8 escalation manager jobs at 6 companies in Eagle, ID
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Manager Field Support
Boise, Idaho, United States
$98k-$167k/yrOnsiteFull Time
KLANASDAQ: KLAC: Provides process control and yield management for semiconductor manufacturing.
3+ YOEManage technical and administrative field support, supervise engineers and technicians, coordinate installations/repairs/PMs, maintain records and escalate issues; BS or 3 years experience required.
PlexusNASDAQ: PLXS: Electronics design, manufacturing, and supply chain services.
1+ YOEProvide IT service and support for internal customers, manage site computing devices, follow IT policies, lifecycle manage inventory, escalate and resolve issues, and uphold cybersecurity practices.
Lovevery: Sells stage-based educational play kits and tools for children
Manage complex customer escalations, maintain accurate documentation, work across digital platforms, exercise sound judgment, and communicate with empathy and precision.
State of Idaho: Provides government services and regulatory oversight for Idaho citizens.
0.5+ YOEExperience conducting sensitive interviews, applying written policies, data entry in computerized records, de-escalating stressed customers, and managing conflicting workloads; typically six months experience.
Universal Health ServicesNYSE: UHS: Operates acute care hospitals and behavioral health facilities.
High school diploma or equivalent; CPI/seclusion and restraint training, CPR; knowledge of psychiatric care, de-escalation and assaultive behavior management; strong communication, teamwork, judgment, and emergency response skills.
Trinity Health: National Catholic health system providing comprehensive clinical medical services.
High school diploma required; Associates/Bachelors in psychology, social work, or health sciences preferred. Healthcare/customer service experience and conflict management preferred. Strong communication, de-escalation, and independent work skills.
Trinity Health: National Catholic health system providing comprehensive clinical medical services.
High school diploma required; associate or bachelor\u0002s in psychology, social work, or health sciences preferred. Healthcare/customer service experience and conflict/de-escalation experience preferred. Strong communication, independent work, and crisis management skills.