12 escalation manager jobs at 11 companies in Clanton, AL
2mo
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Call Center Manager
Birmingham, Alabama, United States
$65k-$80k/yr OnsiteFull Time
3+ YOE3+ years call center or customer service management with supervisory responsibility; experience with AI-driven contact center platforms; escalation management; strong communication and analytical skills; Bachelor's degree preferred.
RingCentral, Five9, Genesys, NICE CXone, CRM
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
1d
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Front Office Manager | Hotel & Convention Center
Montgomery, Alabama, United States
OnsiteFull Time
Requires strong customer service experience, ability to de-escalate guest complaints, manage VIP arrivals, motivate teams, and drive brand audit compliance; Marriott FSPMS knowledge preferred.
Marriott FSPMS
5d
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Legal Contract Manager
Birmingham, Alabama, United States
$84k-$115k/yr OnsiteFull Time
5+ YOEBachelor’s degree and 5 years of related experience, or high school diploma/GED and 9 years. Requires vendor contract negotiation, contractual risk assessment, escalation, analysis, and communication skills.
Ariba, Archer, Onit, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
1mo
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Manager On Duty
Montgomery, Alabama, United States
$19/hr OnsiteFull Time
Oversee pool and front desk operations, ensure safety and service standards, coach staff, maintain pool systems, handle parent escalations; high school diploma/GED required; prior supervisory or swim instructor experience preferred.
3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
2mo
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Help Desk Lead
Montgomery, Alabama, United States
OnsiteFull Time
7+ YOE7+ years help desk management, active Secret clearance, experience with ITSM/ticketing, incident management, escalation coordination, operational reporting, and Agile sustainment integration.
ITSM, Agile
2mo
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Help Desk Lead
Montgomery, Alabama, United States
OnsiteFull Time
7+ YOE7+ MgmtRequires DoD Secret clearance, 7+ years help desk management, experience with enterprise operational systems, ITSM/ticketing, incident management, escalation coordination, operational reporting; ITIL Foundation and Security+ preferred.
FMxC2, IMDS, IMDS-MSM, FEM, PAMS
1w
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Technology Support Specialist I
Montgomery, Alabama, United States
$23-$35/hr OnsiteFull Time
Provides hardware and software support, manages help desk tickets, configures workstations, documents resolutions, escalates issues, and supports technology upgrades in a credit union environment.
CompTIA A+, MTA, MCSA, Help Desk
1mo
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Supervisor Patient Scheduling
Birmingham, Alabama, United States
OnsiteFull Time
1+ YOEHigh school diploma, 1+ year registrar or scheduler experience in healthcare, strong customer service, de-escalation, multi-tasking, EPIC Cadence/Prelude experience a plus.
EPIC Cadence, EPIC Prelude, EHR
2w
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MAS Nurse
Birmingham, Alabama, United States
FieldFull Time
Alabama RN license and Alabama Nurse Delegation Program certification required. Requires independent work, crisis intervention, de-escalation, communication, organization, confidentiality, and personal transportation.
computer
2mo
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Patient Pay Supervisor
Birmingham, Alabama, United States
OnsiteFull Time
Oversee patient payment operations, ensure policy compliance, approve hardship/payment plans/refunds, coach staff, handle escalations, maintain documentation and reporting to support patient account resolution.