate as needed.
1mo
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Foundry Support Desk Engineer
Houston or New York City or San Francisco or Seattle
$80k-$100k/yr OnsiteFull Time
2+ YOE2+ years with Foundry or similar platforms, hands-on Spark and data-pipeline troubleshooting, experience with support triage/escalation, strong written and verbal communication, and documentation skills.
Foundry, Spark, Palantir
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IT Support Engineer I
Seattle, Washington, United States
$25-$41/hr OnsiteFull Time
1+ YOE1+ years Windows Server and IT client/server experience, 2+ years troubleshooting, PC repair, networking, and corporate OS support; high school diploma required; ability to mentor and support escalations.
Windows Server, AD, DFS, Print Services, SCCM, DNS, DHCP, SSL, OSI Model, TCP/IP, Windows, Mac, Linux
3d
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Senior Technical Support Engineer
Kirkland, Washington, United States
$161k-$220k/yr RemoteFull Time
6+ YOEBachelor's degree in a computing field and 6 years of progressive experience required, including 3 years each in Kubernetes, cloud infrastructure, technical support, escalations, CRM, JIRA, and software lifecycle management.
Kubernetes, Linux, Docker, Bash, Python, OpenShift, PKS, Rancher, Google GKE, AWS EKS, VMware, AWS, Microsoft Azure, Google Cloud, Salesforce, ServiceNow, JIRA
1mo
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
1w
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Senior Director of Engineering, GCE Core Virtualization
Seattle or Kirkland or Sunnyvale
$364k-$505k/yr OnsiteFull Time
15+ YOEBachelor's degree or equivalent, 15+ years software engineering leadership, experience with cloud platforms and large-scale infrastructure, strong customer escalation and security experience.
Google Cloud Platform
1mo
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Cloud Technical Account Manager, ES - NAMER - US-ISV
Seattle or Mountain View or San Francisco
$154k-$239k/yr OnsiteFull Time
5+ YOE5+ years technical engineering and distributed applications experience; customer-facing enterprise support background; ability to advise on AWS services and escalate to engineers; travel ~10%.
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT
1w
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Manager, Technical Support
Seattle, Washington, United States
$90k-$160k/yr RemoteFull Time
3+ YOE3+ Mgmt3+ years managing IT/support teams, BS in CS/Engineering, experience with enterprise SaaS, escalations, incident and KPI management, mentoring leaders, and applying AI best practices.