Mountain Brook • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Mountain Brook • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Mountain Brook • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Mountain Brook • 50 milesRemote · Hybrid · Onsite · Field · All Environments
10 escalation manager jobs at 8 companies in Mountain Brook, AL
2mo
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Call Center Manager
Birmingham, Alabama, United States
$65k-$80k/yr OnsiteFull Time
3+ YOE3+ years call center or customer service management with supervisory responsibility; experience with AI-driven contact center platforms; escalation management; strong communication and analytical skills; Bachelor's degree preferred.
RingCentral, Five9, Genesys, NICE CXone, CRM
1w
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Branch Manager (Cullman, AL)
Cullman, Alabama, United States
OnsiteFull Time
Manages branch employees and operations, trains staff, drives account growth, maintains customer relationships, prepares reports, handles escalated issues, and ensures compliance with audits and delinquency procedures.
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
5d
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Retail Assistant Store Manager-TUTWILER FARMS
Trussville, Alabama, United States
$19-$23/hr OnsiteFull Time
Proven sales, customer experience, and operational results; prior management experience preferred, ideally in retail. Requires communication, coaching, de-escalation, flexibility, and high school diploma, GED, or relevant work experience.
1w
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Legal Contract Manager
Birmingham, Alabama, United States
$84k-$115k/yr OnsiteFull Time
5+ YOEBachelor’s degree and 5 years of related experience, or high school diploma/GED and 9 years. Requires vendor contract negotiation, contractual risk assessment, escalation, analysis, and communication skills.
Ariba, Archer, Onit, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
1d
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Retail Key Holder-TUTWILER FARMS
Trussville, Alabama, United States
$15/hr OnsitePart Time
Customer-focused retail experience, sales and operational results, communication, adaptability, coaching, and de-escalation skills. High school diploma, GED, or relevant work experience required.
1mo
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Supervisor Patient Scheduling
Birmingham, Alabama, United States
OnsiteFull Time
1+ YOEHigh school diploma, 1+ year registrar or scheduler experience in healthcare, strong customer service, de-escalation, multi-tasking, EPIC Cadence/Prelude experience a plus.
EPIC Cadence, EPIC Prelude, EHR
2w
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MAS Nurse
Birmingham, Alabama, United States
FieldFull Time
Alabama RN license and Alabama Nurse Delegation Program certification required. Requires independent work, crisis intervention, de-escalation, communication, organization, confidentiality, and personal transportation.
computer
2mo
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Patient Pay Supervisor
Birmingham, Alabama, United States
OnsiteFull Time
Oversee patient payment operations, ensure policy compliance, approve hardship/payment plans/refunds, coach staff, handle escalations, maintain documentation and reporting to support patient account resolution.