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United StatesRemote · Hybrid · Onsite · Field · All Environments
United StatesRemote · Hybrid · Onsite · Field · All Environments
United StatesRemote · Hybrid · Onsite · Field · All Environments
United StatesRemote · Hybrid · Onsite · Field · All Environments
3,036 escalation manager jobs at 1,338 companies in United States
1mo
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Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
1mo
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
1mo
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Escalation Manager
Tempe, Arizona, United States
$159k-$196k/yr HybridFull Time
Experience in high-pressure operational environments, real-time critical thinking and de-escalation, strong verbal/written communication, leadership in incident response, and willingness to work rotating shifts including nights/weekends.
1mo
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Sr. Product Escalation Manager
Sunnyvale, California, United States
$157k-$180k/yr OnsiteFull Time
7+ YOE7+ years in technical support/escalation/incident or TAM roles; experience managing enterprise customer escalations, RCA programs, cross-functional coordination, and executive communication.
Jira, Salesforce, ServiceNow, PagerDuty, Zendesk
2mo
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Staff, Escalation Manager
United States
RemoteFull Time
5+ YOERequires 5+ years in client-facing technical support, industry tools experience, KPI excellence, coaching, training, project management, process improvement, communication, and de-escalation skills.
Tableau, Microsoft Excel, Jira, Zendesk, Artificial Intelligence (AI)
2w
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Staff, Escalation Manager
United States
RemoteFull Time
5+ YOERequires 5+ years in client-facing technical support, industry tools for queries and reporting, exceptional KPI performance, coaching, training, project management, process improvement, communication, and de-escalation skills.
Tableau, Microsoft Excel, Jira, Zendesk
1mo
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Support Escalation Manager (200045257)
United States
OnsiteFull Time
Experience managing support escalations and leading customer-facing teams; specific qualifications not provided.
2w
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Escalation Manager
United States
$73k-$147k/yr RemoteFull Time
7+ YOERequires 7+ years supporting large enterprise customers, incident management, networking and security technology knowledge, strong communication and leadership skills, English proficiency, and on-call availability.
Microsoft Office 365, Google Suite, TCP/IP, HTTP/HTTPS, Cookies, SSL/TLS, Proxies, NG Firewalls, SSL/IPSec, VPN, DLP, SSO, JSON, XML, SOAP, REST, HTML5, Web Services, JavaScript, Linux, Windows, Mobile
1mo
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Manager, Escalation Management
Arizona, United States
$112k-$147k/yr RemoteFull Time
6+ YOE2+ Mgmt6+ years technical support/service management, 2+ years supervisory experience, escalation/incidents management, strong analytical, communication, and cross-functional collaboration skills; B.S./M.S. in CS or MIS preferred.
1mo
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Canada- Escalation Manager (Customer Support)
Mississauga or Salt Lake City or Canada
$100k-$110k/yr RemoteFull Time
8+ YOE8+ years in customer support escalation management in a SaaS environment; build escalation function; cross-functional collaboration; executive communication and strong writing skills; bachelor's degree preferred.
1mo
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Customer Escalation Manager
United States
RemoteFull Time
3+ YOE3+ years in escalation/technical support in SaaS, incident management tooling experience, able to execute database queries and log analysis, strong communication and data-driven problem solving.
incident.io, SafeSend, Outlook, Zendesk, Jira
2mo
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Client Escalation Manager
San Antonio, Texas, United States
RemoteFull Time
3+ YOE3+ years in client escalations or client-facing operations, experience with Medicaid/Medicare/commercial health plans, demonstrated people leadership, strong analytical and communication skills, and experience with CRM/ticketing/reporting tools (Zendesk preferred).
Zendesk
2mo
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Incident and Escalation Manager
San Francisco, California, United States
$180k-$250k/yr HybridFull Time
8+ YOE8+ years in incident/escalation/technical support or TPM at scale; experience building incident programs, running incident commander rotations, customer RCA, and working with incident tooling; strong written and verbal communication.
PagerDuty, incident.io, Opsgenie, Slack
4w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
4w
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Supervisor, Escalation
Texas, United States
RemoteFull Time
3+ YOE3+ Mgmt3+ years healthcare contact center experience with escalations/grievances, 3+ years leadership, knowledge of claims/enrollment/billing, HIPAA/CMS/TDI compliance, strong communication and analytic skills, Bachelor's preferred.
Athena, EHR, CRM
1mo
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Sr. Escalation Manager, GFP, Global Fleet & Products
Bellevue, Washington, United States
$116k-$160k/yr OnsiteFull Time
5+ YOE5+ years program/project management, experience using data and metrics, ownership of program strategy and delivery, ability to influence leadership and communicate effectively; process-improvement and workforce-development experience preferred.
general AI tools
3w
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Accounts Receivable Escalation Specialist
Framingham, Massachusetts, United States
$55k-$75k/yr OnsiteFull Time
1+ YOEBachelor's degree or equivalent experience, 1+ year in accounts receivable, order-to-cash, or escalation management, and knowledge of AR processes and ERP systems.
Oracle, ERMS, Microsoft Outlook, Sunrise
6d
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IT Support Escalation
Orlando, Florida, United States
$48k-$55k/yr OnsiteFull Time
2+ YOERequires 2–3 years of managed service provider experience, professional IT certifications preferred, technical diagnosis, communication, multitasking, and support of networks, servers, cloud, and security systems.
Windows Server, Exchange, SQL, Microsoft SharePoint, VMware, Citrix, WAN, LAN, VPN, Terminal Services, ConnectWise, LabTech, SonicWall
2mo
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Escalation Engineer (Ref#IM0426)
Chicago, Illinois, United States
HybridFull Time
Bachelor's degree in CS or related; experience/coursework in advanced troubleshooting, debugging, deployment, incident management; backend C#, .NET Core/MVC, Python; frontend React, JavaScript; SQL Server/T-SQL/JSON; Azure/AWS; Docker/Kubernetes; API design (RESTful, Webhooks).
C#, .NET Core/MVC, Python, React, JavaScript, SQL Server, T-SQL, JSON, Azure, AWS, Docker, Kubernetes, RESTful, Webhooks
1w
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Operations Escalation Specialist
Dayton or Miamisburg
$54k-$90k/yr OnsiteFull Time
Experience with billing, payments, disputes, or collections; customer communication; stakeholder management; case or ticketing systems; analytical prioritization; and process improvement across multiple business tools.
NPSO, Aging debts balances lists, Dispute Management Tool (DMT)
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