3mo
Save
Mark Applied
Hide
Escalation Manager
United States
RemoteFull Time
3+ YOE3+ years in healthcare integrations or enterprise platform support; SQL for triage; proven ability to manage multi-threaded escalations; strong communication and organization.
SQL
1w
Save
Mark Applied
Hide
Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
2mo
Save
Mark Applied
Hide
Escalation Manager III- Eng
Lowell, Massachusetts, United States
$72k-$103k/yr HybridFull Time
Experience handling high-severity customer escalations, working with engineering and customer experience teams, strong verbal/written communication, analytical and project management skills; preferred knowledge of HR/payroll systems, JIRA, Salesforce, and Power BI.
JIRA, Salesforce, Microsoft Office, Microsoft Power BI
1mo
Save
Mark Applied
Hide
Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
HybridFull Time
5+ YOE1+ MgmtManage escalation queue, coach live escalations, document cases, ensure risk standards and documentation; leadership experience in call center or banking operations.
1w
Save
Mark Applied
Hide
Support Escalation Manager
Irving or Charlotte or Fargo
$98k-$188k/yr RemoteFull Time
5+ YOE5+ years escalation management and advanced technical experience with Microsoft technologies; degree or equivalent experience; ability to collaborate across engineering/operations, manage complex incidents, and drive process improvements.
Microsoft 365, Azure, DevCenter, Azure Fundamentals, M365 Fundamentals
1w
Save
Mark Applied
Hide
Escalation Manager - EST hours
Atlanta or United States
$101k-$198k/yr RemoteFull Time
3+ YOE3+ years managing technical customer escalations, incident response, stakeholder communication, RCA skills, cloud and distributed systems familiarity, strong written/verbal communication and leadership without authority.
PagerDuty, Linux, AWS, Azure, GCP, MongoDB Atlas
1w
Save
Mark Applied
Hide
TikTok Shop - Escalation Program Manager
Seattle, Washington, United States
$89k-$160k/yr OnsiteFull Time
3+ YOE3+ years customer service experience; experience creating/handling escalations, stakeholder management, process and tooling optimization, and using AI/automation to improve operations.
2mo
Save
Mark Applied
Hide
Escalation Manager, Junior
United States
RemoteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
0+ YOEBachelor’s degree in IT/CS/Business or related field; 0–3 years IT support/incident management; ITIL knowledge; strong communication; US citizenship with ability to obtain SECRET clearance.
ITSM tools
1mo
Save
Mark Applied
Hide
Client Escalation Manager
San Antonio, Texas, United States
RemoteFull Time
3+ YOE3+ years in client escalations or client-facing operations, experience with Medicaid/Medicare/commercial health plans, demonstrated people leadership, strong analytical and communication skills, and experience with CRM/ticketing/reporting tools (Zendesk preferred).
Zendesk
1mo
Save
Mark Applied
Hide
Incident and Escalation Manager
San Francisco, California, United States
$180k-$250k/yr HybridFull Time
8+ YOE8+ years in incident/escalation/technical support or TPM at scale; experience building incident programs, running incident commander rotations, customer RCA, and working with incident tooling; strong written and verbal communication.
PagerDuty, incident.io, Opsgenie, Slack
1mo
Save
Mark Applied
Hide
Global Planning Operations Escalation Manager
Fremont, California, United States
$137k-$287k/yr HybridFull Time
10+ YOELead high-severity incident and escalation management, perform structured root-cause analysis (8D, Five Whys, Fishbone, PS&DM), provide executive reporting, and collaborate cross-functionally. Requires 10+ years experience and degree or equivalent experience.
8D, PS&DM, Five Whys, Fishbone
3w
Save
Mark Applied
Hide
Support Escalation Manager (200040414)
United States
OnsiteFull Time
Not specified in the posting.
1mo
Save
Mark Applied
Hide
Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
1mo
Save
Mark Applied
Hide
Escalation Technician
United States
$80k-$90k/yr RemoteFull Time
3+ YOE3+ years Windows Server administration and MSP experience; strong networking (TCP/IP, VPN, DNS, DHCP, VLANs), Office 365, Remote Desktop Services, ConnectWise Manage; excellent troubleshooting and communication skills.
TCP/IP, VPN, DNS, DHCP, VLANs, Microsoft Office 365, Windows Server 2008/2012/2016, Remote Desktop Services, ConnectWise Manage, ConnectWise Automate, ConnectWise Control, Auvik, ESET Security Management Console, Cisco Meraki
2w
Save
Mark Applied
Hide
Claims Escalation Supervisor
Tennessee, United States
OnsiteFull Time
5+ YOE2+ MgmtLead claims escalation team, manage denials and collections, coach staff, implement process improvements; requires 5+ years healthcare revenue cycle experience and 2+ years supervisory experience; Bachelor's preferred.
3w
Save
Mark Applied
Hide
PFS Escalation Specialist
Skokie, Illinois, United States
$23-$35/hr OnsiteFull Time
Associates degree required (Bachelors preferred). Strong customer service, communication, analytical and math skills. Ability to reconcile accounts, resolve billing escalations, manage vendor relationships, and meet productivity/quality targets.
1mo
Save
Mark Applied
Hide
Manager, Customer Resolution & Escalation
Zionsville, Indiana, United States
HybridFull Time
5+ Mgmt5+ years contact center leadership in financial services, experience building teams and processes, data tracking and dashboard experience, strong communication and stakeholder management; bachelor’s degree preferred or equivalent experience.
3w
Save
Mark Applied
Hide
Escalation Specialist, Social Communications and Escalations, YouTube
Los Angeles or Playa Vista or San Bruno
$136k-$197k/yr OnsiteFull Time
7+ YOEBachelor's degree or equivalent, 7 years experience in escalation/crisis response or risk mitigation, strong incident management, copywriting, cross-functional influence, on-call and weekend availability, English fluency.
1mo
Save
Mark Applied
Hide
Customer Experience & Escalation Specialist
Houston, Texas, United States
OnsiteFull Time
1+ YOE1–2 years in customer service; de-escalation skills; strong communication; multi-tasking; experience with order management or CRM; PrintSmith a plus.
CRM systems, PrintSmith
1w
Save
Mark Applied
Hide
IVT Research Escalation Specialist
Melbourne, Florida, United States
OnsiteFull Time
1+ YOEHigh school diploma, 1+ year CRC/customer service experience, strong conflict resolution and communication skills, ability to manage escalated cases, type 30 WPM, use desktop computer.
Explore Jobs