13 escalation manager jobs at 12 companies in Cullman, AL
1mo
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Call Center Manager
Birmingham, Alabama, United States
$65k-$80k/yr OnsiteFull Time
3+ YOE3+ years call center or customer service management with supervisory responsibility; experience with AI-driven contact center platforms; escalation management; strong communication and analytical skills; Bachelor's degree preferred.
RingCentral, Five9, Genesys, NICE CXone, CRM
5d
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Branch Manager (Cullman, AL)
Cullman, Alabama, United States
OnsiteFull Time
Manages branch employees and operations, trains staff, drives account growth, maintains customer relationships, prepares reports, handles escalated issues, and ensures compliance with audits and delinquency procedures.
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
2d
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Retail Assistant Store Manager-TUTWILER FARMS
Trussville, Alabama, United States
$19-$23/hr OnsiteFull Time
Proven sales, customer experience, and operational results; prior management experience preferred, ideally in retail. Requires communication, coaching, de-escalation, flexibility, and high school diploma, GED, or relevant work experience.
3d
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Legal Contract Manager
Birmingham, Alabama, United States
$84k-$115k/yr OnsiteFull Time
5+ YOEBachelor’s degree and 5 years of related experience, or high school diploma/GED and 9 years. Requires vendor contract negotiation, contractual risk assessment, escalation, analysis, and communication skills.
Ariba, Archer, Onit, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
1d
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Implementation Consultant III, ENT Drive Thru/Menu Boards
United States or Huntsville
$73k-$149k/yr HybridFull Time
5+ YOERequires 5+ years in POS, technology, or SaaS; complex hardware/software implementations at scale; integrations, advanced networking, enterprise configurations, project management, and cross-team escalation leadership.
POS, SaaS, digital signage, digital menu boards, kiosks, AV, Hotel PMS
3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
1mo
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Intermediate Network Engineer/Telecom Specialist - PAE Fires IT Support (AL, Huntsville)
Huntsville, Alabama, United States
OnsiteFull Time
Implements and maintains mission network voice/data/video solutions, provides telecom infrastructure and configuration management, supports 24/7 availability, and delivers Tier 3 escalation for VoIP, WAN, and wireless issues.
2w
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Contract Analyst
Huntsville, Alabama, United States
OnsiteFull Time
2+ YOEReview and triage contracts, perform initial risk assessments, escalate legal issues, support contract lifecycle management, and maintain contract records; bachelor's degree and 2 years contract or legal operations experience required.
contract lifecycle management systems, vendor management platforms, document management systems, contract AI tools
4w
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Supervisor Patient Scheduling
Birmingham, Alabama, United States
OnsiteFull Time
1+ YOEHigh school diploma, 1+ year registrar or scheduler experience in healthcare, strong customer service, de-escalation, multi-tasking, EPIC Cadence/Prelude experience a plus.
EPIC Cadence, EPIC Prelude, EHR
2w
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MAS Nurse
Birmingham, Alabama, United States
FieldFull Time
Alabama RN license and Alabama Nurse Delegation Program certification required. Requires independent work, crisis intervention, de-escalation, communication, organization, confidentiality, and personal transportation.
computer
4d
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Lead Customer Service and Tech Support
Santa Rita or Chantilly or Huntsville or Lanham or United States
$65k-$85k/yr OnsiteFull Time
Requires active Secret clearance, CompTIA Security+, bachelor's degree or equivalent, 5+ years of IT experience, and 1–2 years supervising, leading, or handling Tier 3 escalations.
Learning Management System
2mo
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Patient Pay Supervisor
Birmingham, Alabama, United States
OnsiteFull Time
Oversee patient payment operations, ensure policy compliance, approve hardship/payment plans/refunds, coach staff, handle escalations, maintain documentation and reporting to support patient account resolution.