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17 escalation engineer jobs at 13 companies in Pennsylvania

2w
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Global Technical Escalation Engineer
Dublin or Minnesota or Arkansas or Connecticut or Delaware or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Massachusetts or Michigan or Mississippi or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Dakota or Oklahoma or Rhode Island or South Carolina or South Dakota or Utah or Vermont or Washington or West Virginia or Wisconsin or Wyoming or District of Columbia or Ohio or Alabama or Pennsylvania or New Jersey or Oregon or Virginia or Missouri or Florida or Maryland or Tennessee or North Carolina or Texas or California or Colorado or Arizona or Hawaii or Illinois or Alaska or New York
$40-$61/hr RemoteFull Time
ZEISS
ZEISS: Produces high-precision optical systems and optoelectronic technologies.
5+ YOEBA/BS in engineering preferred, ~5+ years field support or escalation engineering experience, strong electronics/optics/software skills, database (InterBase, MySQL) and remote support experience, international travel ~10%, fluent English.
InterBase, MySQL
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1w
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Senior Staff Engineer, Escalation Support Engineering
Richardson or Massachusetts or Pennsylvania or Minnesota or Texas or Arizona or Oregon or California
RemoteFull Time
Celestica
CelesticaNYSE: CLS: Provides design, manufacturing, and supply chain solutions for electronics.
10+ YOEExpertise with SONiC and FRR, deep networking protocol knowledge (BGP/OSPF/ISIS/VXLAN/EVPN etc.), switching and routing architecture, Linux proficiency, customer-facing escalation experience, technical writing; travel up to 10%.
SONiC, FRR, Linux, Python
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3mo
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Engineer II/III/Principal
Allentown, Pennsylvania, United States
OnsiteFull Time
PPL
PPLNYSE: PPL: Provides electricity and natural gas to millions of customers.
ABET-accredited engineering degree required; experience range from 0–10+ years depending on level with escalating responsibility; ability to plan, design, and support transmission and distribution projects.
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1mo
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Customer Reliability Engineer, Hypershield (remote)
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Cisco Nexus, NX-OS, Linux, Kubernetes, Helm, NetFlow/IPFIX, vSphere, NX-API, NETCONF/RESTCONF, gNMI, Ansible, Cisco Nexus Dashboard
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4d
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Senior UC Engineer
Philadelphia, Pennsylvania, United States
RemoteFull Time
Miratech
Miratech: Provides digital engineering and IT consulting for global enterprises
10+ YOE10+ years in Unified Communications engineering or support; Webex administration, Calling, Contact Center, SIP Trunking, Splunk, CDR, incident management, and vendor escalation experience.
Cisco Webex Control Hub, Cisco Webex Calling, Cisco Webex Contact Center, IPC Connexus, SIP Trunking, Red Sky, Microsoft Teams Meetings, Splunk, Call Detail Records (CDR), Copilot
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1w
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Senior System Engineer
Royersford, Pennsylvania, United States
OnsiteFull Time
Iron Mountain
Iron MountainNYSE: IRM: Provides secure storage and information management services globally.
5+ YOEOn-site IT engineer to support imaging center operations, manage hardware/software, handle escalations and on-call support, onboard customers, and improve processes; US citizen eligible for Public Trust required.
Microsoft Windows 10, Microsoft Windows 11, Microsoft Windows Server 2016, SQL Database, Active Directory, Kofax, PowerShell
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3w
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Service Desk Engineer
Blue Bell, Pennsylvania, United States
$55k-$70k/yr OnsiteFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
8+ YOEExperience with ServiceDesk E2, ITIL, Windows, Mac, networking; ticket logging, first-level troubleshooting, SLA adherence, escalation and documentation.
ServiceDesk E2, Windows, MAC, Networking
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1mo
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Associate Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yr RemoteFull Time
OPEXUS
OPEXUS: Software for government process management and legal data discovery.
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
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1w
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Depot Quality Assurance Engineer - Blue Bell, Pennsylvania
Blue Bell, Pennsylvania, United States
$55k-$60k/yr OnsiteFull Time
Slipstream IT
Slipstream IT: Provides IT managed services and consulting for life sciences organizations.
High school diploma, previous quality analysis experience, attention to detail, Good Documentation Practice, process documentation, issue escalation, and strong technical writing skills.
