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2 escalation manager jobs at 2 companies in Kerman, CA

4w
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Supervisor, Care Connection - Clinic Overhead - RHC Call Center (Full Time, Day Shift)
Reedley or Hanford
$78k-$87k/yr OnsiteFull Time
Adventist Health
Adventist Health: Faith-based healthcare provider offering hospital and clinical services.
Bachelor's degree or equivalent required; supervisorial experience managing call center/team performance and KPIs. Preferred: Master's degree and 5 years' technical experience. Strong coaching, communication, and escalation-resolution skills.
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Lead Service Center Representative
Fresno County, California, United States
$4k-$6k/mo HybridFull Time
State Controller's Office
State Controller's Office: California's fiscal controller managing state financial operations and assets.
Assist consumers via inbound/outbound calls, handle escalated issues, process manual work streams, use CalHEERS/Salesforce/CRM, meet eligibility for state employment list/transfer/reinstatement, subject to background/fingerprinting.
CalHEERS, Salesforce, Customer Relationship Management (CRM) Systems, Microsoft Outlook, Microsoft Word, Microsoft Excel
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