6 escalation manager jobs at 6 companies in Needles, CA
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Call Center Manager
Laughlin, Nevada, United States
OnsiteFull Time
Landry's: Operates national restaurant, hospitality, and gaming entertainment venues.
Supervise, coach, and develop call center staff; manage performance, customer escalations, retention, hiring, policy compliance, and process improvement initiatives.
Air Control Home Services: Provides residential HVAC, plumbing, and electrical maintenance and repair.
3+ YOE3+ Mgmt3–5 years HVAC service management (or comparable trade leadership); proven ability to lead and develop technicians, drive KPIs, handle escalations, and use field service software (ServiceTitan a plus). On-site in Mohave County.
Avi Resort & Casino: Operates a tribal-owned casino resort with hotel and entertainment.
Supervisory experience in guest-facing operations; training and scheduling staff; enforcing SOPs and AML/Title 31 regulations; providing outstanding customer service and handling escalations.
Mohave Mental Health Clinic: Provides comprehensive behavioral health and mental health services.
Education range from HS/GED with required post-secondary credits and experience up to Bachelor's in behavioral health. Requires valid AZ driver's license, Arizona fingerprint clearance, CPR and First Aid, ability to de-escalate, recordkeeping, and client-facing case management skills.
Catholic Charities Community Services: Providing essential social services to vulnerable individuals and families.
High school diploma or equivalent, Arizona driver's license, reliable transportation, fingerprint clearance, CPR and First Aid training, environmental service certificate, communication, de-escalation, crisis response, and staff supervision skills.