ServiceNow
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2d
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Red Team Operator
Chicago or Minnesota or Massachusetts or Maryland or Wisconsin or Washington or White Plains or Reston or Texas or South Carolina or Georgia or Florida or Pennsylvania or North Carolina or Delaware or Connecticut or Crum Lynne or California or Missouri or Boca Raton
$113k-$188k/yr RemoteFull Time
TransUnion
TransUnionNYSE: TRU: Provides global credit reporting and risk management information solutions.
5+ YOERequires 5+ years in penetration testing and red teaming, expertise in privilege escalation, lateral movement, phishing, social engineering, reporting, and Python, Bash, or Git development.
Python, Bash, Git, OSCP, OSCE, GPEN, GWAPT, CISSP, HSA, FSA, AD&D, ESPP
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18h
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Customer Success Manager
Santa Clara or Harrisburg
$81k-$149k/yr HybridFull Time
Amphenol
AmphenolNYSE: APH: Designs and manufactures electrical connectors and interconnect systems.
10+ YOEBachelor's degree in engineering or a related technical discipline and 10+ years in customer-facing technical roles, with escalation leadership, QBRs, CRM tools, and global travel experience.
Single Pane of Glass, CRM, Salesforce, Jira, Smartsheet, Microsoft Office
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3d
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Customer Success Manager
Santa Clara or Yocumtown or Harrisburg or Nashua
HybridFull Time
Amphenol
AmphenolNYSE: APH: Manufactures electronic and fiber optic connectors and interconnect systems.
10+ YOEBachelor's in engineering or related technical field and 10+ years in customer-facing technical roles; escalation leadership, RCA, QBRs, CRM tools, and domestic/international travel required.
Single Pane of Glass, Salesforce, Jira, Smartsheet, Microsoft Office
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2d
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Technical Solutions Analyst III
Pennsylvania, United States
$87k-$113k/yr RemoteFull Time
Vertex
VertexNASDAQ: VERX: Automates global indirect tax calculation and compliance for enterprises.
6+ YOE6+ years in technical support, application troubleshooting, or systems engineering; strong SQL, relational databases, APIs, Oracle, SAP, Linux/Unix, networking, and customer escalation experience.
SQL, REST, SOAP, Java, Linux, Oracle, SAP, XML, Unix, Shell, FTP, SAP NetWeaver, ABAP, VM, NAS, TWS, ECG
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1mo
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
Advisor360°
Advisor360°: Provides an integrated SaaS platform for wealth management firms.
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
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2d
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Red Team Operator
Chicago or Massachusetts or Maryland or Wisconsin or Washington or White Plains or Reston or Texas or Georgia or South Carolina or Florida or North Carolina or Delaware or Connecticut or Crum Lynne or Colorado or California or Missouri or Boca Raton
$113k-$188k/yr RemoteFull Time
TransUnion
TransUnionNYSE: TRU: Provides global credit reporting and risk management information solutions.
5+ YOERequires 5+ years conducting penetration tests and red team operations, expertise in privilege escalation, lateral movement, phishing, social engineering, reporting, and Python, Bash, or Git development.
Python, Bash, Git, OSCP, OSCE, GPEN, GWAPT, CISSP, HSA, FSA, 401(k), Employee Stock Purchase Plan (ESPP)
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3d
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Customer Success Manager
Santa Clara or Yocumtown
HybridFull Time
Amphenol
AmphenolNYSE: APH: Designs and manufactures electrical connectors and interconnect systems.
10+ YOEBachelor's in engineering or related technical field and 10+ years in customer-facing technical roles. Requires escalation leadership, root cause analysis, QBRs, CRM tools, and domestic and international travel.
Single Pane of Glass, Salesforce, Jira, Smartsheet, Microsoft Office
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1mo
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Director, Presales Engineering
Texas or Florida or Pittsburgh or Colorado or Illinois or Draper or Sunnyvale or Massachusetts
OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
10+ YOE5+ Mgmt10+ years in presales/technical consulting, 5+ years leading technical teams; experience with escalations, AI workflows, governance, and cross-functional coordination.
Salesforce, Jira, Confluence, GitHub, Slack, Microsoft Teams, Google Workspace, Workday, CyberArk, SailPoint, vector databases, MCP servers, enterprise AI platforms
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