24 escalation manager jobs at 15 companies in New Mexico
2mo
Save
Mark Applied
Hide
Manager, PMO
Los Angeles or San Francisco or Raleigh or Toronto or Canada or United States or Alaska or Hawaii or Kentucky or Mississippi or Nebraska or New Mexico or North Dakota or Rhode Island or South Dakota or West Virginia or Wyoming
$145k-$181k/yr HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at a B2B SaaS company; PMO or delivery methodology ownership; ERP integration experience; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GCX, Certinia, Asana, GUIDEcx, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
3d
Save
Mark Applied
Hide
Manager, Warranty
Atrisco Vista, New Mexico, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor’s degree and 5+ years in warranty, field service, technical support, or customer success, including 2+ years leading technical teams. Requires escalation management, mechanical systems knowledge, analytical skills, and CRM/ERP experience.
Salesforce, SAP, Microsoft Office Suite, Microsoft Excel, Microsoft PowerPoint, Power BI
2w
Save
Mark Applied
Hide
Manager, Customer Service
Temecula or Southern California or Desert Mountain or Las Vegas or Arizona or Utah or Colorado or New Mexico
$96k-$120k/yr OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of customer service leadership and people management experience, leadership of 50+ employees, budget management, escalated issue resolution, communication, coaching, Microsoft Office, and CRM proficiency.
Microsoft Office, CRM, Salesforce, Oracle
1d
Save
Mark Applied
Hide
Retail Store Manager-COTTONWOOD MALL
Albuquerque or United States
OnsiteFull Time
2+ MgmtRequires 2+ years of management experience, preferably in retail, with sales, customer experience, operational results, communication, coaching, and conflict de-escalation skills.
2d
Save
Mark Applied
Hide
Senior Manager, Customer Care
Arizona or South Carolina or Arkansas or Rhode Island or Alabama or Florida or Wisconsin or West Virginia or Virginia or Vermont or Pennsylvania or Oklahoma or Ohio or New York or Indiana or North Dakota or Illinois or Connecticut or Colorado or New Mexico or California or Washington or Texas or Oregon or New Jersey or New Hampshire or Minnesota or Idaho or Michigan or South Dakota or Maryland or Delaware or North Carolina or Montana or Mississippi or Missouri or Nebraska or Tennessee or Kentucky or Maine or Louisiana or Kansas or Wyoming or Iowa or Georgia or United States
$102k-$169k/yr RemoteFull Time
8+ YOE3+ MgmtBA/BS and 8+ years of relevant experience, including 3+ years managing or leading teams; contact center, KPI, client escalation, coaching, and customer service expertise required.
Genesys, Salesforce
1mo
Save
Mark Applied
Hide
Assistant Manager
Albuquerque, New Mexico, United States
OnsiteFull Time, Part Time
2+ YOEProven retail leadership (2+ years preferred), strong communication and coaching, ability to de-escalate, flexible schedule including nights/weekends/holidays, lift up to 40 lbs., minimum age 21.
3w
Save
Mark Applied
Hide
Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
2d
Save
Mark Applied
Hide
Clinical Manager- Behavioral Health
Santa Teresa, New Mexico, United States
OnsiteFull Time
3+ YOE1+ MgmtMaster's degree in social work, counseling, or psychology; current independent-practice mental health license; 3+ years licensed clinical experience; 1+ year supervisory experience; CPR and de-escalation/restraint certification.
1mo
Save
Mark Applied
Hide
Care Manager- Crisis Center New Mexico SF
Santa Fe, New Mexico, United States
$25-$29/hr OnsiteFull Time, Part Time
2+ YOEHigh school diploma/GED and minimum 2 years relevant experience; ability to assess and de-escalate crises, develop safety/aftercare plans, document services, manage time, and communicate effectively. Bilingual (English/Spanish) differential available.
1mo
Save
Mark Applied
Hide
Care Manager- Crisis Center New Mexico SF
Santa Fe, New Mexico, United States
$25-$29/hr OnsiteFull Time, Part Time
2+ YOEHigh School/GED + minimum 2 years relevant experience; ability to assess and de-escalate mental health and suicide risk, document services, coordinate community resources, and communicate effectively. Bilingual (English/Spanish) differential available.
3w
Save
Mark Applied
Hide
Sr. Security Operations Center Manager
Anthony, New Mexico, United States
OnsiteFull Time
7+ YOE7+ years in physical security or SOC operations; hands-on Lenel and Milestone experience; runbook, alarm response, escalation, and training development; incident documentation and vendor coordination skills; ability to work on-site in a 24/7 environment.
Lenel, Milestone, PSIM
5d
Save
Mark Applied
Hide
Project Supervisor
Las Cruces, New Mexico, United States
$20/hr FieldFull Time
Requires janitorial and building maintenance expertise, safety knowledge, basic equipment repair, communication, time management, escalation resolution, reporting, customer relations, and team leadership.
KBSPresence, hand trucks
2mo
Save
Mark Applied
Hide
VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
2d
Save
Mark Applied
Hide
Patient Supply Coordinator
Albuquerque or Albuquerque or New Mexico or United States
OnsiteFull Time
Requires strong communication, active listening, attention to detail, empathy, organization, critical thinking, problem-solving, de-escalation, time management, and familiarity with Microsoft Office Suite and CRM systems; training is available.
Microsoft Office Suite, CRM systems
4d
Save
Mark Applied
Hide
Registered Nurse RN PRN Nights
Albuquerque, New Mexico, United States
OnsiteFull Time
Active RN license or compact license, associate degree in nursing, CPR, and Oceans-approved behavioral health de-escalation training required; one year of inpatient hospital experience preferred.
Explore Jobs
Expand Your Job Search
Top Cities in New Mexico for Escalation Manager
- Escalation Manager jobs in Albuquerque, NM
- Escalation Manager jobs in Las Cruces, NM
- Escalation Manager jobs in Rio Rancho, NM
- Escalation Manager jobs in Santa Fe, NM
- Escalation Manager jobs in Roswell, NM
- Escalation Manager jobs in Farmington, NM
- Escalation Manager jobs in Clovis, NM
- Escalation Manager jobs in Hobbs, NM
- Escalation Manager jobs in Alamogordo, NM
- Escalation Manager jobs in Carlsbad, NM
- Escalation Manager jobs in Gallup, NM
- Escalation Manager jobs in Sunland Park, NM
- Escalation Manager jobs in Los Lunas, NM
- Escalation Manager jobs in Deming, NM
- Escalation Manager jobs in Las Vegas, NM
- Escalation Manager jobs in Artesia, NM
- Escalation Manager jobs in Portales, NM
- Escalation Manager jobs in Lovington, NM
- Escalation Manager jobs in Española, NM
- Escalation Manager jobs in Silver City, NM