20 escalation engineer jobs at 13 companies in Wills Point, TX
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Escalation Engineer - Toronto
Richmond Hill or Tel Aviv or Dallas
HybridFull Time
5+ YOE5+ years in technical support/escalation, networking fundamentals (TCP/IP, DNS, TLS/SSL, proxy, VPN), web debugging (Chromium traces, HAR), log/observability analysis, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, Browser developer tools, HAR, net-export, HTTP/HTTPS, Coralogix, Sentry, New Relic, TCP/IP, DNS, TLS/SSL, VPN, Windows, macOS, SSO, SAML, OAuth/OIDC, Azure AD, Okta, JavaScript, C#, Go, Python, Microsoft PowerShell, Bash
1mo
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Senior Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
8+ YOEBachelor's or equivalent preferred, 8+ years network support and project experience, expert-level certifications (CCIE preferred), hands-on experience with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate; strong routing, switching, VPN, wireless, and troubleshooting skills.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
3w
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Senior Staff Engineer, Escalation Support Engineering
Richardson or Massachusetts or Pennsylvania or Minnesota or Texas or Arizona or Oregon or California
RemoteFull Time
10+ YOEExpertise with SONiC and FRR, deep networking protocol knowledge (BGP/OSPF/ISIS/VXLAN/EVPN etc.), switching and routing architecture, Linux proficiency, customer-facing escalation experience, technical writing; travel up to 10%.
SONiC, FRR, Linux, Python
1w
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Technical Support Engineer
Santa Ana or Plano or Boca Raton or Jersey City or United States
$41-$67/hr OnsiteFull Time
5+ YOERequires 5+ years in technical support engineering, SRE, or Tier 3 escalation; identity provider, networking, SQL, scripting, and ticketing-system experience; U.S. work authorization.
Descope, Okta, Datadog, Splunk, SQL, NetSuite, Navision, Zendesk, Jira, ServiceNow
1mo
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Principal Global NPI Engineer
Richardson, Texas, United States
$125k-$205k/yr HybridFull Time
7+ YOE7+ years experience with optical networks, customer onboarding, escalations, lab certifications, and technical demonstrations; bachelor’s in relevant engineering/computer/telecom field required; automation and testing exposure preferred.
Python, SDN, NetConf, gNMI, OpenROADM, SNMP, NMS, CLI, TCP/IP, OTDR, OSA, BERT, optical power meter, Spirent, IXIA, Agilent, ROADM, EDFA, Raman, coherent transponder, Microsoft PowerPoint, Microsoft Excel
1w
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Developer Analyst II
Richardson, Texas, United States
$56k-$96k/yr OnsiteFull Time
4+ YOEBachelor's degree or equivalent experience, 4–5 years in technical support or product operations, advanced SQL, REST API diagnostics, root cause analysis, communication, and escalation management.
SQL, REST APIs, Salesforce, Microsoft Excel, Power BI
1w
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Product Support Engineer
Dallas, Texas, United States
$63k-$114k/yr RemoteFull Time
Requires product or customer support experience, technical troubleshooting, case lifecycle and escalation knowledge, customer communication, diagnostic skills, and familiarity with Wind River, VxWorks, Linux, networking, virtualization, cloud-native systems, and Kubernetes.
Wind River, VxWorks, Wind River Linux, Linux, Kubernetes, Microsoft, Google, Amazon
1w
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Product Support Engineer - Level 2
Dallas, Texas, United States
$73k-$140k/yr RemoteFull Time
Requires technical support experience, advanced troubleshooting, defect and escalation management, Linux administration, cloud and Kubernetes knowledge, and experience with Wind River technologies.
VxWorks, Wind River Linux, Kubernetes, Linux, Wind River Cloud Platform, Microsoft, Google, Amazon, Skillsoft
1w
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L4 Desktop Support Engineer
Mesquite, Texas, United States
$70k-$80k/yr OnsiteFull Time
7+ YOEBachelor's degree in computer science, 7–12 years of experience, desktop or end-user support experience, Microsoft Office proficiency, analytical and documentation skills, and experience resolving escalated technical issues.
Microsoft Word, Microsoft OneNote, Microsoft Excel, Microsoft Visio
3d
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Technical Support Engineer II
Dallas, Texas, United States
$42k-$76k/yr OnsiteFull Time
2+ YOERequires 2–4 years of relevant experience, an associate degree or equivalent, technical support and escalation experience, Salesforce, Microsoft Office, Jira, API, cloud technologies, SQL, and strong communication skills.
Microsoft Office, Salesforce, Bomgar, Jira, API, SQL
1mo
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
2w
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Technical Account Manager
Dallas, Texas, United States
HybridFull Time
5+ YOE5+ years in technical account management or support engineering; strong experience with APIs, integrations, incident escalation, cross-functional partnership, and communicating technical concepts to executives and engineers.
APIs, PIM
1mo
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Entra ID & AD Architect
Austin or Richardson
$124k-$208k/yr OnsiteFull Time
15+ YOEDesign and operate hybrid identity (Entra ID/AD), mentor engineers, own architecture and escalations; requires 15+ years experience and bachelor in computer science.
Entra ID, Active Directory, Entra Connect, Cloud Sync, SSO, SAML, OIDC, App Proxy, B2B, B2C, Entra ID Governance, dynamic groups, Entra ID Protection, Defender for Identity, PowerShell, Microsoft Graph API
2mo
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Technical Support Engineering Manager - SmartPay
Allen or United States
RemoteFull Time
7+ YOE7+ years technical support experience, prior manager/team lead experience, hands-on with escalations, fintech/payments experience preferred; SQL and Excel proficiency preferred; bachelor's degree desirable.
SmartPay, Microsoft SQL Server, SQL Command Languages, Microsoft Excel
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