10 escalation engineer jobs at 10 companies in Sanborn, NY
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Principal Software Escalation Engineer
Toronto, Ontario, Canada
$146k-$200k/yr OnsiteFull Time
5+ YOE5+ years Python experience, debugging skills, AWS/cloud familiarity, monitoring tools experience, bachelor’s degree or equivalent, strong customer-facing troubleshooting and communication skills.
Python, Datadog, Prometheus, Grafana, AWS
3w
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US- Escalation Manager (Customer Support)
United States or Mississauga or Salt Lake City
$95k-$105k/yr RemoteFull Time
8+ YOE8+ years in customer support with escalation management in a SaaS environment; experience working cross-functionally with engineering, product, and customer success; executive-level communication and strong writing; bachelor’s degree preferred.
3w
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Founding Customer Engineer
Toronto, Ontario, Canada
$200k-$235k/yr OnsiteFull Time
Senior post-sales engineer with enterprise implementation experience, data engineering knowledge (APIs, pipelines, replication), strong communication, and escalation ownership for Fortune 500 accounts.
Node.js, TypeScript, Lambda, DynamoDB, S3, SQS, EventBridge, Step Functions, Next.js, React, Vercel, Tailwind, shadcn, SST, AWS CDK, GitHub Actions, PostHog
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Senior Product Quality Engineer
Burlington, Ontario, Canada
$102k-$110k/yr OnsiteFull Time
10+ YOEBachelor's in Electrical/Electronic Engineering, 10+ years in semiconductor/optical transceiver manufacturing, strong ISO9001 and quality tools knowledge, customer escalation and statistical analysis experience.
JMP, Minitab, Python
1w
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Senior UC Engineer
Toronto or United States
RemoteFull Time
10+ YOE10+ years in Unified Communications engineering/support; Cisco Webex, SIP Trunking, Splunk, CDR, incident management, vendor escalation, Microsoft Teams, and UC monitoring experience required.
Cisco Webex Control Hub, Cisco Webex Calling, Cisco Webex Contact Center, IPC Connexus, SIP Trunking, Red Sky, Microsoft Teams Meetings, Splunk, Call Detail Records (CDR), Copilot
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Data Platform Operations Engineer (261363)
Toronto, Ontario, Canada
OnsiteFull Time
2+ YOE2+ years in IT operations/production support; foundational Azure cloud knowledge; alert/dashboard monitoring; incident triage and escalation; basic scripting (Python, Bash, PowerShell); familiarity with Databricks/Spark/SQL warehouses; strong communication.
Azure Monitor/Log Analytics, Azure, Databricks, Spark, SQL warehouses, Python, Bash, PowerShell, ITIL
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Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
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Director, Customer Engineering
Toronto, Ontario, Canada
HybridFull Time
8+ YOE8+ Mgmt8+ years leadership and hands-on customer engineering experience delivering complex cloud/SaaS/PaaS solutions in the Canadian enterprise market; strong escalation, contract, and cross-functional collaboration skills.
OpenCode, Windsurf
2mo
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Systems Operation Analyst
Etobicoke or Canada
$90k-$105k/yr OnsiteFull Time
5+ YOE5+ years engineering experience across networking, cloud (Azure/AWS/GCP), virtualization/HCI, Microsoft 365/Intune, Tier 3 escalation, and automation using PowerShell, Bash, or Python.
Azure, AWS, GCP, Microsoft Intune, Microsoft 365, PowerShell, Bash, Python, Hyper-Converged Infrastructure (HCI)
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Forms Manager
Toronto, Ontario, Canada
$75k-$80k/yr RemoteFull Time
2+ YOELead and improve forms processes, manage and develop direct reports, maintain databases, enforce coding/compliance/security standards, handle escalations, and apply software engineering and project management best practices (2+ years technical experience).
Adobe Acrobat