13 escalation manager jobs at 11 companies in Hagerstown, MD
1w
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Knowledge Portfolio Manager (Program Manager-II), Grade N25
Rockville, Maryland, United States
$86k-$138k/yr HybridFull Time
5+ YOEBachelor's degree and five years of professional experience in customer service, public-facing communication, or support roles, including writing, quality assurance, escalations, and process improvement.
chatbot
2w
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ELDC - Case Manager (Drop-in)
Sterling, Virginia, United States
$52k-$54k/yr OnsitePart Time
1+ YOEBachelor's degree or commensurate experience, 1+ year outreach/case management experience, valid driver's license, ability to drive a 15-passenger van, annual TB test, strong written and oral communication, and ability to de-escalate and prioritize.
Homeless Management Information System (HMIS), Microsoft Office
4d
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Retail Assistant Store Manager-NEELSVILLE VILLAGE CENTER
Germantown, Maryland, United States
$24-$30/hr OnsiteFull Time
Retail management experience preferred, with proven sales, customer experience, and operational results. Requires communication, coaching, adaptability, customer de-escalation, physical activity, and high school diploma, GED, or relevant work experience.
DailyPay, Employee Assistance Program (EAP), Care.com, Guild
1mo
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SAP NS2 Support Engineering Manager (Herndon, VA, US, 20171)
Herndon, Virginia, United States
$133k-$303k/yr HybridFull Time
US citizen required. Experience managing support engineering teams for multi-tenant SaaS (Commerce Cloud preferred). Technical knowledge of Splunk, HANA Cloud, Event Mesh, SQL, SSO/SAML, TCP/IP, SFTP, HTML; strong stakeholder, escalation, and people management skills.
Splunk, http trace, SAP Cloud Connector, HANA Cloud, Event Mesh, HTML, SSO, SAML, TCP/IP, SFTP, SQL, Commerce Cloud, Concur, Digital Manufacturing Cloud
2mo
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IB Business Control Unit (BCU) Client Risk Manager
New York or Zurich or Rockville or London or Los Angeles or Mountain View or Wexford or Amsterdam or China or Uruguay or Jersey or Monaco
$90k-$103k/yr OnsiteFull Time
2+ YOE2+ years institutional banking or control experience preferred; strong knowledge of financial products, client risk identification/escalation, governance, Excel and PowerPoint, communication and problem-solving skills.
Microsoft Excel, Microsoft PowerPoint
2mo
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Data Center Site Lead (IAD)
Ashburn, Virginia, United States
$95k-$114k/yr OnsiteFull Time
Onsite data center operations leadership, customer escalation management, operational coordination, process improvement, incident response, and cross-functional collaboration.
1mo
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vCIO
Dulles, Virginia, United States
OnsiteFull Time
5+ YOE5+ years IT management, client-facing consulting, strategic roadmap and budgeting, strong communication and presentation, critical thinking, project scoping and escalation experience.
2w
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Electronic Security Operations Superintendent - Special Projects
Sterling, Virginia, United States
FieldFull Time
Provide multi-site operational oversight, enable site leads, manage escalations, ensure safety and quality across concurrent security system projects.
1mo
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Customer Service Representative $17 hourly
Hanover, Pennsylvania, United States
$17/hr OnsiteFull Time
Provide friendly customer service, manage payments and delivery scheduling, resolve escalated issues, strong communication and multitasking, flexible retail schedule, must be authorized to work in the U.S.
1mo
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Reimbursement Specialist (Hybrid), Day Shift, Patient Financial Services
Gaithersburg or United States
$21-$27/hr HybridFull Time
Adventist HealthCare: Provides integrated hospital, rehabilitation, and home health services.
3+ YOEHigh school diploma required; minimum 3 years healthcare experience; strong customer service, claim denial management, payer follow-up, troubleshooting, and PC-focused work. Ability to train others and escalate issues with supporting data.
2w
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Dockmaster - Weekend 2nd Shift
Leesburg, Virginia, United States
OnsiteFull Time
Experience in warehouse/dock/yard operations, coordinating trailer movements, enforcing safety and escalation, strong communication, and comfort with Microsoft Office 365 or Google Suite.
Microsoft Office 365, Google Suite
3w
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Operations Supervisor - 3rd Shift
Sterling, Virginia, United States
OnsiteFull Time
2+ YOEMinimum 2 years transportation or logistics experience, supervisory and leadership skills, ability to coach and mentor staff, experience with customer escalation and operational tracking; bachelor’s degree preferred.
2w
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Police Officer - Part Time
Carlisle, Pennsylvania, United States
$26-$35/hr OnsitePart Time
Act 235 with firearms required prior to hire, Act 120 or equivalent accepted, BLS/CPR, drivers, physical fitness, background check, firearm qualification, ability to de-escalate and communicate effectively.
PA Justice Network