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9 escalation manager jobs at 8 companies in Center Point, AL

2mo
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Call Center Manager
Birmingham, Alabama, United States
$65k-$80k/yr OnsiteFull Time
Brook Valley Thrift Stores
Brook Valley Thrift Stores: Operates thrift stores and recycles used clothing.
3+ YOE3+ years call center or customer service management with supervisory responsibility; experience with AI-driven contact center platforms; escalation management; strong communication and analytical skills; Bachelor's degree preferred.
RingCentral, Five9, Genesys, NICE CXone, CRM
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1w
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Branch Manager (Cullman, AL)
Cullman, Alabama, United States
OnsiteFull Time
Wallace Finance
Wallace Finance: Private consumer lender providing personal installment loans to individuals through retail finance brands and locations.
Manages branch employees and operations, trains staff, drives account growth, maintains customer relationships, prepares reports, handles escalated issues, and ensures compliance with audits and delinquency procedures.
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2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
PNC Financial Services Group
PNC Financial Services GroupNYSE: PNC: Diversified financial services providing banking and investment solutions.
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
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1w
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Retail Assistant Store Manager-TUTWILER FARMS
Trussville, Alabama, United States
$19-$23/hr OnsiteFull Time
Bath & Body Works
Bath & Body WorksNYSE: BBWI: Specialty retailer of home fragrances and personal care products.
Proven sales, customer experience, and operational results; prior management experience preferred, ideally in retail. Requires communication, coaching, de-escalation, flexibility, and high school diploma, GED, or relevant work experience.
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1w
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Legal Contract Manager
Birmingham, Alabama, United States
$84k-$115k/yr OnsiteFull Time
Regions Financial Corporation
Regions Financial CorporationNYSE: RF: Full-service financial institution offering banking, investment, and insurance services.
5+ YOEBachelor’s degree and 5 years of related experience, or high school diploma/GED and 9 years. Requires vendor contract negotiation, contractual risk assessment, escalation, analysis, and communication skills.
Ariba, Archer, Onit, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
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3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
PNC Wealth Management
PNC Wealth Management: U.S. private wealth-management subsidiary providing brokerage, investment advisory, financial-planning, and insurance services to individuals and families.
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
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3w
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MAS Nurse
Birmingham, Alabama, United States
FieldFull Time
Aletheia House
Aletheia House: Alabama nonprofit providing low-cost substance-abuse treatment, HIV prevention, employment services, healthcare, housing, youth, and veteran services.
Alabama RN license and Alabama Nurse Delegation Program certification required. Requires independent work, crisis intervention, de-escalation, communication, organization, confidentiality, and personal transportation.
computer
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1mo
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Supervisor Patient Scheduling
Birmingham, Alabama, United States
OnsiteFull Time
Children's of Alabama
Children's of Alabama: Specialized pediatric medical care and hospital services.
1+ YOEHigh school diploma, 1+ year registrar or scheduler experience in healthcare, strong customer service, de-escalation, multi-tasking, EPIC Cadence/Prelude experience a plus.
EPIC Cadence, EPIC Prelude, EHR
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2mo
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Patient Pay Supervisor
Birmingham, Alabama, United States
OnsiteFull Time
Undisclosed Home Infusion Provider
Undisclosed Home Infusion Provider: Undisclosed home infusion therapy provider employing nurses, pharmacy technicians, and patient care representatives.
Oversee patient payment operations, ensure policy compliance, approve hardship/payment plans/refunds, coach staff, handle escalations, maintain documentation and reporting to support patient account resolution.
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