13 escalation engineer jobs at 12 companies in Virginia
1w
Save
Mark Applied
Hide
Global Technical Escalation Engineer
Dublin or Minnesota or Arkansas or Connecticut or Delaware or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Massachusetts or Michigan or Mississippi or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Dakota or Oklahoma or Rhode Island or South Carolina or South Dakota or Utah or Vermont or Washington or West Virginia or Wisconsin or Wyoming or District of Columbia or Ohio or Alabama or Pennsylvania or New Jersey or Oregon or Virginia or Missouri or Florida or Maryland or Tennessee or North Carolina or Texas or California or Colorado or Arizona or Hawaii or Illinois or Alaska or New York
$40-$61/hr RemoteFull Time
5+ YOEBA/BS in engineering preferred, ~5+ years field support or escalation engineering experience, strong electronics/optics/software skills, database (InterBase, MySQL) and remote support experience, international travel ~10%, fluent English.
InterBase, MySQL
1mo
Save
Mark Applied
Hide
FAB Engineer (Wet Process)
Manassas, Virginia, United States
OnsiteFull Time
Bachelor's in engineering (Chemical, Electrical, Mechanical or related) preferred; experience with statistical analysis, FMEA/8D/SPC, failure analysis, process/equipment/material optimization, product quality escalation, and data collection/analysis.
FMEA, 8D, SPC, R2R, ECN, GCP, TPM, PDR
1w
Save
Mark Applied
Hide
Senior Site Reliability Engineer
Reston or Austin
$81k-$187k/yr OnsiteFull Time
3+ YOEProvide SRE escalation, automate tasks, manage complex change requests, mentor SREs, and support large-scale production reliability.
Linux, Unix, Docker, Kubernetes, Terraform, Bash, Perl, Python, Ruby, JavaScript, Java, Chef, Puppet
1mo
Save
Mark Applied
Hide
Network Development Engineer, ADC Network Design, Engineering, and Solutions
Arlington or Seattle or Denver or Herndon
$136k-$184k/yr OnsiteFull Time
5+ YOEHands-on network engineering with major internet routing protocols, Linux/Unix, automation scripting (Python/Bash/Perl), bachelor's in a related field, ability to support off-hours escalation and obtain TS/SCI clearance.
Python, Bash, Shell, Perl, Linux, Unix, BGP, OSPF, IS-IS, MPLS, TCP, SLB
3w
Save
Mark Applied
Hide
Customer Reliability Engineer, Hypershield (remote)
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yr RemoteFull Time
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Cisco Nexus, NX-OS, Linux, Kubernetes, Helm, NetFlow/IPFIX, vSphere, NX-API, NETCONF/RESTCONF, gNMI, Ansible, Cisco Nexus Dashboard
1mo
Save
Mark Applied
Hide
Associate Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yr RemoteFull Time
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
3d
Save
Mark Applied
Hide
Power Platform Developer
McLean or Washington
$113k-$188k/yr OnsiteFull Time
5+ YOEMust obtain/maintain Public Trust, US citizenship required, 5+ years experience, hands-on Power Apps/Power Automate/SharePoint experience, Power BI and Microsoft Teams familiarity, client-facing and escalation support skills.
Power Apps, Power BI, SharePoint, Power Automate, Microsoft Teams, Microsoft 365 G5, AI Builder, Copilot Studio, Azure AI, Azure, API
1mo
Save
Mark Applied
Hide
Director, Quality Assurance & External Custom
Arlington, Virginia, United States
HybridFull Time
12+ YOE12+ years in software quality/test engineering with manager-of-managers experience; deep technical expertise in API/contract testing, test automation, CI/CD, microservices on cloud (Azure preferred); experience owning external technical support and incident/escalation management.
Azure, App Service Plans, AKS, API Management, Cosmos DB, Azure SQL, Synapse, Power BI, Selenium, Playwright, Cypress, Pact, REST, CI/CD
1w
Save
Mark Applied
Hide
VHT Consultant II
Lenexa or Chantilly or Plano
$88k-$132k/yr FieldFull Time
3+ YOE3+ years elevator/escalator industry experience (or 7+ without degree), knowledge of ASME A17.1/A17.2/NFPA 70/IBC, ability to interpret drawings, strong communication, and proficiency with Word/Excel/Bluebeam/ClickUp/Procore.
Microsoft Word, Microsoft Excel, Bluebeam, ClickUp, Procore, Elevate
1mo
Save
Mark Applied
Hide
Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
6d
Save
Mark Applied
Hide
CS Program Manager
Atlanta or Newport News
HybridFull Time
5+ YOE3+ Mgmt5+ years project management experience, 3+ years leading cross-functional teams, BS/BA in engineering, knowledge of warehouse & distribution, client relationship and escalation management; PMP/Scrum certifications desirable.
1mo
Save
Mark Applied
Hide
SAP NS2 Support Engineering Manager (Herndon, VA, US, 20171)
Herndon, Virginia, United States
$133k-$303k/yr HybridFull Time
US citizen required. Experience managing support engineering teams for multi-tenant SaaS (Commerce Cloud preferred). Technical knowledge of Splunk, HANA Cloud, Event Mesh, SQL, SSO/SAML, TCP/IP, SFTP, HTML; strong stakeholder, escalation, and people management skills.
Splunk, http trace, SAP Cloud Connector, HANA Cloud, Event Mesh, HTML, SSO, SAML, TCP/IP, SFTP, SQL, Commerce Cloud, Concur, Digital Manufacturing Cloud
1w
Save
Mark Applied
Hide
Customer Support Engineering Manager, Amazon Leo Government
Arlington, Virginia, United States
$143k-$193k/yr OnsiteFull Time
3+ YOEU.S. citizen required. 3+ years satellite communications ground systems experience, experience managing IT/customer support environments, management track record; AWS, escalation and program management experience preferred.
AWS