29 escalation manager jobs at 20 companies in Gladstone, MO
4w
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Account Manager
Kansas City, Missouri, United States
OnsiteFull Time
Managing clinic operations, staff supervision, recruiting and training, handling escalations, driving clinic productivity and process improvements.
1mo
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Manager of Drug & Alcohol Testing Programs
Overland Park or Griffith
OnsiteFull Time
Enterprise account leadership and subject-matter expertise in DOT and non-DOT drug and alcohol testing programs, regulatory interpretation, MIS/regulatory reporting, multi-state program support, client advisory and escalation management.
1mo
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Institutional Relationship Manager II
Kansas City or Leawood
$69k-$109k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent, 5+ years applicable experience, ability to obtain Series 65 within 120 days; strong institutional asset management relationship management, client onboarding, escalation resolution, and communication skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Salesforce, SEI, Fidelity Wealthscape, Workday, PeopleSoft, Archer, Skillport, Hyperion
1mo
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Production Support Manager
Overland Park, Kansas, United States
$112k-$150k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in production support/SRE or technology operations, 2+ years people leadership, AWS and monitoring experience, CI/CD and infrastructure-as-code familiarity, scripting (Python/PowerShell/Bash), incident management and on-call escalation.
AWS, EC2, CloudWatch, Lambda, S3, RDS, Amazon QuickSight, Datadog, Splunk, Grafana, PagerDuty, Microsoft Access, CI/CD, Infrastructure-as-code, Python, PowerShell, Bash
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
1mo
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Crisis Case Manager PRN
Leavenworth, Kansas, United States
$26-$29/hr OnsitePart Time
1+ YOEBachelor's degree (or equivalent experience), 1+ year community human services experience, valid driver’s license and auto insurance, strong communication, de-escalation, and coordination skills.
2w
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Retail Associate Manager
Excelsior Springs, Missouri, United States
$43k-$76k/yr OnsiteFull Time
1+ YOEHigh school diploma/GED required; 1 year customer service or retail sales experience preferred; required skills include coaching, leadership, communication, customer engagement, escalation resolution, and performance monitoring.
3w
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Manager for the Professional Career Escalators (PCE) Program, UMKC Career Services
Kansas City, Missouri, United States
$54k-$59k/yr OnsiteFull Time
3+ YOEBachelor's degree (or equivalent) and at least 3 years' related experience; experience in student development, career services, teaching, or program management preferred; strong communication and organizational skills.
2mo
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District Field Trainer - Great Plains
Kansas City or Omaha or St Louis or Minneapolis or Quad Cities
$127k-$166k/yr OnsiteFull Time
5+ YOEFive+ years in elevator/escalator industry with management/training experience; willingness to travel up to 75% (domestic and occasional international); bachelor’s degree or equivalent experience.
6d
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EUC Lead
Kansas City, Missouri, United States
$80k-$90k/yr OnsiteFull Time
8+ YOELeads EUC, deskside support, field services, and workplace technology operations; manages support teams, service governance, endpoint lifecycle, reporting, and customer escalations.
Microsoft 365, Microsoft Intune, Autopilot, Active Directory, Azure AD, SCCM, MECM, CMDB, KPI
3w
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Behavior Instructional Aide
Olathe, Kansas, United States
OnsiteFull Time
2+ YOETwo+ years implementing behavior management with students with emotional disturbances, PBIS, de-escalation, trauma-informed practices; ability to collect data and follow instructional procedures.
1mo
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URBN IT Support Analyst
Kansas City, Kansas, United States
OnsiteFull Time
2+ YOETechnical degree or 2+ years desktop support, strong customer service, vendor escalation experience, wired/wireless networking including RF, and incident prioritization/management.
1w
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Configuration Analyst - Nursing (Hybrid Kansas City, MO office)
Kansas City, Missouri, United States
$87k-$187k/yr HybridFull Time
3+ YOE3+ years experience configuring nursing domain solutions, experience with configuration, testing, escalation management, and mentoring; US citizenship and ability to pass Public Trust required.
1mo
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URBN IT Support Analyst
Kansas City, Kansas, United States
OnsiteFull Time
2+ YOETechnical degree or 2+ years desktop support experience, customer service in critical production, vendor escalation experience, wired/wireless networking including RF, and incident management ability.
2w
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Behavior Aide
Saint Joseph, Missouri, United States
$18-$20/yr OnsiteFull Time
High school diploma required; experience implementing behavioral interventions preferred. Must implement behavior plans, perform de-escalation/crisis management, provide personal care, and document student progress.
2w
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Behavior Aide
Saint Joseph, Missouri, United States
$18-$20/yr OnsiteFull Time
High school diploma required; experience with behavioral interventions preferred. Must implement and document behavior plans, use de-escalation/crisis management, assist with mobility (up to 50 lbs), and operate computer/tablet.
3w
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HR Representative
Overland Park, Kansas, United States
OnsiteFull Time
Answer client calls, emails, and live chat; manage unemployment claims, HR paperwork, E-Verify/I-9, and escalate client issues. High school diploma required; bachelor’s preferred; Microsoft Office proficiency; strong communication.
Microsoft Office
2d
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Tier 1 Support Lead
Kansas City, Missouri, United States
$70k-$80k/yr OnsiteFull Time
Technical support leadership experience with customer escalations, team coaching, Linux or Windows Server troubleshooting, networking fundamentals, and operational process improvement.
Linux, Windows Server, TCP/IP, DNS, DHCP, SSH, HubSpot Service Hub, Python, PowerShell, Bash, CompTIA A+, CompTIA Network+, CompTIA Server+, Linux+, Cisco CCNA
1d
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Registered Nurse (RN), Behavioral Health
Olathe, Kansas, United States
OnsiteFull Time
Associate's degree, current state RN license, CPR and de-escalation certification required or obtainable within 30 days, and demonstrated nursing competencies.
Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT)
2mo
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Target Security Specialist
Overland Park, Kansas, United States
$18/hr OnsiteFull Time, Part Time
Must be 18+, high school diploma or equivalent, able to climb ladders and lift up to 40 lbs, flexible schedule including nights/weekends/holidays, use video surveillance and case management systems, de-escalation and crisis response, guest-focused communication.
case management system, video surveillance system, handheld scanners, multiple frequency devices
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