10 escalation manager jobs at 9 companies in Niles, MI
3mo
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Customer Escalation and Incident Manager
LaPorte, Indiana, United States
$60k-$70k/yr OnsiteFull Time
5+ YOE5+ years in customer experience, support, or ops; able to manage complex issues end-to-end; strong communication and cross-functional collaboration; data-driven decision making.
1mo
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Front Office Supervisor - Embassy Suites by Hilton South Bend at Notre Dame
South Bend, Indiana, United States
OnsiteFull Time
Lead and supervise front office operations, create schedules, train staff, handle guest escalations, and manage lobby flow with hospitality, integrity, and teamwork.
23h
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Healthcare Security Officer (Kalamazoo): full-time 80 hr./pp., 2nd shift (3p-11p), scheduled shift O: (wk1: Mon., Tues., Wed., Fri., Sat.; wk2: Sun., Mon., Wed., Thur., Fri.).
Kalamazoo, Michigan, United States
OnsiteFull Time
High school diploma or GED, valid Michigan driver's license, strong communication skills, ability to operate security systems, manage emergencies, de-escalate patients, and lift up to 50 pounds.
computer, tablet, mobile device, security surveillance system
2mo
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Bond Claims Agent
South Bend, Indiana, United States
OnsiteFull Time
3+ YOEHigh school diploma/GED required; 3+ years relevant experience; P&C and adjuster licenses preferred; experience with TAM and CenterPoint; strong communication, escalation management, and claims assessment skills.
TAM, CenterPoint
3w
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Associate Systems Engineer
Grand Rapids or Kalamazoo
$100k-$120k/yr OnsiteFull Time
1+ YOEHigh school diploma/GED and at least one year managing multiple systems required. Requires Windows Server administration, escalation troubleshooting, communication, and ability to work independently; bachelor's degree and certifications preferred.
Windows Server, Active Directory, Microsoft Windows Servers 2022/2025, Windows 11, VMWare ESX v8, RedHat Linux v8, Microsoft solutions, HP ProLiant, HP Blade, Cisco UCS Servers
3d
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Behavior Support Liaison
Kalamazoo or Comstock
$19/hr OnsiteFull Time
3+ YOEHigh school diploma plus college study or 3–5 years relevant experience; Ukeru certification required or obtainable within 30 days; requires crisis communication, de-escalation, behavior management, confidentiality, and student-support skills.
CPI, Ukeru, PBIS, FERPA
2mo
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Healthcare Security Specialist (Kalamazoo): Third Shift 11p to 7a, scheduled Sun., M, T, W, Sat... Sun., M, T (64 hours/PP).
Kalamazoo, Michigan, United States
OnsitePart Time
High school diploma/GED; valid Michigan driver's license and insurability; security or healthcare security experience preferred; training in violent patient management and de-escalation; strong communication, documentation, and computer skills; able to lift up to 50 lbs.
1w
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Senior Production Specialist
Ligonier, Indiana, United States
OnsiteFull Time
Self-motivated, process-driven production professional able to work with minimal supervision, support department operations, maintain production boards and reports, escalate issues, and enforce safety policies.
Occupational Safety and Health Administration (OSHA)
1mo
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Armed Security Supervisor-in-Training
Kalamazoo, Michigan, United States
$41k-$46k/yr OnsiteFull Time
1+ YOE1+ year armed security experience, active Michigan CPL, high school diploma/GED, pass background and drug screen, age 21+, reliable transportation, strong de-escalation and leadership skills.
3w
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Assistant Supervisor Safe Station
South Bend, Indiana, United States
$43k-$46k/yr OnsiteFull Time
3+ YOEBachelor's degree in social work or related field, minimum 3 years working with youth in residential/shelter settings, crisis prevention/de-escalation skills, HMIS and Office 365 familiarity, strong communication, flexibility for 24/7 shifts.
Office 365, HMIS