21 escalation engineer jobs at 20 companies in Secaucus, NJ
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
1mo
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Senior Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
8+ YOEBachelor's or equivalent preferred, 8+ years network support and project experience, expert-level certifications (CCIE preferred), hands-on experience with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate; strong routing, switching, VPN, wireless, and troubleshooting skills.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
2d
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Support Engineer
New York City, New York, United States
$120k-$160k/yr OnsiteFull Time
Build internal support tools, investigate technical escalations, write SQL, improve AI support, and handle privacy and account-security cases. Experience with trust and safety or privacy is required.
Python, Django, PostgreSQL, Intercom, SQL
1mo
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Technical Escalations Engineer 2 (Logs) - US-East
Boston or New York City
$85k-$124k/yr HybridFull Time
Deep log troubleshooting experience (parsing, ingestion, pipelines), mentoring/supporting engineers, partnering with Engineering/Product, and strong customer-facing communication.
GROK, JSON, Zendesk, Jira, Confluence
2w
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Senior UC Engineer
New York, New York, United States
RemoteFull Time
10+ YOE10+ years in unified communications engineering or support; experience with Webex, SIP trunking, telecom providers, Splunk, CDRs, incident management, and vendor escalation. Cisco certification preferred.
Cisco Webex Control Hub, Cisco Webex Calling, Cisco Webex Contact Center, IPC Connexus, SIP Trunking, Red Sky, Microsoft Teams Meetings, Splunk, Call Detail Records (CDR), Copilot
2w
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Technical Support Engineer
Santa Ana or Plano or Boca Raton or Jersey City or United States
$41-$67/hr OnsiteFull Time
5+ YOERequires 5+ years in technical support engineering, SRE, or Tier 3 escalation; identity provider, networking, SQL, scripting, and ticketing-system experience; U.S. work authorization.
Descope, Okta, Datadog, Splunk, SQL, NetSuite, Navision, Zendesk, Jira, ServiceNow
1w
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Senior Infrastructure Operations Engineer
New York City, New York, United States
$120k-$165k/yr OnsiteFull Time
7+ YOEBachelor's degree in computer science or related field, or equivalent experience; 7+ years of infrastructure engineering, including 3+ years in senior or escalation capacity. Requires Azure, SQL Server, VMware, Windows Server, and cloud infrastructure expertise.
Azure, Entra ID, AAD Connect, SSO, Conditional Access, MFA, Microsoft SQL Server, VMware, VMware SRM, vSphere, vCenter, Site Recovery Manager, Pure Storage, HPE 3PAR, Dell OpenManage, SolarWinds, Active Directory, PowerShell, Office 365, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, 1Password, Barracuda, Atlassian Jira, LanSweeper, OpenManage Enterprise, Intune, Varonis, Veeam, HyperV, Microsoft Visio
3w
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Axiom UAT Developer
New York, New York, United States
$130k-$140k/yr OnsiteFull Time
8+ YOEExperience with Axiom reporting and JIRA, test case/script development, report and data quality review, system functionality testing, and issue escalation.
Axiom Reporting, Axiom (Addenza), JIRA, MDRM
1mo
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Client Services Onsite Support Engineer
Roslyn, New York, United States
$65k-$80k/yr OnsiteFull Time
2+ YOE2+ years helpdesk or desktop support experience; strong customer service; troubleshooting hardware/software/networking; documentation and escalation; familiarity with workstations, peripherals, and business applications.
1mo
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Technical Support Engineer, Tavily
Tel Aviv or Amsterdam or New York City or Austin or United States or Europe
$100k-$150k/yr HybridFull Time
2+ YOE2+ years technical B2B support; experience with APIs, Python, LangChain, LlamaIndex, vector DBs, n8n, logs/monitoring; strong troubleshooting, communication, and ability to escalate and work off‑hours.
APIs, Python, LangChain, LlamaIndex, vector DBs, n8n
1mo
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
1mo
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Senior Manager, Technical Support Engineering - Cloud
Livingston or New York or Sunnyvale or San Francisco or Bellevue
$198k-$264k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years leading infrastructure or data center support, Linux administration, hardware diagnostics, GPU infrastructure familiarity, incident/escalation management, ticket systems experience, and metrics-driven ops.
Linux, Jira, Zendesk, NVIDIA A100/H100s
1mo
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Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
1mo
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Manager, Customer Support Engineering, Fauna
New York, New York, United States
$157k-$213k/yr OnsiteFull Time
10+ YOE5+ MgmtBachelor's in a technical field,10+ years in technical/customer support engineering,5+ years leading technical teams,experience with hardware+software+networking+cloud,managing executive escalations.
Linux, CRM
3d
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Director, Customer Program Management
Austin or New York City
$152k-$266k/yr OnsiteFull Time
15+ YOEBachelor's degree in a technical discipline, 15+ years in semiconductors, and 10+ years in program management, customer engineering, operations, product engineering, NPI, or customer-facing leadership; complex program and escalation experience required.
2w
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Red Team Operator
Chicago or Massachusetts or Maryland or Wisconsin or Washington or White Plains or Reston or Texas or Georgia or South Carolina or Florida or North Carolina or Delaware or Connecticut or Crum Lynne or Colorado or California or Missouri or Boca Raton
$113k-$188k/yr RemoteFull Time
5+ YOERequires 5+ years conducting penetration tests and red team operations, expertise in privilege escalation, lateral movement, phishing, social engineering, reporting, and Python, Bash, or Git development.
Python, Bash, Git, OSCP, OSCE, GPEN, GWAPT, CISSP, HSA, FSA, 401(k), Employee Stock Purchase Plan (ESPP)
1mo
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Executive Director TPM
Jersey City, New Jersey, United States
$190k-$260k/yr OnsiteFull Time
7+ YOE7+ years technical program management experience in software engineering; proven stakeholder management, risk escalation, budgeting, and AI-aware program governance; strong analytical and communication skills.
Jira
1mo
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Assistant Project Manager II
New York, New York, United States
$85k-$160k/yr OnsiteFull Time
1+ YOE1–3 years supporting technical/engineering projects; strong planning, communication, and time-management; proficiency with Microsoft Project, Smartsheet, and Microsoft Office; ability to read technical drawings and escalate risks.
Microsoft Project, Smartsheet, Microsoft Office
2d
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Manager, Technical Services Engineering (Support)
Mexico City or New York City or Toronto or Austin or Palo Alto or Vancouver or Sydney or Gurgaon or Tel Aviv or Dublin or Buenos Aires
HybridFull Time
5+ YOE5+ MgmtRequires 5+ years running a technical support team or organization, people management, customer escalations, troubleshooting, cross-functional collaboration, and strong communication. Database, SaaS, Tableau, and AI support experience are desirable.
Tableau, AWS, Google Cloud, Microsoft Azure
3w
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Senior Elevator & Escalator Inspector
New York City, New York, United States
$125k-$165k/yr HybridFull Time
10+ YOEBachelor's degree in engineering, construction management, or related field, or 5 additional years' experience; 10 years' construction inspection and 5 years' testing and commissioning experience; QEI required.
Facility Grid, Procore, Unifier, Microsoft Office, Microsoft Excel, Microsoft Word
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